Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Honda North

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,979 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
Contact Dealership
View Awards

382 Newbury Street

Danvers, MA

01923

Directions

By Type

Showing 1,979 reviews

July 22, 2014

New Car purchase. Sales and service is excellent and professional. Support staff for sales and service needs a lot of improvement. It took 3 attempts, (Days) to obtain More

by dcasey343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Dake
Report | Print
Jul 25, 2014 -

Honda North responded

Dear dcasey343, Thank you for your review about your recent visit to Honda North. Regarding your registration, we would like to apologize for the delay and we are reviewing the transaction so that we can improve this process in the future. It is because of customers like you, offering us honest feedback, that we are able to make the necessary changes and adjustments to our system in order to improve your future customer satisfaction. Thank you for your business and congratulations on your new vehicle! Sincerely, Honda North Danvers, MA

July 21, 2014

Great service The low tire pressure light came on. I was close to Honda North. Tech found a nail. Repaired the tire in a few minutes & I was on my way. Thanks fo More

by Jack44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucky Chan
Report | Print
Jul 25, 2014 -

Honda North responded

Dear Jack44, Honda North would like to thank you for sharing your recent experience at our dealership. Although it was an unexpected stop, we are glad that you chose Honda North. We understand that unexpected cases like yours happen and we do our best to get you back on the road as quickly as possible. Thank you for coming into Honda North and we hope to see you again soon. If there is anything Honda North can do for you in the future please let us know, we would be happy to help. Sincerely, Honda North Danvers, MA

July 20, 2014

Needed my AC repaired The team did a great job with the AC repair. Steve did a wonderful job in applying the AC warranty to the invoice and Vic provided excellent customer More

by pkd1443
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic , Stephen Bouchie
Report | Print
Jul 25, 2014 -

Honda North responded

Dear pkd1443, Thank you for review on Dealer Rater. During summer in New England, the A/C in your car is a must. We are happy that we could assist you in fixing this problem. We’ll make Steve and Vic aware of your kind comments about their customer service as customer satisfaction is our number on goal. Thank you for your business and please call Honda North with your questions or concerns. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA

July 19, 2014

A/C Issues 2006 Ridgeline lost A/C and needed extensive repair. A/C was lost again shortly after because another component failed. Steve and Mike took care of th More

by dcreceiver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie, Michael Segien
Report | Print
Jul 25, 2014 -

Honda North responded

Dear dcreceiver, Thank you for taking the time to write your review on Dealer Rater. We use these reviews to continuously improve our sales and services to better serve you. We are sorry to hear that you have been having some trouble with the A/C in your 2006 Ridgeline however we are glad that we could help you. At Honda North, we strive for perfection in every area of the business. It is great to hear that Steve and Mike took good care of you! We will be sure to let them know you took the time to tell us. If you have any questions or concerns, please call Honda North and we would be glad to assist you. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA

July 19, 2014

Fear! I feared having to look for a car! However your young sales person Doninic Rubino was excellent in assisting me with what suited me best. He was pro More

by Dlinskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Rubino
Report | Print
Jul 25, 2014 -

Honda North responded

Dear Dlinskey, Thank you for taking the time to share your recent experience at Honda North. Buying a new car can be very stressful, not only for you, but lots of others as well. At Honda North we try to make this process as stress free as possible. We are thrilled to hear that Dominic provided you with great service and helped you find the right vehicle. If you have any questions or concerns please to call Honda North at any time. Thank you for your business and congratulations on your new vehicle! Sincerely, Honda North Danvers, MA

July 19, 2014

Idle Air control valve replacement for my 1997 Civic Sedan When I quoted the price of the repair to my relatives, they immediately expressed shocking Oh-My-Surprise dismay at what they felt was an overwhelming More

by roarbush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Report | Print
Jul 25, 2014 -

Honda North responded

Dear roarbush, Thank you very much for the 4.4 rating even though you were not thrilled with the pricing. We appreciate that you recognized our efforts with friendliness, exceptional service and that the 10% loyalty discount Kyle provided. Sorry you feel our pricing is high but we believe training our technicians so they are completely up to date with all certifications is of utmost importance. Our service department wants to provide you with the most reliable, safe and efficient repairs in the business. We also do extensive research to ensure we our prices are in line or lower than the market as we want to keep our customers happy and coming back. Thank you very much for your feedback, business and time. Sincerely, Honda North Danvers, MA

July 17, 2014

Simple, fast recall work Dennis was explained the recall clearly. The work was done quickly. The waiting area was comfortable. I appreciated the complimentary beverage coupons More

by Chris Love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Torrs
Report | Print
Jul 25, 2014 -

Honda North responded

Dear Chris Love, Thank you for taking the time to give us your feedback on the recent experience you had at Honda North. We would like to thank you for choosing Honda North; we appreciate your business. We make sure that our waiting area is comfortable and inviting for our guests while your vehicle is being serviced and you noticing is so nice to hear. If there is anything else we can do for you, please don’t hesitate to call Honda North. Thank you again for your business and we look forward to seeing you soon! Please have another cold drink on us next time you are here! Sincerely, Honda North Danvers, MA

July 17, 2014

Explanation I can not rate price since work was performed was no charge in accordance with the purchase agreement. Therefore cannot make any form of judgment. More

by RSGregorio
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Young lady but do not recall her name., Stephen Bouchie
Report | Print
Jul 25, 2014 -

Honda North responded

Dear RSGregorio, Thank you for sharing your thoughts about your recent Honda North visit and thank you for your business. We are glad that overall everything went well. Thanks again and we look forward to seeing you soon. Please let us know if there is anything we can do for you during your future visits to Honda North. Sincerely, Honda North Danvers, MA

July 16, 2014

excellent customer service by my rep, Vic Vic was my service representative and she was exceptional. Very thorough in explaining everything to me, extremely courteous and professional. She i More

by lfelteau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic
Report | Print
Jul 25, 2014 -

Honda North responded

Dear lfelteau, Thank you very much for such a great review on Dealer Rater. We will make sure that Vic knows that her efforts were noticed. We agree that Vic is a great asset to our business and know that she always strives for complete customer satisfaction. We are happy to hear that your service went smoothly. Thank you for your business. We look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA

July 16, 2014

2 days and still waiting Unhappy customer! The part was not in stock and my vehicle has been there for 2 days and still not ready. Nobody has bother to call me on the 2nd day More

by Monagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
Report | Print
Jul 23, 2014 -

Honda North responded

Dear Monagle, Even though we clearly did not meet your expectations, we appreciate the time you took to review your experience. Though our goal is to meet or exceed every customer’s expectation, we closely review both negative and positive reviews so we can correct our errors by investigating the situation, meet with personnel involved and use this experience as a training tool for what not to do again. We sincerely apologize for the lack up follow up as we have process in place for constant communication which was not obviously followed. If you have any further questions, feel free to reach out directly to our Service Manager, Stephen Bouchie at 978.539.5039 as we would love another opportunity to show why our service department is so highly regarded. Sincerely, Honda North Danvers, MA

1
...
156
157
158
...
198