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Honda Van Nuys
Van Nuys, CA
2,480 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,480 reviews
Verified Customer
October 14, 2026
Easy to schedule - great communication - fast service Tony is a great service manager, easy to work with and great communication about what maintenance needs to be done and the status of your repair Tony is a great service manager, easy to work with and great communication about what maintenance needs to be done and the status of your repair More
by erock_777
Employees Worked With
Tony
October 14, 2026
Worst Dealership service - ever. I dropped the car to have the transmission checked out - Omar called me a few hours later and said there was a screw in the transmission that was loo I dropped the car to have the transmission checked out - Omar called me a few hours later and said there was a screw in the transmission that was loose, all of the transmission fluid sprayed out underneath the car - he also sent me a video. He said the technician Rolando filled it with fluid,and tightened the screw, test drove it, and it was running fine. I went back to Honda, got the car,and paid the $300- but the car didn't even make it to my house! it was having the same issue as when I brought it in, but worse. When I returned less than an hour later - he became argumentative, used inflammatory language, insinuating that I didn't want to pay the technician - even though I had already paid the $300. I had to ask him to stop implying that the issue was about money, and redirect his focus to the technician that released the car to be driven unsafely. He again used inflammatory language saying his technician didn't lie, that it was test driven and was running fine. He refused to accept the key or the car- he offered to charge even more money to do a transmission flush which I declined. I spoke to the manager the next day- Les Akers- he acknowledged the bad service, offered a refund which I didn't accept- and he allowed me to leave the car there with the key until I was able to arrange for transport by tow truck. That process also went through Omar- but he refused to release the car to the tow driver !!- even though I had texted him and advised him of its pick up 2 hours prior to the tow truck arriving. Over all - his behavior was targeted, inappropriate, biased, influenced and defensive. He exhibited a lack of character, integrity, and professionalism. It's not about the money - it's about integrity of the service work and professional character. More
by JustBbetter
Employees Worked With
Omar Cabrera
October 12, 2026
It's always easy and convenient. Most of the time I'm finished earlier than expected and get constant updates on how my car is doing. There is never any pressure to do any unnecessar Most of the time I'm finished earlier than expected and get constant updates on how my car is doing. There is never any pressure to do any unnecessary repairs and everything is clearly explained. Also the donuts! LOL More
by jamg320
