Honda North - Service Center

I had a great experience at Honda North due to Dominic and Joe Giacometti Ridgeline 2012 and Joe Giacometti Ridgeline 2012 More

I am very disappointed in the service that I received from the Honda North Service Department. I would like to emphasize that the SALES team was fantastic, and up until this particular day I did not have from the Honda North Service Department. I would like to emphasize that the SALES team was fantastic, and up until this particular day I did not have any issues with the service department. However, I called on Thursday to request a service appointment because the cover to my gas tank would not close. (Upon further research, this is a VERY common problem in Honda Civics and the replacement part, a fuel lid actuator, is about $25-$50 depending on where you get them). I called and spoke to a representative who assured me that I would have a service scheduled for 7:20am on Tuesday morning. I work 7:30-5:30 in a hospital, and was told that since I could not drop the car off early on Tuesday that they would allow me to use a loaner car for Monday night. I expressed that I could not make it to the dealership by 6, probably closer to 6:15-6:30. I was told on Thursday that this was fine, just bring it when I could after work, and I was told to call to make sure that a loaner was available on Monday morning. When calling Monday morning, I was told that they closed at 6pm (although the website says 7pm) and I would absolutely need the car in by 6pm tonight or I would not get a loaner. I was told I could speak with a manager about this, which I tried to do, however when I was transferred to his office number I got a voicemail. He did try to call me back once, but I was with patients and when I called back I once again received his voicemail. Fast forward a few hours, still no call from the manager after calling again to see what my options were. I was trying to figure this out without management involvement as this was a simple fix. I was told I needed someone who was on my insurance to pick up the loaner car, as I could not get there myself. Fine, I add my boyfriend onto the insurance and have him pick up the car. Once he gets to the dealership around 3:15pm, the service technician (Jason I think) starts telling my boyfriend that I was misinformed, the rental was $42/day, and that I needed to pay a $139 diagnostic fee. My boyfriend called me, and I explained to the service technician that this was not what I was told, and that my warranty covers all of this, particularly the loaner car. I explain that I have coverage through 100,000 miles or through 2025, whichever came first (my car is just over 33,200+ miles). The service tech is not listening to me or my boyfriend and telling me that from his experience, this is a “trim job'' and it is not covered under warranty because my car was hit. My car has never been hit, and there is not a single scratch or dent on that car. Also, when I bought this car, I was informed that I had bumper to bumper service, which you would think covers “a trim job.” The service tech is adamant that in his 16+ years of experience, he can see that the gas tank lid is scratching the wheel well and that this would be sent to an auto body shop. He refused to listen to me or my boyfriend as I explained one again that the issue is that the door will not close, and the scratching that he claims was the issue did not happen until the weekend (after the service was booked- which I expressed on Monday morning when I called) because since the gas tank would not shut the door kept flying open on the highway. After requesting to speak with the manager AGAIN (still have not at this point- 3:30pm, and I have had to make NUMEROUS calls throughout my work day) and being told that the service tech “had other managers to speak to,” I told my boyfriend to forget it and take my car back. I will not be going back there and I am still waiting to speak with someone in management. I am so disappointed because with prior services I have had fantastic service and I have never once been hassled. This was a grossly disappointing experience, particularly from the communication standpoint. I truly love the sales team there but I will be taking my car to a different dealership for service from now on. More

Jairo B. was friendly and professional on my first visit for an oil change. He even surprised me with a car wash. He even finished earlier than the promised time. If Jairo waits on you, you'll be lucky. H for an oil change. He even surprised me with a car wash. He even finished earlier than the promised time. If Jairo waits on you, you'll be lucky. He really has pride in his work. More

I bought a car a few months ago and ordered the service maintenance package. It seemed like a great deal until I had to deal with the service department. I made an appointment online to get an oil change a maintenance package. It seemed like a great deal until I had to deal with the service department. I made an appointment online to get an oil change and check out a minor issue that I noticed with the car. 1st the appointment was outright cancelled, - no call just an email. I responded to th service assistant Allison and received no response, so I rebooked the appointment. I received a call from them the day before the appointment telling me for them to look at the car I would have to leave it for the day. I told her that would not be possible on such short notice, but still needed the oil change. She was abrasive and told me oil changes are first come first service which doesn't solve my minor issue with the car. I was told I would have to make another appointment and leave it for the day. First impressions leave a lasting impressiona and this one shows the customer service is well below par. I wish I could revise my contract, I'd rather take my car to my regular mechanic, at least they treat me with courtesy. More

Horrible experience . I made an appointment for my car to be serviced ,I waited 2 weeks for an appointment brought my car in and they called me with a diagnosis 6 days later now 11 days later my car was fina be serviced ,I waited 2 weeks for an appointment brought my car in and they called me with a diagnosis 6 days later now 11 days later my car was finally finished . Courtesy rental fee $440 split in half after I was told by the service agent I would only have to pay a couple days I guess I should of asked what he meant by a couple . 6 hours of labor done in 11 days. For more info on my experience visit me at the dealership I will be there holding poor service signs with some friends at the end of the month. More

When it comes to deal with warranty works, this dealership will always giving you a good answer to deal with. “Sorry we can’t found the problems at this moment”. I will never buy or come in for ser dealership will always giving you a good answer to deal with. “Sorry we can’t found the problems at this moment”. I will never buy or come in for service in this dealership! Not recommended to any other friends. Worst experience in any other Honda dealers in New England More

My heater was working fine until I took my car in for a oil change (Lucky Chan ) worked on my car screw up my heater now it’s not working properly and they’re asking me to bring in my car for a diagnostic oil change (Lucky Chan ) worked on my car screw up my heater now it’s not working properly and they’re asking me to bring in my car for a diagnostic paying another $125 on top of what I paid for the oil change smh and they were the one you xxxx it up my second time there and will be my last time bad service....... I don’t recommend people going there they’re scammers...... More

Inspection sticker It was done timely and in a professional manner.They also answered some of the questions I had about operating my new vehicle.Over abd above service t It was done timely and in a professional manner.They also answered some of the questions I had about operating my new vehicle.Over abd above service than expected. More

service for new sticker Came in for new inspection sticker. Told me about 45 minutes, but was completed in less than 30 minutes. Also helped me with some new equipment I was Came in for new inspection sticker. Told me about 45 minutes, but was completed in less than 30 minutes. Also helped me with some new equipment I was not sure about. More