Honda Of Bay County

David in service always has a positive attitude, polite, friendly & helpful. Need to clone him. He is one of the reasons I always come back to get my car serviced here. friendly & helpful. Need to clone him. He is one of the reasons I always come back to get my car serviced here. More

I only dealt with the service department and I was treated very professionally and my Ridgeline was repaired under warranty. I am pleased. treated very professionally and my Ridgeline was repaired under warranty. I am pleased. More

Michelle was so kind and helpful with my experience. Made my flday brighten with helpful service. Made my flday brighten with helpful service. More

While Michele in the service department was helpful and professional, my overall experience with Honda of Bay County was extremely disappointing. I brought my Honda Odyssey in for a routine oil change, professional, my overall experience with Honda of Bay County was extremely disappointing. I brought my Honda Odyssey in for a routine oil change, and there were no issues with the vehicle at the time. After inspecting it, I was told the belt needed to be replaced, that there was fluid in the coolant related to the transmission, and that there could potentially be a serious engine problem. We contacted our warranty company, and they indicated that repairs would likely be covered. However, Honda told us that if they opened the engine and did not find a covered issue, we would be responsible for the labor costs as well as the cost of a new engine, which was estimated at around $8,000. By that point, we had already spent approximately $2,500 on the belt replacement and other recommended services. The dealership then offered us a mere $7,000 trade-in value for our Odyssey, leaving us feeling pressured and frustrated. We were ultimately forced to rent a vehicle while trying to figure out our next steps. What started as a simple oil change turned into a costly, stressful, and exhausting experience. I rarely leave negative reviews, but this was one of the worst service experiences I have ever had. If zero stars were an option, that is what I would give. More

Car maintenance appointment went well, i got a ride to my job while they did the proper maintenance my car needed. job while they did the proper maintenance my car needed. More

Service was very quick and easy. Had 1030 appt, dropped the car off an hour or so early and it was done right away. Had 1030 appt, dropped the car off an hour or so early and it was done right away. More

Very fast service and everyone was very nice. Everything was explained to me so I could understand what was done. Everything was explained to me so I could understand what was done. More

Andrew was great! He was Super informative and took the time to go over all services with me! He was Super informative and took the time to go over all services with me! More

Exceptional service and customer service. Excellent professional employees. Explanation about the auto maintenance is clear and easy to understand. Excellent professional employees. Explanation about the auto maintenance is clear and easy to understand. More