Honda Of Middleburg Heights

Friendly and professional It's been decades since I've bought a car so thank you for the good experience. Mark the manager was really nice helpful and carefully explained every It's been decades since I've bought a car so thank you for the good experience. Mark the manager was really nice helpful and carefully explained everything. Steven my salesman was very professional laid back helpful not pushy. Being sure to go through and explain everything slowly and carefully. He told me to come back if I needed another explanation of anything, I appreciated that. I really appreciated the new floor mats to replace the old beat up ones. It was ESPECIALLY nice of him to give me a complementary tumbler that says Honda on it and the color blue to match my car. More

First Honda experience = A++ Our entire experience was very positive. Mohammad greeted us with a smile and treated us professionally and courteously throughout our visit. He is Our entire experience was very positive. Mohammad greeted us with a smile and treated us professionally and courteously throughout our visit. He is an excellent sales associate! He was very thorough when providing details regarding the vehicle as well as the lease program. There was never any pressure involved. We never once felt hurried. We fell in love with the Honda CRV EX and were thrilled to be able to take advantage of the sign and drive promotion. More

3rd Experience with the sales team Eric was great to work with. He listened to what we wanted and needed. He understood our situation with financing, etc and met our needs 100%. This Eric was great to work with. He listened to what we wanted and needed. He understood our situation with financing, etc and met our needs 100%. This is our 3rd experience with the sales team at Sunnyside and they treated us very professionally. As always, a great continuing relationship with the dealer. Highly recommend Eric and Paul. More

Poor Service I took my car in for service after it was towed because it was locked in fail safe mode, 4 low. I told them to check the spark plugs because the car w I took my car in for service after it was towed because it was locked in fail safe mode, 4 low. I told them to check the spark plugs because the car was missing and hesitating, even after it was towed. They plugged it into the diagnostic and test drove it and said there was nothing wrong and nothing to fix. They sent me on my way. They told me I had to wait until it broke down again, and have it towed again before they could identify the problem. They didn't even offer to let me drive it with a technician in the vehicle so I could point out the issue I was having. I have been driving this vehicle for 7 years. I know when it is not running properly. They did not listen to me. The service rep, Amy, got real smart mouth and ugly with me. More

Bought a new HRV-EX I especially liked how friendly and well informed the salespersons, Hayleigh, and the finance person, Mark, were. I got a car that's just perfect for I especially liked how friendly and well informed the salespersons, Hayleigh, and the finance person, Mark, were. I got a car that's just perfect for me. I never felt rushed or pressured in any way. The whole experience was fun and memorable. More

Putchase Honda Odyssey I purchased the Honda Odyssey . Sales staff verry knowledgeable , Sales manager Paul Buser very profesional ! This is the best dealership I ever I purchased the Honda Odyssey . Sales staff verry knowledgeable , Sales manager Paul Buser very profesional ! This is the best dealership I ever been . Thank you ! This is how Honda is building Customers for life ! More

Excellent Customer Service Everyone from the time I walked and left with my new car showed excellent service. No pressure from Lee Prokes, very detailed and went through everyth Everyone from the time I walked and left with my new car showed excellent service. No pressure from Lee Prokes, very detailed and went through everything. More