So this is going to be long but I want to be as thorough
as possible because this place is terrible and they are a bunch of liars and I will be leaving a review on every site I can find as well as writing t
as possible because this place is terrible and they are a bunch of liars and I will be leaving a review on every site I can find as well as writing to corporate.
So I took my car in a few weeks ago. I told the lady that there was a squeaking sound was coming from the DRIVER SIDE. I also told her I was pretty sure it was a tire problem. So I stay there ALL DAY from 10 to 3. About 12, the lady comes out and tells me that have found the problem. It will take a couple hours to fix. Common problem with the car and so on. I go on their word. They are the experts.
Now, I am waiting patiently. I'm a walk-in so I know they are first come first serve. But then I see them drive my car and park it, so I assume it is time to go. After going to inquire if I can leave yet the original lady who helped me takes another THIRTY MIN to come back, saying she had to wait for her manager to get off lunch and so on. Her manager is the one that test drove my car. So okay cool. She tells me the car is good. No more squeaking from the driver's side but the manager did hear a vibration at 40 mph. Okay, fine, that can wait but is the original problem fixed. I am assured it is and everything should be good. I FINALLY get to leave and no sooner than I pull off the lot, I hear squeaking from the driver's side, audible outside the vehicle, which it was not before. It's darn near 4 o'clock. I'm ready to go, but of course I drive back to the lot. I am pissed. At this point I find out:
ALL THE WORK THEY DID WAS ON THE PASSENGER SIDE.
So I have 2 questions at this point:
How in the world did you do work on the wrong side of the car?
How did your manager test drive the car and get to 40 miles without hearing the squeak when I barely got to 30? And THERE IS NO SOUND AT 40mph, only the SQUEAKING that I originally came in for, which is louder than ever.
So the manager puts the car on a jack. Identifies the problem in about 5 minutes (I am trying to figure out what the mechanics did from 10-3). Anyway, he tells me to come back in the morning. At this point, I am asking for retribution because I just spent ALOT of money on a problem that probably could have waited because there was NEVER any sound from the passenger side. The manger checked the notes and SAW that the original complaint was the Driver's side. I don't care what kind of machine diagnostics you ran. A mechanic should have checked the side the SOUND WAS COMING FROM. Like actually look at the tire and check.
So, the car is taken back up to the lot two more times because they have to order a part. Of course, at this point, I am asking for retribution because I am going to have to spend money on a problem that STILL EXISTS because these people are not doing what needs to be done. They tell me it's a boot. It's a caliber. Then FINALLY, they get to the right diagnostic. AND THEN expect me to pay more money to fix the problem after I was promised they would make up for their original mistake. And around holiday season, to say the least, you all just robbed me of money I barely have to spend in the first place. And turns out the ACTUAL problem is something that cannot wait and would be dangerous to drive long term whereas the problem you all did fix could have waited. But the manager's boss came out and explained they were not making good on their promise, and I refused to give them any more money.
So I WENT to a reasonable mechanic with YOUR diagnostic and got the problem fixed in 4 hours. And guess what, NO MORE SQUEAKING. AND one mechanic did the job, as compared to the who knows how many know it alls who actually know nothing but how to take advantage of people at this place!
I WILL NEVER go back to this place. I WILL NEVER recommend this place. My car is my only form of transportation. I work long and hard hours for every penny I have, and for you all to just take and lie and just plain cheat a person is disappointing. This place cares nothing about the everyday person, and I recommend avoiding them.
And did I mention they tried to reprint the paperwork to make it look like I did not say the original sound was from the Driver's side?