Honda North

Honda North responded

Dear angelabontempo, Thank you for taking the time to share your story with us. We know that purchasing a vehicle can be intimidating, pressure filled, and stressful. At Honda North we strive to make the car buying process as stress-free and enjoyable as possible. We do not believe in pressure based sales. We want every customer to feel confident in their purchase. We are happy to hear that all of your experiences with our staff were positive. At Honda North we work as a team to help each and every customer to the best of our ability. Thank you for choosing Honda North and we look forward to seeing you at your first service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

Honda North responded

Dear shall6063, Thank you for sharing your recent Honda North experience with us. We appreciate you taking the time to do so. The way in which you described our Service Department in your review is exactly what we strive for at Honda North. We want our services to be done quickly, completely, and accurately every time. We are glad that you also took advantage of the complimentary loaner car that we offer with some of our major services. A loaner car is provided to limit the amount of burden on the customer while their vehicle is getting the necessary services. If there is anything we can do for you now and in the future please call Honda North at any time. Thank you for your business! Sincerely, Honda North Danvers, MA www.HondaNorth.com

Honda North responded

Dear c543**, Thank your for taking the time to share your recent Honda North experience with us on Dealer Rater. We are glad that Tim was able to assist you in fixing the problem you were having with your front wheel. We know that these surprise repairs can be a burden. Our technicians and service advisors work very closely to give you the most accurate information possible. We are glad that your visit went well and that you were satisfied with the service. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

Honda North responded

Dear iler, Thank you for taking the time to share your Honda North experience with us. We are glad that your service appointment went smoothly and you were back on the road quickly. We will make Tim aware of your kind words! At Honda North we strive for complete customer satisfaction. This means going the extra mile throughout the service experience. We clean the inside of each car in order to express that it is not just the outside of the car we care about. If there is anything we can do for you please call Honda North at any time. Thank you for your business! Sincerely, Honda North Danvers, MA www.HondaNorth.com

Honda North responded

Dear “Experienced”, Thank you for sharing your story with us! We love hearing from satisfied customers like you. At Honda North we genuinely care about our customer’s goals. By answering questions and keeping your needs in mind, we are better able to assist you in finding the right car. Communication is a major focus of ours here at Honda North. Keeping an open line of dialogue between sales people and customers makes the whole car buying process easier. Congratulations on your new car! We look forward to traveling down the road of ownership together with you and your wife. Thank you for your business and we look forward to seeing you at your future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

Honda North responded

Dear Mr. Heliotis, We would like to thank you for taking the time out of your day to share your recent experience at Honda North with us. We will be sure to show Dennis this review and assure him that his hard work is resulting in satisfied customers; Honda North’s number on goal. We strive for complete satisfaction of every customer we help. We are glad that we were able to fulfill your needs during your visit and we look forward to impressing you again at your next service. Thank you for choosing Honda North. We look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

Honda North responded

Dear Ms. SylvesterHall, Thank you very much for your glowing review on Dealer Rater! We are thrilled that you consider our dealer ship to be of the “5 star” quality. We strive to make every customer as satisfied as you are. Wither it be in our Sales Department of Service Center, we try to exceed our customers’ expectations. We are happy to see “customer for life” in your headline as that is a moto we live by at Honda North. We want every customer to have a great experience and become our advocate like you. We would like to congratulate you on your new vehicle! We hope you enjoy it. We look forward to seeing you at your future service appointments with your new vehicle! If there is anything else we can do for you don’t hesitate to call, we would love to hear from you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

Honda North responded

Dear genman45, The Honda North team would like to sincerely thank you for your 25 years of business. We value loyal customers such as yourself and strive to impress them each and every visit. Our technicians always try to stay ahead of schedule in order to serve every customer in the best way possible. We know that all of our customers live busy lives and sitting inside a dealership waiting for your car to be serviced can be a burden. Getting you back on the road sooner than expected is something we strive for at Honda North. Thank you again for your years of business. We look forward to seeing you for many more years to come! Sincerely, Honda North Danvers, MA

Honda North responded

Dear dthbernhardt, Thank you for your review and honest feedback regarding your recent visit to Honda North. We take your reviews and recommendations very seriously as we use these to make internal improvements within our company. I would like to apologize for the miscommunication that occurred during your visit. There was a clear lack of communication on our part resulting in a longer wait time for you. We know that your time is valuable and having your car unknowingly been completed 30 minutes prior to your notice is unacceptable. If you would like to further discuss your recent visit you may call Stephen Bouchie, Honda North’s Service Manager, at 978-539-5039. He will be happy to talk to you. Thank you for your business and we look forward to impressing you at your next scheduled maintenance service. Sincerely, Honda North Danvers, MA www.HondaNorth.com

Honda North responded

Dear ginnyk97, Thank you for writing and submitting your review of Honda North on Dealer Rater. We appreciate you taking the time to do so. At Honda North we feel that our Express Service Lane is a nice addition to our Service Center that other dealerships can’t compete with. In Express Service anything from an oil change to tire rotation can be completed in little to no time. We are glad to hear that your oil change went quickly. Our technicians work very hard to get you back on the road as soon as possible. If there is anything else we can help you with please call Honda North at your earliest convenience. Sincerely, Honda North Danvers, MA www.HondaNorth.com