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Honda North

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,979 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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382 Newbury Street

Danvers, MA

01923

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Showing 1,979 reviews

August 20, 2014

Recent Service Excellent Service and Customer Service. Wait time was quick and the service was quick as well but the service was done efficiently Thank you Renee More

by redsheep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure who it was
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Aug 20, 2014 -

Honda North responded

Dear Renee, Thank you for taking the time to share your most recent Honda North experience with us. We are glad to hear that you found our maintenance service and customer service to be excellent. At Honda North we strive to excel in both of these areas. Customer service has been and always will be our number one priority. This means completing the maintenance service quickly, efficiently, and accurately so that you can get back on the road as quickly as possible. We look forward to seeing you at your next scheduled maintenance service. Thank you for your business. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 19, 2014

Shady Business practice If you purchase from these people get EVERYTHING in writing!!!!! They promise everything and follow through with nothing. They never did the 150 poi More

by Ralph56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay, Steve
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Aug 28, 2014 -

Honda North responded

Dear Ralph56, We are sorry to hear that you had an unsatisfactory experience at our dealership. As an employee owned company, customer service is our number one priority. We would like to speak with you in more detail regarding this situation. We understand the brief synopsis of your situation based on your review but we would like to fully understand your situation. Please call our General Sales Manager Bryan Laskin at 978-539-5064. Bryan will be happy to speak with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 17, 2014

Very good and efficient Excellent service, Ed listen to me, give me all possible options. I deffinetely recommend Ed from Honda North to my friends and for my self I wiil tra More

by edmondsss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
eduard
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Aug 18, 2014 -

Honda North responded

Dear edmondsss, Thank you for your 5 star rating of Honda North on Dealer Rater. We are pleased to hear that Ed was able to assist you in finding your perfect car. At Honda North, we believe in listening to the customers. Customers tell us what their needs are so that we can make the right suggestions. We appreciate you being an advocate of Honda North and we look forward to seeing you at your first service appointment. Congratulations on your new car! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 15, 2014

All keyed up! Stopped back for an inspection sticker after purchasing a certified preowned Accord earlier in the week. As always everyone at Honda North was friendl More

by UB49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn and Zack
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Aug 18, 2014 -

Honda North responded

Dear UB49, Thank you for your five star review and your meaningful comments. We appreciate you taking the time to share your story with us. At Honda North we try to greet each customer with smile, professionalism and honesty. We are glad to hear that we are on the way to a long lasting relationship with you. At Honda North, our goal is to make every customer a customer for life. Through trust, integrity, and selflessness we travel down the road of ownership with many of our customers. We look forward to seeing you soon and as always, thank you for choosing Honda North. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 14, 2014

Two Thumbs Up! I was nervous to walk through the doors...From my experience in the past, I was expecting to feel intimidated. It was quite the opposite. A very big t More

by angelabontempo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Report | Print
Aug 18, 2014 -

Honda North responded

Dear angelabontempo, Thank you for taking the time to share your story with us. We know that purchasing a vehicle can be intimidating, pressure filled, and stressful. At Honda North we strive to make the car buying process as stress-free and enjoyable as possible. We do not believe in pressure based sales. We want every customer to feel confident in their purchase. We are happy to hear that all of your experiences with our staff were positive. At Honda North we work as a team to help each and every customer to the best of our ability. Thank you for choosing Honda North and we look forward to seeing you at your first service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 13, 2014

15k and brakes All work was completely comprehensively, quickly, with quality, and solved several small annoyance issues needing attention. Use of a loaner car was More

by shall6063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Collibee
Report | Print
Aug 13, 2014 -

Honda North responded

Dear shall6063, Thank you for sharing your recent Honda North experience with us. We appreciate you taking the time to do so. The way in which you described our Service Department in your review is exactly what we strive for at Honda North. We want our services to be done quickly, completely, and accurately every time. We are glad that you also took advantage of the complimentary loaner car that we offer with some of our major services. A loaner car is provided to limit the amount of burden on the customer while their vehicle is getting the necessary services. If there is anything we can do for you now and in the future please call Honda North at any time. Thank you for your business! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 12, 2014

front wheel problem Timothy O'keefe was very helpful and kept me informed my car is not having the problem I came in with so I am happy wit the result. More

by c543**
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy O'keefe
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Aug 13, 2014 -

Honda North responded

Dear c543**, Thank your for taking the time to share your recent Honda North experience with us on Dealer Rater. We are glad that Tim was able to assist you in fixing the problem you were having with your front wheel. We know that these surprise repairs can be a burden. Our technicians and service advisors work very closely to give you the most accurate information possible. We are glad that your visit went well and that you were satisfied with the service. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 10, 2014

Dennis Torres excellent service advisor I came in for some follow up service and Dennis did a great job explaining the process in detail and assuring me it would be looked at and corrected. More

by John Heliotis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Torres
Report | Print
Aug 13, 2014 -

Honda North responded

Dear Mr. Heliotis, We would like to thank you for taking the time out of your day to share your recent experience at Honda North with us. We will be sure to show Dennis this review and assure him that his hard work is resulting in satisfied customers; Honda North’s number on goal. We strive for complete satisfaction of every customer we help. We are glad that we were able to fulfill your needs during your visit and we look forward to impressing you again at your next service. Thank you for choosing Honda North. We look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 10, 2014

Very good experience Tim, who helped us was fantastic and went above and beyond. He is really terrific! the turnaround was quick and the car was returned very clean with More

by iler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
Report | Print
Aug 13, 2014 -

Honda North responded

Dear iler, Thank you for taking the time to share your Honda North experience with us. We are glad that your service appointment went smoothly and you were back on the road quickly. We will make Tim aware of your kind words! At Honda North we strive for complete customer satisfaction. This means going the extra mile throughout the service experience. We clean the inside of each car in order to express that it is not just the outside of the car we care about. If there is anything we can do for you please call Honda North at any time. Thank you for your business! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 10, 2014

The best experience I have received at a new car dealer. My wife and I were looking for a new car as she wanted to downsize. We looked at competing cars and dealerships and were not satisfied with the way t More

by Experienced
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Messner, Stephen Bouchie
Report | Print
Aug 13, 2014 -

Honda North responded

Dear “Experienced”, Thank you for sharing your story with us! We love hearing from satisfied customers like you. At Honda North we genuinely care about our customer’s goals. By answering questions and keeping your needs in mind, we are better able to assist you in finding the right car. Communication is a major focus of ours here at Honda North. Keeping an open line of dialogue between sales people and customers makes the whole car buying process easier. Congratulations on your new car! We look forward to traveling down the road of ownership together with you and your wife. Thank you for your business and we look forward to seeing you at your future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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