Honda North

I like our choice of cars We found a really good car for the right price. It's a 2012 and the price actually went down $1,500 or so after we chose it. The salesman was good a We found a really good car for the right price. It's a 2012 and the price actually went down $1,500 or so after we chose it. The salesman was good and gave us a nice tutorial about Honda service and how to work the insides (Bluetooth features and computer, etc.) before and after we purchased the car. We were very satisfied. More

Very Good Service The service advisor was great and he explained everything professionally. Very satisfied with the work from the service department. I will return to H The service advisor was great and he explained everything professionally. Very satisfied with the work from the service department. I will return to Honda North. More

Repeat customer for another lease vehicle. Have leased 5 vehicles from same dealership. Very satisfied and will continue dealing with them in the future. Sales and service department are very f Have leased 5 vehicles from same dealership. Very satisfied and will continue dealing with them in the future. Sales and service department are very friendly and easy to work with. More

Service My only concern & I am not sure if this is within anyone's control is that I had my tires totated on Sunday and my 'check tire pressure' light lit up My only concern & I am not sure if this is within anyone's control is that I had my tires totated on Sunday and my 'check tire pressure' light lit up on Monday. More

Honda North - Honesty and Integrity I brought in my 2002 Honda CR-V for a pre-inspection to get a sense of what it would take to get it to pass next month. A thorough going-over was don I brought in my 2002 Honda CR-V for a pre-inspection to get a sense of what it would take to get it to pass next month. A thorough going-over was done and the honest answer from the service folks was...don't spend any more money on this car. At 135,000 miles and a lot of rough use, it was time to put it out to pasture. I totally appreciated the honest advice to not spend $4000+ to pass inspection even though it was reasonably road-worthy. I've purchased 3 Hondas from Hinda North and will be stopping back in soon to get #4. More

just okay I dropped by 2x to have an oil change but the wait was 45 minutes. The staff recommended I come first thing in the morning which I did, and was infor I dropped by 2x to have an oil change but the wait was 45 minutes. The staff recommended I come first thing in the morning which I did, and was informed that someone's grandmother had passed away and the wait would be 45 minutes. The shop opened at 7:05 and the coffee shop was dark and only had coffee from the day before at 7:10. They seem to be very casual about punctuality here. When I got my car back the floors were vacuumed poorly and the back of my seat was soaked from the employee wearing their rain soaked slicker to bring my car around. I purchased the car in December (pre-owned) and was told it had been thoroughly inspected. While cleaning the car afterwards, I realized that the driver's side mat had a whole in it. I spoke with service and they told me I had to order 4 mats that they were not sold separately. I spoke with the service manager and asked for them to replace the mat because it was damaged when I bought the car and they should have seen it during their inspection. He told me he would have the sales person call me but it has been a week and no word from Honda North. Finally, every time I bring my car by to be washed the car wash is broken including the day I had my oil changed. I have used Jiffy lube in the past and the customer service was much better there. I own this Honda now and I must continue to use Honda North during the warranty period so I do hope the service improves. More

2014 civic Great working with Vicky and Bryan, they made the experience quick and easy. Vicky was very knowledgable on the vehicle, and she made herself very eas Great working with Vicky and Bryan, they made the experience quick and easy. Vicky was very knowledgable on the vehicle, and she made herself very easy to contact with any questions. More

Car experience I Joe was very friendly and professional. Jameel was very nice from the finance department. They kept me well informed during the whole process I Joe was very friendly and professional. Jameel was very nice from the finance department. They kept me well informed during the whole process. They even had the car ready to go the same day. It was much appreciated. It was good to see Kyle from the service department. It was a good experience. I would definitely recommend Honda North. More

Service Vic Gillespie was great!!! Very responsive very clear on what my options were and terrific to deal with!!!!!! My issue came with the picking up of Vic Gillespie was great!!! Very responsive very clear on what my options were and terrific to deal with!!!!!! My issue came with the picking up of my car on Friday evening. I arrived at 6:01pm, not realizing that service and the cashier closed at 6:00. Someone is sales tried to help me, then I ended up heading home with the rental car. I called the next morning (Saturday), and spoke to Meghan. I told her I was heading out of state in another vehicle for my son's baseball tournament, so could I pick up my car and drop off the rental on Monday morning. She said I would be charged the extra days for the rental and didn't offer any solutions. So I had to come down and pick up my car and drop of the rental (Newburyport to Danvers and back to Newburyport), before heading south again to Connecticut delaying my son and people I was traveling with. Also, when I left a detailed message on earlier that week on Tuesday evening on Meghan's voicemail to book an appointment for Friday morning, I never got a call back. I had to call again on Thursday to book the appointment. More

Great service! Peter was excellent and very knowledgeable. He went above and beyond explaining everything about the car and setting up my phone. This is my second ca Peter was excellent and very knowledgeable. He went above and beyond explaining everything about the car and setting up my phone. This is my second car from Honda North and will continue to keep coming back! More