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Honda North

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,980 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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382 Newbury Street

Danvers, MA

01923

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Showing 1,980 reviews

April 30, 2015

In for Routine auto maintenance Good customer service in the service department, good communication. They kept me updated on the status of my repair and were helpful and friendly. More

by msflah
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie, Joe (Shuttle driver)
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Apr 30, 2015 -

Honda North responded

Dear msflah, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you are pleased with the customer service and communication in the service department. As an Employee Owned Company, your satisfaction is always our number on priority. At Honda North we strongly believe in keeping customers updated with their repair. This ensures that everyone is on the same page. By explaining each service you know exactly what you are paying for and what services you can expect in the future. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 30, 2015

Went in for an express oil change This dealership is truly one of the best I have been to. I come from California and wanted to make sure I had a place to continue to maintain my care. More

by poofyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucky
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Apr 30, 2015 -

Honda North responded

Dear poofyy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you find Honda North to be one of the best! At Honda North we take customer service very seriously. As an Employee Owned Company, every member of our staff has a vested interest in your satisfaction. We believe that a complimentary wash and vacuum of your vehicle is very important. It is our way of saying thank you. Thank you for your business and we look forward to doing business with you in the future. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 29, 2015

5 Stars Honda North is awesome!! Great customer service they want whats right for you. Steven head of sales also very helpful. Would recomend Honda North if y More

by SRB32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Katz
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Apr 30, 2015 -

Honda North responded

Dear SRB32, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that both Ben and Steven provided you with excellent customer service during the car buying process. At Honda North we understand that the car buying process can often times be stressful and overwhelming. We strive for a fast, exciting and stress-free experience. Our Sales Consultants truly care about your wants and needs and will recommend a vehicle that is right for you. Our goal is to get you the car you want for the price you want. Thank you for your business and congratulations on your new vehicle! We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 27, 2015

Why I'm pleased with Honda north Everyone has always been nice. The waiting room is very comforable. I came for an inspection sticker this time but I always come for an oil change and More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know names. But there the same ones every sunday
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Apr 30, 2015 -

Honda North responded

Dear Tina, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you find the staff at Honda North to be kind and find the waiting room to be a comfortable place to wait for your car to be serviced. As an Employee Owned Company your satisfaction is always our top priority. From the way we greet you to the waiting room and café, we always strive to provide world class service. Thank you for your business Tina. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 24, 2015

Long wait time for simple service even with appointment I was at Honda North waiting for a tire to be remounted for 3 hours. I made an appointment the day before, so there is no reason it should take a prof More

by mmangi01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
?
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April 22, 2015

Sticker When I bought this car the dealer said they would pay for the inspection sticker for life. After a few years, the Mass RMV told them they could not More

by Frogman29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember any names, but all were helpful and friendly. Names are probably on the receipt.
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Apr 30, 2015 -

Honda North responded

Dear Frogman29, Thank you for taking the time to bring this to our attention. About 5 years ago, Honda North was offering free inspection stickers for life with the purchase of a vehicle. The Massachusetts RMV made us aware that we could no longer do this. As a result we have substituted 5 free car washes per year to each customer. We refer to this as the Car Wash Club. We feel that since we can no longer offer the free inspection sticker, 5 free car washes ($40) value was a good alternative. If you have any questions or concerns the Service Manager, Steve Bouchie would love to speak with you. He can be reached at 978-539-5039. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 22, 2015

GREAT experience!!! Zack and Eric turned the usually tedious car buying purchase into a great (and quick) experience!! I would highly recommend them to anyone! Thank you More

by Suz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack and Eric
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Apr 30, 2015 -

Honda North responded

Dear Suz, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Zack and Eric provided you with excellent customer service during the car buying process. At Honda North we understand that the car buying process can often times be long, tedious and stressful. At Honda North we strive for a fast, exciting and stress-free car buying experience. Congratulations on your new vehicle and thank you for supporting Honda North. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 21, 2015

Comprehensive and friendly service! When we dropped off my car on Saturday, Vic was very informative throughout the morning and afternoon, explaining each thing that was wrong with my ca More

by JBMorris1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
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Apr 30, 2015 -

Honda North responded

Dear JBMorris1, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic provided you with excellent service during your recent visit. At Honda North our Service Advisors know the importance of keeping you informed and up to date in terms of the cost and time of the repair. I am glad that your 2009 Fit felt like a new car after the service. Thank you for your business and welcome to the Honda North family. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 21, 2015

TIM O,KEEFE Tim O,Keefe , is a good reason, for the dealer success. He is very helpful and courteous, to all sleep deprived and anxious customers. He always take More

by HONEX02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TIM OKEEFE
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Apr 30, 2015 -

Honda North responded

Dear HONEX02, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that Tim O'Keefe has provided you with excellent customer service during your visits to Honda North. As an Employee Owned Company, Tim and the rest of the Honda North staff have a vested interest in your satisfaction. Tim and the rest of the Service Advisors believe that it is critical to explain each service to our customers. By doing this you know exactly what you are paying for and what to expect at future service appointments. Thank you for your business and we look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 21, 2015

Went like breeze As soon as drove in there was someone coming to greet me, told him why I was there and took care of everything right away More

by Boba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ser
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Apr 30, 2015 -

Honda North responded

Dear Boba, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that you were greeted promptly upon arrival and that we were able to complete the work needed on your vehicle. At Honda North we take great pride in the way in which we treat our customers. We strongly believe that a simple smile and a friendly greeting can go a long way. As an Employee Owned Company, your satisfaction is always our number one priority.Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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