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Honda North

Danvers, MA

4.8
1,961 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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382 Newbury Street

Danvers, MA

01923

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Showing 1,961 reviews

July 16, 2014

Quick In & Out Came in for an oil change and wiper change before the monsoon. They said 45 minutes and gave me a couple free drinks. I sat maybe a half hour and the More

by Jason Lizotte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember
Jul 25, 2014 -

Honda North responded

Dear Jason Lizotte, Thank you for taking the time to write your review on Dealer Rater. Timely and efficient service is always the top priority of Honda North. We know your time is important therefor we strive to get you back on the road as quick as possible. We are happy that you took advantage of the complimentary beverages offered with our services as we try to maintain a comfortable and welcoming environment. Thank you for choosing Honda North and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA

July 16, 2014

excellent customer service by my rep, Vic Vic was my service representative and she was exceptional. Very thorough in explaining everything to me, extremely courteous and professional. She i More

by lfelteau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jul 25, 2014 -

Honda North responded

Dear lfelteau, Thank you very much for such a great review on Dealer Rater. We will make sure that Vic knows that her efforts were noticed. We agree that Vic is a great asset to our business and know that she always strives for complete customer satisfaction. We are happy to hear that your service went smoothly. Thank you for your business. We look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA

July 16, 2014

2 days and still waiting Unhappy customer! The part was not in stock and my vehicle has been there for 2 days and still not ready. Nobody has bother to call me on the 2nd day More

by Monagle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
Jul 23, 2014 -

Honda North responded

Dear Monagle, Even though we clearly did not meet your expectations, we appreciate the time you took to review your experience. Though our goal is to meet or exceed every customer’s expectation, we closely review both negative and positive reviews so we can correct our errors by investigating the situation, meet with personnel involved and use this experience as a training tool for what not to do again. We sincerely apologize for the lack up follow up as we have process in place for constant communication which was not obviously followed. If you have any further questions, feel free to reach out directly to our Service Manager, Stephen Bouchie at 978.539.5039 as we would love another opportunity to show why our service department is so highly regarded. Sincerely, Honda North Danvers, MA

July 15, 2014

Chad Green is the Best Great deal and no games .Talked on Friday drove away on Saturday Thanks!This is my seconnd lease at Honda North both went very smoothly. More

by bill.gormley.39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Green Eric and Dan
Jul 25, 2014 -

Honda North responded

Dear bill.gormley.39, Thank you for sharing your experience at Honda North on Dealer Rater. These reviews are very important to us because we use them as a guideline to improve how we serve our customers in the future. We strive to make the leasing and buying process as quick and smooth as possible and we are happy to hear that this was the case for you. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA

July 15, 2014

Chad Nobrega was great Chad helped when we came in to look at a FIT a few months back. We liked him and when we came in again we requested him. He was friendly, honest and More

by Julie Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Nobrega
Jul 25, 2014 -

Honda North responded

Dear Julie Chris, Thank you for taking the time to write such a fantastic review! We will make sure that Chad is aware your comments. Buying or leasing a vehicle can be a very stressful time with the increase in responsibility. At Honda North it is our goal to create a calm and relaxing atmosphere and not to pressure our customers into buying or leasing a vehicle they do not want or need. Congratulations on your new lease and we look forward to seeing you soon! Thank you for your business, we truly appreciate it. Sincerely, Honda North Danvers, MA

July 14, 2014

Fastest Oil Change Ever! And It was Free! I needed an oil change and expected it to take up to an hour. I think it took 25 minutes, tops! Plus, it was free because my last service was a major More

by suedelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 25, 2014 -

Honda North responded

Dear suedelman, Thank you for taking the time to write a review on Dealer Rater. Customer service is our number one goal and we are happy that you were able to get your oil changed quickly. We know that your time is valuable so we try to complete all services quickly and accurately. Suedelman, we look forward to seeing you at your next service appointment and as always, thank you for your business. Sincerely, Honda North Danvers, MA

July 14, 2014

Positive experience all around! This was the first time at this location as well as leasing a car. Ed went over the pros and cons of the different models I was interested in and help More

by sarah.depriest.7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed
Jul 25, 2014 -

Honda North responded

Dear sarah.depriest.7, Thank you for taking the time to write a review about your experience at Honda North. We are happy to hear that Ed was able to assist you in picking out the right vehicle for you! When buying or leasing, your wants and needs are the only thing that matter. We are glad that you were able to get a vehicle that fits your needs. It is a pleasure doing business with you and we look forward to seeing you again soon. Congratulations on your new lease! Sincerely, Honda North Danvers, MA

July 12, 2014

First oil change (free) Overall everything was fine except I kind of got lost in the shuffle, it was noon, maybe lunch time? My car was ready and sitting out in the lot for More

by Davemortellite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Jul 25, 2014 -

Honda North responded

Dear Davemortellite, We sincerely appreciate your review on Dealer Rater. I would like to apologize for the confusion during your first oil change. There is no excuse for having a customer wait longer than necessary. We will review your oil change process and clarify where the miscommunication occurred. We are glad to hear that you had a good overall experience at Honda North and we look forward to seeing you at future service appointments. If you have any questions or concerns feel free to call Honda North any time. Thanks again for your business, we truly appreciate it. Sincerely, Honda North Danvers, MA

July 12, 2014

Sales Person Great experience went near closing on a Sunday,left with a new car agreement an hour and a half after closing! Can't say enough good about the sales More

by Broderickcrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter
Jul 25, 2014 -

Honda North responded

Dear Broderickcrew, Thank you for taking time out of your day to write about your recent experience at Honda North. We know that time is valuable, especially our customer’s time so we strive to make the car buying process as quick and easy as possible for our customers. We are glad your kids found Honda North to be as warm and inviting as you did. We look forward to seeing you are your first service appointment and we are excited to continue doing business with you. Congratulations on your new vehicle and feel free to call Honda North any time with any questions or comments. Sincerely, Honda North Danvers, MA

July 12, 2014

As always, unbelievable service I have been going to Honda North since I bought my CR-V in 2009. The service has always been done asap. The service reps go out of of their way to be More

by JoanneMG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
Jul 25, 2014 -

Honda North responded

Dear JoanneMG, Thank you very much for your kind words on Dealer Rater. We are quite happy to hear about your satisfaction in dealing with Tim O’Keefe. Customer service and complete customer satisfaction has been and always will be the number one goal of Honda North. We would like to thank you for your years of business and customer loyalty. We truly appreciate your business and look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA

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