Honda North

Basic oil change replacing lost key I waited quite a long time but they completed satisfactorily everything that I went to the dealership for. When I told the rep that I needed to leave I waited quite a long time but they completed satisfactorily everything that I went to the dealership for. When I told the rep that I needed to leave soon because I had to go to work she said as soon as it's ready I'll let you know. When it was ready she came right over. More

Awesome My experience far surpassed what I expected. Everything was done quick and efficiently yet everything was clearly explained to me in a way I could und My experience far surpassed what I expected. Everything was done quick and efficiently yet everything was clearly explained to me in a way I could understand. The salesman made the car buying experience, which can feel really daunting, very comfortable and enjoyable. I will definitley be recommending my friends and family. More

Great service Kyle Quin always treats me with respect and is efficient in scheduling my appointments and in getting my car serviced. My family continues to purchase Kyle Quin always treats me with respect and is efficient in scheduling my appointments and in getting my car serviced. My family continues to purchase from Honda North (7 cars and counting) because of Kyle and the the service department More

Service was great. Service was excellent. My car was ready when they said it would be and they even pulled it up close so I wouldn't have to walk to get it because it w Service was excellent. My car was ready when they said it would be and they even pulled it up close so I wouldn't have to walk to get it because it was raining. More

Simply Amazing! This was by far the best experience I've ever had at a car dealership. This is my first car purchase myself, that will be in my name. I was definitely This was by far the best experience I've ever had at a car dealership. This is my first car purchase myself, that will be in my name. I was definitely terrified about going in and being sold something I couldn't afford, but my friend who referred me assured me that wouldn't be the case here. Dominic went through everything with me, all my options, the best one for me, and there was zero pressure. I would definitely recommend Honda North and Dominic to anyone I know looking for a car! In the end I now have a car that I absolutely love and within my budget! More

Friendly, patient & affordable My husband and I had a great experience at Honda North. Our sales associate, Steve Messner, was phenomenal. He was very patient, detail oriented and v My husband and I had a great experience at Honda North. Our sales associate, Steve Messner, was phenomenal. He was very patient, detail oriented and very friendly. Steve did whatever he could to assist us. He delivered superior customer service and we are very happy with our vehicle! Thank you Steve!!! More

Happily Surprised I didn't expect so much for just an oil and filter. The evaluation of the condition of my car was unexpected and very thorough. Thank You I didn't expect so much for just an oil and filter. The evaluation of the condition of my car was unexpected and very thorough. Thank You More

I-Level Service In general, I'm happy with the service I received at Honda North. I was called when the multi-point inspection was completed and given accurate quote In general, I'm happy with the service I received at Honda North. I was called when the multi-point inspection was completed and given accurate quotes for the work that needed to be done. I was not super happy about the price - the cost of the labor here is very steep. In the end, though, it was my decision, and I didn't feel coerced into getting the work done there - it was really about the convenience and trusting Honda North to be more honest than a random mechanic I would have to find on my own. The only other feedback I have is that I had asked about a technical service bulletin regarding paint that was issued for my car when I made my appointment by phone, and I don't believe that they looked into that. Again, my fault for not bringing it up when I brought the car in, but I got up an hour early to bring the car in before work and my brain was just not functioning yet. I'll have to make sure to ask the next time I'm in. In summary, I am still a fan of Honda North, plan on continuing to go here, want to buy my next Honda here, but might choose to go with an independent mechanic with a lower labor rate for expensive repairs in the future to save money. More

Great service! Great experience! Brought my car in expecting to spend $$$ but both costly parts I needed were still under warranty! The employee who worked with me ( Great experience! Brought my car in expecting to spend $$$ but both costly parts I needed were still under warranty! The employee who worked with me (Vic) was very friendly and called me with an update everyday which was very helpful! She also did a great job of explaining each part and the reason it was needed in a way I could understand. Thanks so much Honda and especially Vic for a painless and stress free car service! More

making an appointment I made an appointment online for an oil change to be done on my car, as my schedule is very busy. When I got there and said I had an appointment, I w I made an appointment online for an oil change to be done on my car, as my schedule is very busy. When I got there and said I had an appointment, I was told they don't take appointments. When I explained I made one online at the Honda North website and asked if they wanted to see my confirmation email, the man said that they take people first come first served and "no one looks at the appointments". I felt that was really rude and my time wasn't valued as a customer. Luckily I was able to get in at the time I made my appointment or I would have been more upset. Why have it so that I can make an appointment online if "no one looks at them". I don't think that was something appropriate to say from a customer service perspective. Luckily I only have one more oil change on my service plan, as I will be taking my future oil changes somewhere that I can make an appointment and my time is viewed as valuable. More