Honda Of Bay County

Very pleased with the service time. Michelle was very pleasant and prompt the entire process from scheduling to service. Thorough in iexplaining service results from recall service. Michelle was very pleasant and prompt the entire process from scheduling to service. Thorough in iexplaining service results from recall service. More

Travelling in Florida and needed an oil change so we went to Honda of the Bay for service. The staff was good to deal with but shortly after leaving I discovered a plastic clip on the floor on the passenger to Honda of the Bay for service. The staff was good to deal with but shortly after leaving I discovered a plastic clip on the floor on the passenger side. Never thought anything of it but when I arrived home and brought my vehicle into my dealer side for a recall I was informed a clip was broken off the piece holding the filter located in the glovebox. There is no way they would not have known they broke it off but decided not to inform me. Not the kind of service I expect from a Honda dealership. More

Folks at Bay Honda treated me well with my 2020 Ridgeline when it required some recall work. They provided a shuttle back home while the work was being performed. There wasn’t much provided in the way of fol when it required some recall work. They provided a shuttle back home while the work was being performed. There wasn’t much provided in the way of follow up describing what had been done other than a printout. They offered other services to be done that I declined. Overall, it was the kindness of the rep who received me when I arrived that left me feeling okay about the experience. More

Everyone was kind, knowledgeable, and helpful! Matt and Sam are just superb, I can’t say enough good things about them! Matt and Sam are just superb, I can’t say enough good things about them! More

Professional prompt service as usual! I will continue to utilize their service dept in spite of the distance. I will continue to utilize their service dept in spite of the distance. More

Very professional and friendly service. 2nd time buyer and enjoying my new CRV purchase. The guys go above and beyond to satisfy the customer. Great job! Thank you! 2nd time buyer and enjoying my new CRV purchase. The guys go above and beyond to satisfy the customer. Great job! Thank you! More

Honda of Bay County’s service team does a great job of customer care. Service is quick and personnel are friendly. customer care. Service is quick and personnel are friendly. More

Service was the best I’ve ever had! Thomas was efficient and so polite! Definitely ask for him next time! Thomas was efficient and so polite! Definitely ask for him next time! More

Allen did a great job. Awesome service. I would highly recommend him and the dealership. Awesome service. I would highly recommend him and the dealership. More

The customer service was great at first, but then I felt like I was completely swindled into getting work done that I wasn't made aware of in the beginning. I was sent an itemized list of repairs that were like I was completely swindled into getting work done that I wasn't made aware of in the beginning. I was sent an itemized list of repairs that were recommended to review and approve. I went through the list and approved and denied what I needed and didn't. Then I was called and asked the same over the phone. Then when I went to pick up my vehicle and pay, the total cost was almost $1000 more than the approved total. When I asked about it Allen V tried to tell me that I did approve it, even though I never even saw it listed when the recommendation list was sent. We went back and forth over it for a bit until finally I spoke with someone else, who took the charge off. I was almost in tears over this experience and I will not recommend anyone to have their vehicle serviced there. More