Honda Van Nuys

Trustworthy I have been taking my CRV here for service for the past four years. They are always courteous and The service for my car is always timely. I have been taking my CRV here for service for the past four years. They are always courteous and The service for my car is always timely. More

Disconcerting First I called for appointment and asked that I be told if van could be fixed within the one week I could leave it at the dealer. The person on the ph First I called for appointment and asked that I be told if van could be fixed within the one week I could leave it at the dealer. The person on the phone kept telling me I had to bring it in first. I explained I did not want to make an unnecessary trip if the CD player could not be replaced in one week. She ultimately simply hung up on me. So I made the appointment on line. When I went to dealer I was assured it would be ready in one week. When I then checked the day before picking it up, I was told they did NOT have the new CD player and it would NOT be ready. When I said I would pick it up anyway and forget the CD player, I got a message within 5 minutes that they had suddenly found the CD player and it would be ready. I was told their Fed X had just arrived although earlier I was told they had received their Fed X for the day and there was no CD player. Why they used 5 day Fed X rather than 2 day, was never explained. Jonelle was efficient and seems good at the details of her job but her customer relations skills are not very good. She is cold and officious, but as I said, seem competent at the other essentials of her job. In general, the service facility seems well run and my previous experiences have been good, but this one was quite problematical and the initial telephone service was dreadful. More

Painless experience First Honda and first service. It was a good experience and time flew. Waiting area was clean and I was in/out in no time. First Honda and first service. It was a good experience and time flew. Waiting area was clean and I was in/out in no time. More

Excellent service overall! Miguel Cuenca is a pro and the lyft ride was very convenient. Got an explanation about importance of tire rotation to extend their l service overall! Miguel Cuenca is a pro and the lyft ride was very convenient. Got an explanation about importance of tire rotation to extend their life and drive quality More

Awesome! We had a great experience! Professional staff, kind, and courteous. The staff was responsive and welcoming. Victor was wonderful with us. He was profe We had a great experience! Professional staff, kind, and courteous. The staff was responsive and welcoming. Victor was wonderful with us. He was professional and worked to get us the best offer he could. Thank you! More

Sliding door and brake repair Mark was very attentive and kept me informed. A key part was not in stock, and unfortunately took a day to arrive which delayed the completion of the Mark was very attentive and kept me informed. A key part was not in stock, and unfortunately took a day to arrive which delayed the completion of the service. Once the part arrived, the work was completed promptly. The locking lug nut key was stuck in my glove compartment, but they were able to remove the wheels after some effort. Final price was kept within the quote. Great job. More

Always a timely and quality experience Keyes Honda is well stocked with trained and experienced staff. The premises are clean, the staff polite and they always perform a first rate job. Keyes Honda is well stocked with trained and experienced staff. The premises are clean, the staff polite and they always perform a first rate job. Happy to rate Keys Honda with a 5 star rating. More

Great service There is another Honda Service center five minutes from my office. It would be easier & more convenient to drop my car off there when it needs service There is another Honda Service center five minutes from my office. It would be easier & more convenient to drop my car off there when it needs service; I go to Keyes Honda because the service is superior. More

Very satisfied. This was the third time that I brought my car in for maintenance. I didn't make an appointment, so I knew that I will be there for a while. (Which too This was the third time that I brought my car in for maintenance. I didn't make an appointment, so I knew that I will be there for a while. (Which took about 3 hours) Even though they offer you a ride home and back by Lyft, I choose to stay. They kept me informed on how things were going throughout the day and there was plenty of fruit, hot and cold drinks, and pastries to eat while I was waiting. It is never any fun bringing your car into a mechanic, but it made waiting a little easier by offering food, TV and keeping me informed. I would recommend bringing your car here for service. More

Great dealer Once I got to the dealer, I got greeted by Mark, he made my experience very easy and it was a fast process. He was very friendly and He also let me kn Once I got to the dealer, I got greeted by Mark, he made my experience very easy and it was a fast process. He was very friendly and He also let me know the exact time my car will be ready and kept in touch. I’ll definitely be coming back to this dealer, to purchase a new car and for services. Thank you Keyes Honda and Mark for making this experience wonderful. More