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Honda North

Danvers, MA

4.8
1,981 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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382 Newbury Street

Danvers, MA

01923

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Showing 1,981 reviews

October 22, 2014

I loved honda!!@ I loved honda , because there are very nice people, also they helped me with my language, they have a perso who speak ingles and translation in portug More

by selenyoliveira2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yvy
Oct 23, 2014 -

Honda North responded

Dear selenyoliveira2, I am very happy to hear that you found Ivy to be helpful during the car buying process. We are very lucky to have Ivy as part of our team. Not only is Ivy a personable Sales Person, but she can speak multiple languages which can be beneficial for us and our customers. Thank you for taking the time to share your experience with us. Congratulation on your new car and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 21, 2014

Oil change Thank you for being so helpful and quick with my oil change.I was in a rush and my car was in and out in no time. I appreciate it more than you know. More

by mcnallyjane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Oct 23, 2014 -

Honda North responded

Dear mcnallyjane, Thank you for taking the time to share your recent Honda north experience with us! I am very happy to hear that we were able to complete your oil change quickly. We understand that our customer’s time is valuable. We do everything we can to complete services quickly and completely. Thank you for your business! We look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 19, 2014

Typical Oil change I went in for a routine oil change. Overall I was pleased with the service. However I was not pleased that I scheduled my appointment for 8:30 and I w More

by Drew LaPointe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dunno
Oct 21, 2014 -

Honda North responded

Dear Mr. LaPointe, Thank you for taking the time to share your recent Honda North experience with us. I am glad you brought this to my attention. Honda North does not schedule appointments for oil changes unless additional work is being done on the vehicle. Oil changes are done on a first come first serve basis. Regardless, two hours for an oil changes is unacceptable. I apologize for the long wait. At Honda North we strive for complete customer satisfaction. Fast and accurate service times are a priority of ours. Thank you for your business and we look forward to seeing you again soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 18, 2014

First service of my CRV I did not realize that it was for free.The service was quick and seem to be done right. I was also able to buy touch up paint for my car. More

by FCatino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Madden
Oct 21, 2014 -

Honda North responded

Dear FCatino, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that your service appointment went well. When you purchase a new car from Honda North, your first oil change is always free. This is one of the ways we say “thank you” to our customers. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 18, 2014

A quick easy visit for service. Stopped in for oil change & tire rotation and I was out in about 20 minutes! Lucky was very professional and made sure I was comfortable. More

by hedetnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucky Chan
Oct 21, 2014 -

Honda North responded

Dear hedetnie, I am happy to hear that you found Lucky to be a professional and accommodating member of our team. At Honda North, we like to make sure all customers feel comfortable, no matter how long their visit is. I’m glad that your service was completed quickly and that you were back on the road in only 20 minutes. Thank you for your business. We look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 18, 2014

Inspection sticker I only had to wait 10 minutes for the state inspection to be done, they gave me a coupon for a free beverage, plus they vacuumed and washed my Fit for More

by Carolineepp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember
Oct 21, 2014 -

Honda North responded

Dear Carolineepp, Thank you for taking the time to share your recent Honda North experience with us. I am glad that your service was completed quickly and that you enjoyed the complimentary vacuuming and car wash that we provide. At Honda North we believe that the little things make a big difference. As we strive for 100% customer satisfaction, these small details make all the difference. Thank you for choosing Honda North. We look forward to seeing you at your next scheduled maintenance service. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 16, 2014

Package deal I should have been given no cost maintenance as most dealers do with a lease/purchase (without purchasing it as an added cost). I was inconvenienced More

by stcj1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Carvalho
Oct 17, 2014 -

Honda North responded

Dear stcj1234, Thank you for taking the time to share your recent Honda North experience with us. I would like to apologize for not having the white 2014 Accord you were supposed to get. This will be reviewed by management so that we can make the necessary adjustments to ensure this does not happen again. We appreciate your time in patients during this miscommunication. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 13, 2014

The Service Department needs work I visited the service department for scheduled maintenance on my 2014 Civic. It was a very unpleasant experience. Both the gentleman who appeared to More

by taramham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Oct 17, 2014 -

Honda North responded

Dear taramham, Thank you for taking the time to share your recent Honda North experience with us. We take these reviews very seriously as we use them to make internal improvements to our dealership. Your review has been brought to management so that they can review exactly what happened. Unfortunately, Sunday is one of the busiest days of the week at Honda North and services can take a little longer than they otherwise would. I would like to apologize for the fact that you were misinformed about the price of your bill. There must have been some miscommunication on our part that will be reviewed. We hope that you come back to Honda North so that we can rectify this issue by providing you with excellent service. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 12, 2014

A thank you to our salesman. We would like to thank you for being professional and taking the time with us to decide on which car to buy. We wish that all salesman were as conside More

by tracker68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Andersen
Oct 17, 2014 -

Honda North responded

Dear Mr. and Mrs. Burns, Thank you for the kind comments and 5 star rating on Dealer Rater. We appreciate the time you took to do so. I am very happy to hear that Peter was able to help you find the right car for your needs. At Honda North we do our very best to accommodate all customers whether they know what car they want right away or if they need a little more information before making a decision. Buying a car is a big decision and I am glad that you are happy and confident in the car you chose. I will make Peter aware of this review; it will make his day. Thank you for your business and we look forward to seeing you at your first service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

October 10, 2014

Purchased car- highly recommended dealer Everyone was friendly, thorough and reachable throughout the whole process. Joe G. was my rep and he was so helpful, honest and friendly. I would def More

by kmc.9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe G
Oct 17, 2014 -

Honda North responded

Dear kmc.9, Thank you for taking the time to share your recent Honda North experience with us. Congratulations on your new vehicle! We know that the car buying process can be long, stressful and overwhelming. At Honda North, we strive for a quick and stress-free experience. We want all customers to feel confident in their purchase, Sales Person and experience. I am happy to hear that Joe was able to provide you with great service and that you would come back to Honda North again. Thank you for your business and enjoy your new car. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

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