Honda Of Middleburg Heights

Marla Franklin I purchased a vehicle from this dealership, and Marla Franklin made it a pleasurable experience. Her knowlege and friendliness made this car buying p I purchased a vehicle from this dealership, and Marla Franklin made it a pleasurable experience. Her knowlege and friendliness made this car buying process a pleasure. I would return again and ask for Marla again in a heartbeat. She was wonderful. More

Great place to do business This was a very easy experience. I purchased a Honda CRV from Marla Franklin in the Internet Dept. I would highly recommend this dealership. Extrem This was a very easy experience. I purchased a Honda CRV from Marla Franklin in the Internet Dept. I would highly recommend this dealership. Extremely satisfied. More

Marla Franklin *thumbs up* Worked with me to find the best deal. Really cared about finding something within budget that also was safe and a good value. 10 out of 10. Worked with me to find the best deal. Really cared about finding something within budget that also was safe and a good value. 10 out of 10. More

We found the vehicle we wanted on their website and started the buying process that way. Jim Critzer contacted me very quickly regarding the car and we worked out a time to meet. They closed at 6, but started the buying process that way. Jim Critzer contacted me very quickly regarding the car and we worked out a time to meet. They closed at 6, but he had no problem meeting us at 5:30 and staying late to close the deal. He was extremely personable and helpful. We also worked with Marcus (who also stayed late for us) for financing. His experience and knowledge of the loan industry was clearly evident and he was a great help! H got us a pretty great deal. I actually enjoyed my car buying experience... and not just because I got a new car! lol I definitely recommend Jim, Marcus, and the rest of the Sunnyside staff to anyone who needs a new car! More

I am always dreading buying a car and this time was the best experience ever. When I entered the dealership it was very busy but Chris came up to me with a big smile and welcomed me . He was just finishin best experience ever. When I entered the dealership it was very busy but Chris came up to me with a big smile and welcomed me . He was just finishing up selling another customer and they were very happy too. The husband and wife said I would be very happy working with Chris. Chris was not pushy and took the time to go over the two vehicles I was considering. When I decided on the Accord, the part I dread most was going over numbers. He came out with a sheet going over lease and purchase payments. He explained the benefits of both purchasing and leasing. I was totally impressed with the presentation.i am now the proud owner of a new Accord at a payment much lower than I thought. They now have a customer that will be back. I highly recommend Sunnyside Honda! More

Service department is horrible and doesn't care about their customers. For the second time in a row, we brought a vehicle in for repair that wasn't completed when promised. A one day repair turned into their customers. For the second time in a row, we brought a vehicle in for repair that wasn't completed when promised. A one day repair turned into a second day so they could order parts, became a third day when they allegedly got the wrong parts, became a fourth day when the parts didn't arrive. During this whole process, they never called to tell us about the delay, we had to call and ask if the vehicle was done. Several times our calls were transferred to voice mail without a live person to answer the simple question if the car was complete or not. Last time this happened we rated their service lousy when Honda called. Immediatly, they called our house and harrassed us about complaining to Honda. This time we tried to talk to a manager, but both the service manager and general manager decided to take the day off. I hope I'm home when Honda calls this time... More

Cash purchase after seeing Fit online and agreeing to the price. Made appointment to stop in and pick up the car. Overall wait was just under FOUR HOURS!!! Sales team was disorganized, internet department wa price. Made appointment to stop in and pick up the car. Overall wait was just under FOUR HOURS!!! Sales team was disorganized, internet department was disorganized, and finance department made me feel like garbage for not buying an extended service contract!! Would NEVER recommend this dealership after the runaround I received. Left sitting for over an hour at a time with no explanation as to why we had to wait so long!! I guess cash sales are last on the list. Second car I have bought at this dealership and it will be the last!! More

I went to Sunnyside Honda at Middleburg Heights with an intention to purchased a used 2010 Honda CR-V and trade-in my 2005 Mazda SP23. I booked appointment for Saturday and they called me at least 5 times intention to purchased a used 2010 Honda CR-V and trade-in my 2005 Mazda SP23. I booked appointment for Saturday and they called me at least 5 times throughout the week to remind me (very irritating) to meet John from internet sales team. I was excited with the way they called me 5 times before I actually go there with the hope that they won't be too aggressive in sales but I was completely wrong. Do not trust them and their website when they say that their staff is not aggressive, their staff seems to be a commission based aggressive staff especially Marla with whom I had a very bad experience. The first question she asked me was "Are you going to purchase a car today?". I said "May be, my intentions are to purchase the car if I like one and if it comes under my budget?", the next question she asked me was "Are you are U.S Citizen or Green Card Holder?". I am a temporary resident on work permit so I told her that. As soon as she realized that I am not a U.S Citizen or GC her tone changed and she made a silly assumption that I may not be capable of getting a loan from Honda (what a crap?). I told her that I already have a loan from Toyota and I don't think there should be any trouble in getting a low APR loan because I have excellent credit history currently. Later she started taunting me that "Today is Saturday and we have no time...", she repeated this at least 3 times. I got upset and told her "Not to keep repeating that and treat me as any other customer by showing me some good choices, instead of repeating the Saturday slogan, she could save that time in talking more positively..right?". Honestly I wanted to purchase the car that day to gift it to my wife on her birthday but she was so aggressive that she just showed me ONE car, that's it and that too was not good. I got very disappointed, when I came back from the test drive she was already with another customer (ideally the sales representative is supposed to be with you for the test drive, right? But she let me test drive alone and got into another customer). When I came back from test-drive she was with another customer and she signaled me to wait (standing, no chairs). I waited for almost 10 minutes and she didn't even look at me and then the other guy named John came so see what's happening. He asked me to sit there and asked me if I am purchasing this car or not (forcing again). Later I decided to walk-away as they were asking for huge money (compared to KBB CPO rates) for that crappy car and when I started to walk John told me "We don't want to sell the car to you?", that was truly racist apart from huge racist behavior from Marla. I REQUEST EVERYONE READING THIS COMMENT TO BE CAREFUL BEFORE YOU DECIDE TO VISIT SUNNYSIDE HONDA OF MIDDLEBURG HEIGHTS, ESPECIALLY THEIR INTERNET SALES DEPARTMENT, IF YOU ARE AN INDIAN/ASIAN OR NON-AMERICAN, YOU MAY HAVE A BAD EXPERIENCE LIKE ME, THEIR TEAM IS VERY AGGRESSIVE, YOU WILL FEEL THAT STRESS WHEN THEY START TO FORCE YOU TO PURCHASE THE CAR WITHOUT SHOWING AND SPENDING TIME IN SHOWING SOME GOOD CARS. I AM SURE THERE ARE OTHER BETTER DEALERS. ALL THE BEST. More

Brought my 2007 Honda Odyssey to Sunnyside Honda for service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage. A valet parking attendant got inside & started backing up. As he was ne service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage. A valet parking attendant got inside & started backing up. As he was nearing the overhead garage door in the back, the latter started going down rapidly. My Service Adviser, Ralph Harding, screamed: "Go forward!!! Go forward!!!" The valet parking attendant switched the gear & took the vehicle forward barely avoiding the overhead garage door by a foot. Then, he took my vehicle to the Service Area. About 10 minutes later, my Service Adviser, Ralph Harding, came to me with a prior damage sheet with several tick marks on it. "Ok," he said, "here we have some minor scratches & here - a very minor dent on the Front Bumper." "How minor," asked I. "Oh, very minor," the Service Adviser responded. About 2 (two) hours later, the vehicle was ready. I paid them for service & walked out of the Service Garage. My vehicle was parked next to it. I looked at the Front Bumper & discovered a HUGE dent on the right-hand side thereof. I got back to the Service Adviser & pointed out the damage caused to my vehicle during service. The Service Adviser denied everything. Said the damage was there when I brought the vehicle to them. Immediately, I called both GEICO & the police. A Middleburg Heights police officer arrived & examined the vehicle. Since Sunnyside Honda did not have any security cameras inside & the ones outside, according to him, were all fake there was no way of proving what happened & whose fault it was. An Assistant Service Manager came to me with a very old prior damage sheet from the year 2012 & showed me a tick mark on it saying there was a dent on my front bumper about a year ago, which was a lie. GEICO took detailed pictures of my vehicle 2 (two) weeks prior to this incident & their picture PROVE that there was NO dent on my Front Bumper whatsoever. Besides, the new tick mark was made BY A DIFFERENT HAND & with a DIFFERENT PEN. They DOCTORED it. I took my vehicle to a GEICO adjuster the following day & the damage was repaired. I ended up paying my $500.00 deductible. Now the GEICO Recovery Department is going after these DISHONEST people, in an attempt of recover compensation for the damage they caused. FROM NOW ON, I WILL STAY AWAY FROM SUNNYSIDE HONDA!!! More

If there's a problem with anything at this dealership, you're probably talking to a "new guy". See Steve. He talks sense, can make a decision and will certainly treat a customer fairly. xxxxxxto Sunnysid you're probably talking to a "new guy". See Steve. He talks sense, can make a decision and will certainly treat a customer fairly. xxxxxxto Sunnyside for this guy! More