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Honda Van Nuys

Van Nuys, CA

Overview
Reviews
Vehicles
4.8
714 Reviews
Call Dealership (818) 578-0773

6001 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 714 reviews

April 10, 2024

Sylvia Was rude and made me feel as I was bothering her when I asked her questions about ETA on service on my car. I miss Tony Castro, he is nice! Maybe Sylvia was tired and needed to be caffeinated More

by salgadolily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sylvia illman
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Apr 12, 2024 -

Honda Van Nuys responded

Hi Lily, thank you for sharing your feedback. We're sorry to hear about your experience and apologize for any inconvenience caused. We will address this issue internally to ensure better service moving forward. We appreciate your patience and hope to have the opportunity to serve you better in the future.

April 09, 2024

We have been with this dealer as Miller, Keyes and now Honda Van Nuys since 2020 for new cars and service. Miguel Cuenca has been our service contact -- he is the best and most considerate service advisor More

by jeremyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cuenca
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Apr 10, 2024 -

Honda Van Nuys responded

Jeremy, thank you for your continued loyalty to our dealership through the years. We are delighted to hear that Miguel has provided you with exceptional service. We truly appreciate your kind words and look forward to serving you again in the future.

April 05, 2024

Excellent service! So impressed that a Lyft was called and paid for by Honda to take me home after dropping off my vehicle AND also to pick me up when my vehicle was re More

by lynmiralles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Cabrera
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Apr 05, 2024 -

lynmiralles responded

Honda Van Nuys Apr 4, 2024 lynmiralles Excellent service! So impressed that a Lyft was called and paid for by Honda to take me home after dropping off my vehicle AND also to pick me up when my vehicle was ready! That was so important to me! Thank you! I also appreciated the car wash and bottle of water left in the car!

April 02, 2024

This was an outstading service in terms of support, quality, and overall facilities. The staff were exceptional in all respects. More

by wjkaiser.relay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall their name
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Apr 03, 2024 -

Honda Van Nuys responded

Hi, thank you so much for the wonderful feedback! We are thrilled to hear that you had such a positive experience with our service. We always strive to provide exceptional support and quality, and we are glad to hear that reflected in your visit. Thank you for choosing us!

April 01, 2024

Jen was very good at her job. Kept me informed about all the work doing on my car. More

by spcse202576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
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Apr 02, 2024 -

Honda Van Nuys responded

Hi, thank you for sharing your positive experience with Jen! We're thrilled to hear that she kept you well-informed throughout the process. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your feedback!

March 31, 2024

Great new facility. Very nice and clean and close to my home. Will come back again for service More

by jnachenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvia
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Apr 01, 2024 -

Honda Van Nuys responded

Hi, thank you so much for the positive feedback! We're thrilled to hear that you had a great experience at our new facility. We look forward to welcoming you back for service in the future. Thank you for choosing Honda Van Nuys!

March 30, 2024

Sylvia was excellent. Very friendly, took care of everything and coordinated, very efficiently drop and pick up More

by vdonato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvia Illman
Report | Print
Apr 01, 2024 -

Honda Van Nuys responded

Hi, thank you for taking the time to leave such a positive review about Sylvia! We are thrilled to hear that our team provided excellent service and made your experience efficient and enjoyable. We appreciate your feedback and look forward to seeing you again in the future.

March 27, 2024

Miles is the BEST! !! He made returning my lease & getting a new one so quick and easy. He was so cognizant of my time as there were others in the financial dept. before More

by TinaG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miles Blake
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Mar 29, 2024 -

Honda Van Nuys responded

Tina, thank you so much for sharing your positive experience with Miles! We're thrilled to hear that he provided you with exceptional service and made the process smooth and enjoyable. We appreciate your feedback and look forward to seeing you again in the future. Thank you for choosing Honda Van Nuys!

March 22, 2024

Bravo to Tony Castro, who provided great customer service, with open and honest communication! This dealer is a pleasure to do business with, and I LOVE the new location! More

by mizm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Castro
Report | Print
Mar 25, 2024 -

Honda Van Nuys responded

Hi Miz, thank you so much for the 5-star review! We're thrilled to hear that Tony Castro provided you with excellent customer service and that you're enjoying our new location. We appreciate your business and look forward to serving you again in the future.

March 22, 2024

The last few times before this I didn’t have the greatest experience. Gave it a try one more time. Was very happy with Omar. Will most likely go back again. More

by Lusine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Mar 25, 2024 -

Honda Van Nuys responded

Hi Lusine, thank you for giving us another chance and for sharing your positive experience with Omar! We're thrilled to hear that you were happy with the service. We appreciate your feedback and look forward to welcoming you back again in the future.

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