Honda North

I am very disappointed in the service that I received from the Honda North Service Department. I would like to emphasize that the SALES team was fantastic, and up until this particular day I did not have from the Honda North Service Department. I would like to emphasize that the SALES team was fantastic, and up until this particular day I did not have any issues with the service department. However, I called on Thursday to request a service appointment because the cover to my gas tank would not close. (Upon further research, this is a VERY common problem in Honda Civics and the replacement part, a fuel lid actuator, is about $25-$50 depending on where you get them). I called and spoke to a representative who assured me that I would have a service scheduled for 7:20am on Tuesday morning. I work 7:30-5:30 in a hospital, and was told that since I could not drop the car off early on Tuesday that they would allow me to use a loaner car for Monday night. I expressed that I could not make it to the dealership by 6, probably closer to 6:15-6:30. I was told on Thursday that this was fine, just bring it when I could after work, and I was told to call to make sure that a loaner was available on Monday morning. When calling Monday morning, I was told that they closed at 6pm (although the website says 7pm) and I would absolutely need the car in by 6pm tonight or I would not get a loaner. I was told I could speak with a manager about this, which I tried to do, however when I was transferred to his office number I got a voicemail. He did try to call me back once, but I was with patients and when I called back I once again received his voicemail. Fast forward a few hours, still no call from the manager after calling again to see what my options were. I was trying to figure this out without management involvement as this was a simple fix. I was told I needed someone who was on my insurance to pick up the loaner car, as I could not get there myself. Fine, I add my boyfriend onto the insurance and have him pick up the car. Once he gets to the dealership around 3:15pm, the service technician (Jason I think) starts telling my boyfriend that I was misinformed, the rental was $42/day, and that I needed to pay a $139 diagnostic fee. My boyfriend called me, and I explained to the service technician that this was not what I was told, and that my warranty covers all of this, particularly the loaner car. I explain that I have coverage through 100,000 miles or through 2025, whichever came first (my car is just over 33,200+ miles). The service tech is not listening to me or my boyfriend and telling me that from his experience, this is a “trim job'' and it is not covered under warranty because my car was hit. My car has never been hit, and there is not a single scratch or dent on that car. Also, when I bought this car, I was informed that I had bumper to bumper service, which you would think covers “a trim job.” The service tech is adamant that in his 16+ years of experience, he can see that the gas tank lid is scratching the wheel well and that this would be sent to an auto body shop. He refused to listen to me or my boyfriend as I explained one again that the issue is that the door will not close, and the scratching that he claims was the issue did not happen until the weekend (after the service was booked- which I expressed on Monday morning when I called) because since the gas tank would not shut the door kept flying open on the highway. After requesting to speak with the manager AGAIN (still have not at this point- 3:30pm, and I have had to make NUMEROUS calls throughout my work day) and being told that the service tech “had other managers to speak to,” I told my boyfriend to forget it and take my car back. I will not be going back there and I am still waiting to speak with someone in management. I am so disappointed because with prior services I have had fantastic service and I have never once been hassled. This was a grossly disappointing experience, particularly from the communication standpoint. I truly love the sales team there but I will be taking my car to a different dealership for service from now on. More

Dear Don Carlos, your people skills, sales ability and above all, the knowledge of how to facilitate the process make you a highly valued professional. Honda North as a company should be proud to have pro above all, the knowledge of how to facilitate the process make you a highly valued professional. Honda North as a company should be proud to have professionals like you. Thank you very much for your excellent sales advise. This is what 2 professionals, who have been doing business for many years can tell you. The car is special and please give us 3 months to have the time to fully assess it. More

I had a great experience at Honda North. Big thanks to Erik Thorner, and Cassie Fiasconaro. Its really hard to buy a new car these days, with all the covid related shortages. When the car ar Big thanks to Erik Thorner, and Cassie Fiasconaro. Its really hard to buy a new car these days, with all the covid related shortages. When the car arrived at the dealership, I was promptly contacted by Cassie. She did an excellent job by showing me the vehicle, and I drove away the next day. Cassie was very professional, followed up on every step of the process, and made buying this car the easiest experience I've ever had. Also big thanks to Erik Thorner, who I contacted first, and he made everything flawless. I highly recommend these guys, if you want a no pressure and professional experience. More

Great overall service from the moment I walked in to the moment I signed the papers I felt respected and listened to, no one tried to convince me to buy a new car when I came in looking for a used car, no u moment I signed the papers I felt respected and listened to, no one tried to convince me to buy a new car when I came in looking for a used car, no up selling or ad one, Enyel the salesperson and Thomas in the business office were helpful and fair, it was the best deal I could hope for! More

Enyel Moronta bought my car back from me after purchasing it. I was able to get my dream car do to his hard work and dedication to make things work for both him and I. I can’t recommend seeing Enyel enough. it. I was able to get my dream car do to his hard work and dedication to make things work for both him and I. I can’t recommend seeing Enyel enough. More

I walked into the dealer with great concern due to the fact my brand new car had an issue that service departments could not figure out. Enyel expressed genuine care for my situation. Within a few minutes fact my brand new car had an issue that service departments could not figure out. Enyel expressed genuine care for my situation. Within a few minutes, Enyel had helped me negotiate a fair deal so I could replace my car. I hate shopping for new cars but, this experience was exceptional More

Excellent servicio, muy amable y profesional Se tomó su tiempo ayudándome a selecciónar La mejor opción para mi y mi familia su tiempo ayudándome a selecciónar La mejor opción para mi y mi familia More

Un vendedor extraordinario , te escucha y te ajusta a tus necesidades , muy responsable y profesional . necesidades , muy responsable y profesional . More

Excelente profesional muy amable y con una manera clara y precisa de explicar las cosas. precisa de explicar las cosas. More

Carlos Was friendly and treated me like family. One of the busiest dealerships I’ve ever seen, Yet He made everything go as smooth and quickly as possible. One of the busiest dealerships I’ve ever seen, Yet He made everything go as smooth and quickly as possible. More