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Honda Of Middleburg Heights
Middleburg Heights, OH
445 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 445 reviews
August 18, 2026
The dealership property is well-kept. They have nice inventory of new and used cars. Our Sales Associate, Kaleb Van Deusen, was very knowledgeable about product line and available invento They have nice inventory of new and used cars. Our Sales Associate, Kaleb Van Deusen, was very knowledgeable about product line and available inventory. He is very congenial, talkative, willing to please a customer, professional in personal appearance and in the manner he treats his customers. He does not rush his customers and is very conversant. He has a pleasant personality. He makes the customer feel that they are the most important people that he is dealing with. A pleasure to do business with! More
by jim.knill1971
Employees Worked With
Kaleb Van Deusen, Kathleen Witherspoon, Bob Weishampel
August 18, 2026
On August 8th, myself and my wife stopped at the Honda dealership on Pearl Road in Strongsville, Ohio to begin our search for a car to replace our 14 year old vehicle. We were introduced to our Sales Asso dealership on Pearl Road in Strongsville, Ohio to begin our search for a car to replace our 14 year old vehicle. We were introduced to our Sales Associate, Kaleb Van Deusen. We explained what we were looking for and monthly price range. Kaleb jotted down our info and began reviewing the dealership’s inventory. In moments, he had developed a list of used and new vehicles that he wanted us to take a look at. He knew his inventory and in no time we were on our way to see the cars. We saw a couple of used cars and a couple of new cars that we could purchase or lease. He explained the financing briefly and then suggested that we take the cars for a test ride. Kaleb rode along and he was quite talkative and cordial and we felt very much at ease. When we returned to his desk, he prepared the paperwork for financing on two of the vehicles we liked the most and he took it into his manager. When he returned to us, we continued to chit-chat for a few moments until his manager walked over with the offers. The pricing was a bit high but within a few minutes , we were able to strike a deal. The entire process was cordial with none of the pushing to make a decision which is very refreshing. We were very happy with the entire experience and it began with Kaleb - being the easy-going, laid-back individual that he is. He is very knowledgeable on the inventory and spoke freely on every question that we posed to him. We never felt rushed and we felt happy with the financing arrangements. More
by jim.knill1971
Employees Worked With
Kaleb Van Dryden, Mattayo Wyman, Jessica, Bob Weishampel
August 16, 2026
Overall my experience was very good. I received good information about my vehicle and, it was taken care of in a timely manner. The personell were friendly and informative. I received good information about my vehicle and, it was taken care of in a timely manner. The personell were friendly and informative. More
by owenp120
Employees Worked With
Bob Weishampel
August 15, 2026
Service was done in a timely manner and customer service was very professional. The service advisor was very honest and made me feel very comfortable during my service visit. was very professional. The service advisor was very honest and made me feel very comfortable during my service visit. More
by willieswift461
Employees Worked With
Joseph Fox
August 14, 2026
They made the car buying process pleasurable. Start to finish was around 2 hours tops. Tim King was the perfect salesman. Kept us informed through the whole process. No hidden surprises. Tim Start to finish was around 2 hours tops. Tim King was the perfect salesman. Kept us informed through the whole process. No hidden surprises. Tim gets 11 out of 10 stars. More
by libby121967
Employees Worked With
Tim King
August 13, 2026
Dealership does an excellent job making customer feel informed and is always willing to answer questions. Tim King did an exceptional job taking me through my trade-in and new car purchase. informed and is always willing to answer questions. Tim King did an exceptional job taking me through my trade-in and new car purchase. More
by jmk
Employees Worked With
Mattayo Wyman, Jim Kvasnicka, Tim King
August 04, 2026
Second time at Honda Tim King came through again. Tim is the reason I got my second car from Honda of Middleburg Heights. I would recommend this dealership to anyone from sales to service never a pro Tim is the reason I got my second car from Honda of Middleburg Heights. I would recommend this dealership to anyone from sales to service never a problem only solutions. Thank you. More
by krafcik11210
Employees Worked With
Tim King, Kathleen Witherspoon, Bob Weishampel
August 03, 2026
Honda of Middleburg Heights – Service Department I’ve been a loyal Honda owner for 25 years — seven vehicles total — and my experiences with Honda dealerships have always been positive, friendly, and pro been a loyal Honda owner for 25 years — seven vehicles total — and my experiences with Honda dealerships have always been positive, friendly, and professional. I’m a friendly, non‑confrontational person, and I’ve never had an issue with Honda until this visit. When I arrived, I was greeted by Korbin, who was professional and helpful. He asked me to stand at a specific counter, and I followed his instructions exactly. While I was standing there, service advisor Dave Richmond approached. Before he even spoke to me, he was already talking in a negative, irritated tone. When he finally addressed me, he spoke to me in a harsh, rude, and unnecessarily confrontational way — despite the fact that I hadn’t said a single word and was simply standing where I had been told to stand. When I calmly explained that I was only following instructions, he didn’t apologize or adjust his tone. Instead, he became even more dismissive and verbally sharp. I felt blindsided and genuinely attacked for no reason. I left that interaction extremely upset — to the point I had to keep myself from crying — yet I still remained professional and friendly with the rest of the staff. Thankfully, every employee after Dave treated me with respect and professionalism. Johnson Liang was kind and apologetic. Brianna Shorter listened carefully, helped me with what I needed, and apologized for my experience. Both of them were wonderful, and they represented Honda the way I’ve always known it. My review is not about the dealership as a whole — it’s specifically about the way Dave Richmond spoke to me. No customer, especially one who has been loyal to Honda for decades, should ever be treated with hostility when they’ve done absolutely nothing wrong. I truly hope management addresses this, because the rest of the staff deserves better than to have their professionalism overshadowed by one person’s behavior. More
by l4ur4
Employees Worked With
DAVE RICHMOND
