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Honda Stratham

Stratham, NH

4.9
3,182 Reviews
Honda Stratham is an employee-owned dealership that is a part of International Cars, Ltd., a family of six New England area auto dealerships. We are dedicated to helping customers make the right decision when buying or servicing their Honda, evaluating each individual's needs on a case-by-case basis. Our long record of customer satisfaction and trusted prices make us the perfect place to find your next vehicle. Shop online at HondaStratham.com.
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34 Portsmouth Ave

Stratham, NH

03885

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Showing 3,182 reviews

September 27, 2018

Excellent The experience was great from start to finish. I was a little gun shy having had a recent poor experience with another Honda Dealer. My emails with More

by APARSONS313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Neale, Christina Kallelis, Eric Swindell, Raymond Jurewicz
Sep 28, 2018 -

Honda Stratham responded

Thanks, APARSONS313! We're glad we were able to provide a positive buying experience for you. We wish you the best with your new Honda, and we look forward to serving you in the future. Thanks for choosing Honda Barn!

September 25, 2018

Great Service Every Time I only trust the Honda Barn for our Hondas. Over 250K miles on our 2006 Pilot and over 110K on our 2012 Pilot...all do to their diligence. Thank you More

by AJM
Recommend Dealer
Yes
Employees Worked With
Dan
Sep 26, 2018 -

Honda Stratham responded

Thanks for this great review, AJM! It's a pleasure helping you keep your two Pilots running smoothly. Our loyal customers have learned over the years that if they take care of their Hondas, their Hondas almost always take care of them. Thanks for choosing Honda Barn. We look forward to serving you in the future!

September 25, 2018

Happy with The HondaBarn! The HondaBarn gave me the best deal I could find on my new Pilot and treated me great throughout the process, as always. This is the 4th vehicle I’ve More

by MICHAELKRINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Neale, Eric Swindell, Raymond Jurewicz
Sep 25, 2018 -

Honda Stratham responded

Michael, THANK YOU!! A review doesn't get any better than that. I am extremely proud of the people that work here and dedicate themselves each and every day to making Honda Barn peoples number one choice. Should you ever need assistance or information, please feel free to contact me directly at the store, Wishing you many happy and safe miles in your new Pilot. Linda Murphy General Manager

September 25, 2018

This is why you dont go to a dealership Check in and booking were great and helpful but why I just paid almost $300 to have a battery changed when I could of done it for 1/2 the cost is a pa More

by scott.earwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAVID APRIL
Sep 25, 2018 -

Honda Stratham responded

Scott Earwood, Ouch! Yes you did pay $289 for work/parts to your vehicle. I am reminded of the expression my grandmother always used... The devils in the details. Yes you did purchase a battery for $133..90 and were charged $25.00 for removal /disposal/installation. Your battery cost you $158.90. A pretty fair deal. Had you simply requested us to install a battery, that is what you would have paid. However, as you knew coming in, it wasn't that easy or I guess you would have done it yourself. Your complaint was more involved . You asked us to diagnosis the electrical system warning light that had come on in your vehicle. We must run diagnostics on your vehicle to determine the root problem. That takes time. Originally we traced it to the battery sensor, which we replaced and btw, you were not charged for that. Once that was completed, diagnostics were rerun and then traced it to the battery. The battery was replaced. Further diagnostics were run to verify the problem was fully remedied. We also performed a complimentary multi point inspection. I understand you manage peoples investments for a living. Well its quite similar. I invest in the training, the tools and the right people to keep your vehicle running at its best. I can't imagine you would manage my money for me and then not expect to be paid. My technicians work very hard when they come to work, they deserve to be compensated for their time. We charged you an additional $125 to run electrical diagnostics on your car. One hour diagnostics for an electrical issue is more than reasonable. I stand behind the services, the quality of the service and parts as well as the fairness of what we charged. Sad to say, had you replaced your own battery, your "never go to a dealer" pride would have had to be swallowed as that was not the sole remedy. I am sorry you do not see the value in our "dealer" services. We take pride in our work and believe we deliver genuine value. If you would like to discuss this further, please feel free to contact me directly at 603.772.7300. Linda Murphy General Manager

September 25, 2018

Quick, Clean & Easy All went well with service, polite respectful folks, that make you feel at home...Simply the best you can ask for. The only way to make it better is i More

by PCOLLINSJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Delay, Harry Cummings
Sep 26, 2018 -

Honda Stratham responded

Thanks for the vote of confidence, PJCOLLINSJR! Free is always good, but unfortunately we wouldn't last long that way. We do the next best thing! We keep our prices reasonable, and our work thorough. Thanks for choosing Honda Barn. It's our pleasure to serve you!

September 24, 2018

Great Service The service team at Honda Barn continues to be great. They always give me a number of informed options when available and help stead me in the right d More

by RELRAYESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Paige
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Delay, Harry Cummings
Sep 25, 2018 -

Honda Stratham responded

Thanks for this great review, RELRAYESS! We do our best to keep our customers well informed concerning their vehicles, so that they can make the decisions that are best for them. Thank you for choosing Honda Barn. It's our pleasure to serve you!

September 24, 2018

Used Pilot Purchase Bought a 2016 used Honda pilot this past weekend. David April was our salesman. He was nice and honest did not have a ton of extra chit chat fluff tha More

by ALEXLMILLER6200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Swindell, DAVID APRIL
Sep 25, 2018 -

Honda Stratham responded

Thanks for this positive review Alex, and for indicating that you would recommend David and our dealership to your friends and family. We wish you the best with your new Pilot. Please don't hesitate to call or drop in if any questions arise. Thanks for choosing Honda Barn. It's our pleasure to serve you!

September 22, 2018

Car brought in by tow truck on a Saturday This was my first visit to Honda Barn in Stratham, NH. I was the closest dealership to me when my car would not start. I was greeted and helped by La More

by LMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura in service
Sep 24, 2018 -

Honda Stratham responded

Thanks for this positive review, LMM! It was our pleasure to get you back on the road by diagnosing the problem with your vehicle and completing the repair quickly. If you'd like to give our Service Department a call and point out that the exterior wash was not performed I think we can remedy that situation for you. Thanks for choosing Honda Barn!

September 20, 2018

Honest reliable and very professional Went in for a brake inspection knowing where things stood on my maintenance records. They were honest, fair, and professional. Offered up shuttle serv More

by traceytuttle31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Paige
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheila Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Honda Stratham responded

Thanks for this very nice review, Tracey! We're glad we were able to make it convenient for you to get your brakes serviced, and we look forward to helping you care for your Honda in the future. Thank you for choosing Honda Barn. It's our pleasure to serve you!

September 19, 2018

Confusing and botched service I called to schedule a 105,000 mile service after looking at the Honda flyer. I wanted an oil change and any other maintenance that was due. I have a More

by Chris
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Donnie Paige
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Parent
Sep 19, 2018 -

Honda Stratham responded

Chris WOW! I am very very sorry. I hope there is at least an explanation, but certainly there can be no excuse. I at least hope they offered you a free loaner car? I have no idea what happened or how to trace this back. I would love the opportunity to make this right with you, even though I can't change the chain of events. Please call me at 603.772.7300 and let's discuss your situation, I assure you I will do everything in my power to make this right. Again, my apologies. Linda Murphy

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