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Honda Of Bay County

Springfield, FL

4.8
747 Reviews

3601 E 15th St

Springfield, FL

32404

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Showing 747 reviews

December 07, 2021

My service advisor, Alex was very helpful when it came to my visit to the service center. My car was completed right on time as promised. More

by J_bud22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Dec 08, 2021 -

Honda Of Bay County responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

December 03, 2021

I really appreciated my experience with Honda of Bay County. I previously had a bad experience at another dealership who did not address my concern. Honda of Bay County took the necessary time to diagno More

by alwyzaprill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Alvarado
Dec 08, 2021 -

Honda Of Bay County responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

November 24, 2021

Alex Alvarado, Service Advisor, is highly competent, knowledgeable, courteous, and a valuable asset to the dealership. The service area was clean and welcoming. The communication system of text messag More

by cjzelm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Alvarado
Nov 24, 2021 -

cjzelm responded

Definitely the “go to” dealership in Panama City/Lynn Haven area

November 18, 2021

Scheduled an oil change at this dealership, got there about ten minutes early for my appointment and my car was taken back right away. Alex was extremely nice and explained everything during my entire vi More

by michelledilbeck2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 19, 2021 -

Honda Of Bay County responded

Thank you, Michelle, for your kind words for Alex! We thank you for your business and look forward to your next visit!

November 16, 2021

Great service!!! Very fast and friendly!!! Will continue to use as long as I can. More

by foyjm12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 18, 2021 -

Honda Of Bay County responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

November 12, 2021

Dealership sent me a coupon for an oil change that included 5 qts of “premium full synthetic oil” for $25. I took my car over and waited 20 mins before they came and told me it would cost a little mor More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lori
Nov 15, 2021 -

Honda Of Bay County responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Mike Boatwright Service Manager mboatwright@hondaofbaycounty.com

Nov 17, 2021 -

Ray responded

Mike, thanks for offering to fix this issue. I do find misleading offers frustrating so I hope you can minimize their use in future ads. Other than that, I should say that Bay Honda has done excellent work on my car in the past but maintenance service tends to be pricier than I expect so I often do my own maintenance unless I don’t have the tools or I get an offer that’s hard to turn down like the coupon I tried to use. After I was told the oil change coupon wouldn’t work for me, I did the oil change myself last Sunday so I’m not sure how we can help each other further.

November 02, 2021

They were great. We were on vacation and we’re scheduled to leave that day at 11 am and they went above and beyond to make sure it was complete and even do a check for any other issues before we left. Great More

by smacdonald5681
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 04, 2021 -

Honda Of Bay County responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

November 01, 2021

Very happy with service. Advisor was very honest which is really hard to find these days. More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Alvarado
Nov 02, 2021 -

Honda Of Bay County responded

Thank you, Paul, for your kind words for Alex! We thank you for your business and look forward to your next visit!

October 31, 2021

Alex, was very friendly and helpful. He worked with me to figure out a maintenance plan that worked around my work schedule. More

by D. Sword
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Alvarado
Nov 02, 2021 -

Honda Of Bay County responded

Thank you for your kind words for Alex! We thank you for your business and look forward to your next visit!

October 30, 2021

Honda is very reliable, and I would recommend this company service to anyone.. great experience 👍 More

by Uptopsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 02, 2021 -

Honda Of Bay County responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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