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Honda Of Middleburg Heights
Middleburg Heights, OH
439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 439 reviews
August 13, 2026
Dealership does an excellent job making customer feel informed and is always willing to answer questions. Tim King did an exceptional job taking me through my trade-in and new car purchase. informed and is always willing to answer questions. Tim King did an exceptional job taking me through my trade-in and new car purchase. More
by jmk
Employees Worked With
Mattayo Wyman, Jim Kvasnicka, Tim King
August 04, 2026
Second time at Honda Tim King came through again. Tim is the reason I got my second car from Honda of Middleburg Heights. I would recommend this dealership to anyone from sales to service never a pro Tim is the reason I got my second car from Honda of Middleburg Heights. I would recommend this dealership to anyone from sales to service never a problem only solutions. Thank you. More
by krafcik11210
Employees Worked With
Tim King, Kathleen Witherspoon, Bob Weishampel
August 03, 2026
Honda of Middleburg Heights – Service Department I’ve been a loyal Honda owner for 25 years — seven vehicles total — and my experiences with Honda dealerships have always been positive, friendly, and pro been a loyal Honda owner for 25 years — seven vehicles total — and my experiences with Honda dealerships have always been positive, friendly, and professional. I’m a friendly, non‑confrontational person, and I’ve never had an issue with Honda until this visit. When I arrived, I was greeted by Korbin, who was professional and helpful. He asked me to stand at a specific counter, and I followed his instructions exactly. While I was standing there, service advisor Dave Richmond approached. Before he even spoke to me, he was already talking in a negative, irritated tone. When he finally addressed me, he spoke to me in a harsh, rude, and unnecessarily confrontational way — despite the fact that I hadn’t said a single word and was simply standing where I had been told to stand. When I calmly explained that I was only following instructions, he didn’t apologize or adjust his tone. Instead, he became even more dismissive and verbally sharp. I felt blindsided and genuinely attacked for no reason. I left that interaction extremely upset — to the point I had to keep myself from crying — yet I still remained professional and friendly with the rest of the staff. Thankfully, every employee after Dave treated me with respect and professionalism. Johnson Liang was kind and apologetic. Brianna Shorter listened carefully, helped me with what I needed, and apologized for my experience. Both of them were wonderful, and they represented Honda the way I’ve always known it. My review is not about the dealership as a whole — it’s specifically about the way Dave Richmond spoke to me. No customer, especially one who has been loyal to Honda for decades, should ever be treated with hostility when they’ve done absolutely nothing wrong. I truly hope management addresses this, because the rest of the staff deserves better than to have their professionalism overshadowed by one person’s behavior. More
by l4ur4
Employees Worked With
DAVE RICHMOND
July 24, 2026
I didn't realize that being provided ride from/to home from dealership meant I would not receive auto till the next day. That should have been explained up front. Work done was satisfactory but labor c from dealership meant I would not receive auto till the next day. That should have been explained up front. Work done was satisfactory but labor charges way too high for a retiree like myself on a fixed income. Ditto for parts which I found at another Honda dealer for 50% less. Finally, dealer web site is hacked. Every time I access it, my antivirus finds malware and thankfully, removes it. More
by donziehm
Employees Worked With
Bob Weishampel
July 10, 2026
My experience was very good. Hasn was knowledgeable, patient, conscientious. I would definitely recommend him. David Michael was also great to work with Bonnie Hasn was knowledgeable, patient, conscientious. I would definitely recommend him. David Michael was also great to work with Bonnie More
by Joebonniem
Employees Worked With
These are only employees with whom we worked we worked
July 09, 2026
I've purchased Honda cars for over 40 years. This new car purchase was a disappointment when I was offered a good discount on items upfront for my 2 car trade ins. For me looks like this deale This new car purchase was a disappointment when I was offered a good discount on items upfront for my 2 car trade ins. For me looks like this dealership favored themselves over the customer when it came to completing the sale and not honoring the discounts. Even after reaching out to management I did not have any success on getting my issues resolved. More
by donutman261
Employees Worked With
Sum Touch, Jake
