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Honda Van Nuys

Van Nuys, CA

4.8
757 Reviews
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6001 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 757 reviews

March 27, 2024

Miles is the BEST! !! He made returning my lease & getting a new one so quick and easy. He was so cognizant of my time as there were others in the financial dept. before More

by TinaG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miles Blake
Mar 29, 2024 -

Honda Van Nuys responded

Tina, thank you so much for sharing your positive experience with Miles! We're thrilled to hear that he provided you with exceptional service and made the process smooth and enjoyable. We appreciate your feedback and look forward to seeing you again in the future. Thank you for choosing Honda Van Nuys!

March 22, 2024

Bravo to Tony Castro, who provided great customer service, with open and honest communication! This dealer is a pleasure to do business with, and I LOVE the new location! More

by mizm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Castro
Mar 25, 2024 -

Honda Van Nuys responded

Hi Miz, thank you so much for the 5-star review! We're thrilled to hear that Tony Castro provided you with excellent customer service and that you're enjoying our new location. We appreciate your business and look forward to serving you again in the future.

March 22, 2024

The last few times before this I didn’t have the greatest experience. Gave it a try one more time. Was very happy with Omar. Will most likely go back again. More

by Lusine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Mar 25, 2024 -

Honda Van Nuys responded

Hi Lusine, thank you for giving us another chance and for sharing your positive experience with Omar! We're thrilled to hear that you were happy with the service. We appreciate your feedback and look forward to welcoming you back again in the future.

March 22, 2024

I had a totally rewarding and very favorable experience with my recent visit to Honda Van Nuys. My friendly service advisor, Jeremiah Carpenter, explained in detail the steps that would be taken to diagno More

by edwardsilverman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremah Carpenter
Mar 25, 2024 -

Honda Van Nuys responded

Thank you for sharing your positive experience with us, Edward. We're glad to hear that Jeremiah provided you with exceptional service and made sure all your questions were answered. We look forward to welcoming you back to Honda Van Nuys for any future service needs.

March 21, 2024

The service is excellent, my service advisor is one of the best kind and understanding. More

by Jimenezcp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel, Cuenca
Mar 22, 2024 -

Honda Van Nuys responded

Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you found our service to be excellent and that your service advisor was kind and understanding. We truly appreciate your feedback and look forward to serving you again in the future.

March 21, 2024

This dealership never takes advantage. They're honest about the service needed at that moment and what can wait until my next visit. This is so helpful in preparing for potential costs in More

by dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvia
Mar 22, 2024 -

Honda Van Nuys responded

Hi Dale, thank you for taking the time to share your experience with us! We are happy to hear that you found our service to be honest and helpful. We will be sure to pass along your kind words to Sylvia and we look forward to welcoming you back soon!

March 20, 2024

Brought my car in for a recall fix. Appointment easy to make, service rep friendly, repairs done on time. Very happy with the service provided. More

by Davidlittlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Carpenter
Mar 21, 2024 -

Honda Van Nuys responded

David, thank you for sharing your positive experience with us! We're thrilled to hear that your recall fix went smoothly and that you were pleased with our service. We appreciate your business and hope to see you again in the future.

March 19, 2024

Prompt, professional service. My service coordinator Tony Castro was pleasant, knowledgeable and kept me in the loop throughout the appointment. Thanks again! More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Castro
Mar 20, 2024 -

Honda Van Nuys responded

Hi Josh, thank you for sharing your experience with us! We are thrilled to hear that Tony provided you with prompt and professional service. We strive to keep our customers informed every step of the way. We appreciate your kind words and look forward to seeing you again!

March 18, 2024

Good service but the trim next to the hood is loose and damaged. I am taking it back in to have them fix it. More

by Unhappy unt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service consultant
Mar 19, 2024 -

Honda Van Nuys responded

Hi, thank you for sharing your feedback with us. We apologize for the inconvenience caused by the damaged trim on your car. Please rest assured that our team will work diligently to address this issue. At a time that works best, please get in touch with our GM, Brian Sobel, at bsobel@hondavannuys.com. Thank you.

Mar 19, 2024 -

Unhappy unt responded

UPDATE:The part has been ordered and an appointment set to fix the broken trim. I appreciate the efforts of both Tony in the service department, and Len, the service manager, to help me fix the broken piece on my car.

March 17, 2024

Service was completed in one day and I was able to have additional services performed to maintain the upkeep of our car More

by jkweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 19, 2024 -

Honda Van Nuys responded

Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you were satisfied with the quick service and additional maintenance options for your car. We appreciate your feedback and hope to continue providing excellent service for you in the future.

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