Honda North - Service Center

Great Sales Team Horrible Body Shop!!!! This is a review that only pertains to the Honda North Auto Body shop. The sales manager and sales rep I worked with are great guys and the sales man This is a review that only pertains to the Honda North Auto Body shop. The sales manager and sales rep I worked with are great guys and the sales manager attempted to have his body shop fix my car twice. The first time it went in, they were only going to paint the front and rear bumpers and fix a small crack. Should be an easy job, but instead of removing the bumpers and painting them off the car they sprayed them on the car. The entire car was covered in over spray, and instead of fixing it they gave the car back to me hoping I didn’t notice. Besides the over-spray there was wet sanding residue all over the car, and would not come off. Whatever they tried wiping it with actually embedded it into the paint. My detailer was going to charge me over $300 just to try fixing the paint. To top it all off the paint job was horrible. The sales manager apologized and said he would take care of it, so back my car went. This time they removed only about 80% of the over-spray and they said they would re-paint the bumpers; however I do not believe they actually re-painted them. It looks like they just wet sanded them to try and make the paint blend. All this did was leave scratches all over the newly painted bumpers and clear coat. I am a very understanding person, but whoever worked on my car needs to find a new career or go back to auto body school. This paint job is worse than a cheap Maaco job; it looks like a DIY paint job done in a home garage. They left the car covered in wet sanding residue, did not replace all the push-pins in the front bumper, so it’s now loose. Not sure why they even removed them because it’s clear they never removed the bumper from the car. I spent 9 hours using a clay bar and polishing compound to try and fix the paint on the entire car. I then had to wax the car to try and get rid of the buffing marks they left with their buffer. The worst part is, somehow they dented and scratched my car below my driver’s door. It looks like they hit one of the lifts in their garage. They also managed to break my driver side fog light!!! I epoxied it today, because a new one is over $100. Again the Honda North sales team is great and I would buy another car from them in a heartbeat; however I will NEVER again let their body shop touch my car. I really hope they figure out who worked on my car and either train them or fire them. My car was nicer before I let them touch it. I have a total of 30 hours of detailing into this car since I got it back and it is still not back to factory grade. Customers beware, DO NOT let Honda North’s Auto Body Shop touch your car. More

You made me love you. I didn't wanna do it Let me get right to the point. I hate motor vehicles and have considered them a blight on the American landscape, environment and culture for decades. Let me get right to the point. I hate motor vehicles and have considered them a blight on the American landscape, environment and culture for decades. I've proudly bicycled to work on a daily basis for 22 years, a total of about 55,000 miles, and love to see cobwebs between my dashboard and windshield on those rare occasions when I have no other alternative than to use my car. I postponed getting the airbag recall work done on my 2003 Honda Civic for months, until I finally gave in a couple weeks ago. I was ready for a fight because I assumed that when I picked up my car, a Honda North service person was going to tell me how much other work I needed to have done, how it wouldn't be safe to drive it until thousands of dollars of repairs were completed, etc. I was totally prepared to seize on any Honda North flaw and be miserable about the entire experience. Instead, the service department opened at 7 a.m., on the nose, as advertised. Joe Giacometti welcomed me right away like a long-lost brother, did his job efficiently and told me he'd call when the job was done. I jumped on my bike and headed for work. When I returned to pick up my car that afternoon, I connected with Joe again. To my surprise, he didn't try to scare me into unplanned repairs or steer me toward the sales department. He just explained the airbag work that was done, had my car brought up, and wished me a great day. In short, it was an astonishingly pleasant experience. Not just acceptable. Pleasant! Based on that one encounter, if I ever have to have buy another car someday, I'll be heading for Honda North as my first shopping destination. As much as I hate to admit it, it's one very, very impressive operation that defied every negative stereotype about car dealerships I've ever held. Bravo, Honda North. Now, all you need to do to win me over completely is to install a bike rack. Hey, you asked! :) More

Oil change/check up Excellent customer service. I am always told how long it will take and they finish it always in less than the time stated. They go over all that was Excellent customer service. I am always told how long it will take and they finish it always in less than the time stated. They go over all that was done. It is so easy and simple. I was told the days and times that they are the most busy, so I avoid those days. I bring my book and get coffee, so easy and stress free. More

Oil change and tire rotation Crew was professional,friendly and Truthfull Dennis Howell ,ran a tight ship. I do not have any relatives that work there,and not a dealer Crew was professional,friendly and Truthfull Dennis Howell ,ran a tight ship. I do not have any relatives that work there,and not a dealer More

Service No problem in buying the car in 2014. I do currently have a problem with the service I received yesterday. Staff is friendly enough, however, my app No problem in buying the car in 2014. I do currently have a problem with the service I received yesterday. Staff is friendly enough, however, my appointment was shortened and not everything was done due to the service department being very busy, and I had a set appointment for this service. More

Getting a Sticker All employees, particularly Timothy O'Keefe. were polite and knowledgeable. They strove to accomplish the task in the shortest possible time. I will All employees, particularly Timothy O'Keefe. were polite and knowledgeable. They strove to accomplish the task in the shortest possible time. I will contue to receive service at Honda North More

Simple, quick and always friendly The service is why I keep coming back to Honda North. I recently purchased my third car from Honda North and needed to get my sticker and registratio The service is why I keep coming back to Honda North. I recently purchased my third car from Honda North and needed to get my sticker and registration completed. I have an odd schedule but the hours of the service department are so flexible that I was able to pull in at 7:30pm, without an appointment, and get done what I needed to. And they still gave me a free car wash! Great service! More

a WOW car dealer!! I have used Honda North for about 10 years and have found them to be exceptional in all respects. I have recommended them to all my friends looking fo I have used Honda North for about 10 years and have found them to be exceptional in all respects. I have recommended them to all my friends looking for new cars and the best service. More

Peace of Mind Just brought in my Accord for a 30k mile service, and it all went like clockwork. Vic was great. I was kept informed about the work being done, ques Just brought in my Accord for a 30k mile service, and it all went like clockwork. Vic was great. I was kept informed about the work being done, questions I had were answered completely, and the health status of my car was explained in detail. I feel that I could now drive to the west coast and back without worry. That's what I call peace of mind. Employees dealt with: Vic Gillespie More

Great Detail Recently had my Pilot detailed after a busy winter skiing. Best detail ever! My Pilot looks cleaner than when I purchased new :) I will definitely ha Recently had my Pilot detailed after a busy winter skiing. Best detail ever! My Pilot looks cleaner than when I purchased new :) I will definitely have Honda North perform a detail in the future. More