Honda Van Nuys

Service I’m very happy with their service especially with Miguel Cuenca. He always gives me a great service that’s why I always bring my car to this dealer. E I’m very happy with their service especially with Miguel Cuenca. He always gives me a great service that’s why I always bring my car to this dealer. Explained to me what needs to be done with my car. Very pleasant. More

Emergency Came in late afternoon with a dead battery. They changed it and did an oil change, all within an hour and a half. They were professional, courteous, a Came in late afternoon with a dead battery. They changed it and did an oil change, all within an hour and a half. They were professional, courteous, and straightforward. Next day I went to a local inspection station for a smog check and failed. Went back to Keyes, where they explained why and how to remedy the problem. Again, they came to to my rescue. Thank you all. More

Oil change It’s quick Ivan is friendly and professional and my car always feels like new. I like how they give my car a complimentary wash and they inspect it fo It’s quick Ivan is friendly and professional and my car always feels like new. I like how they give my car a complimentary wash and they inspect it for other possible issues. Thank you Honda service More

Regular maintenance The ability to schedule an appointment online is a big feature, the waiting lounge is very convenient, and the waiting time is very reasonable. Mark w The ability to schedule an appointment online is a big feature, the waiting lounge is very convenient, and the waiting time is very reasonable. Mark was great, he Explained to me all what I need to know and he was very courteous. More

Good Service Department I have taken my car to this dealership for repair since I bought the car in 2003. My Honda Pilot has been a real workhorse and Keyes Honda keeps it ru I have taken my car to this dealership for repair since I bought the car in 2003. My Honda Pilot has been a real workhorse and Keyes Honda keeps it running like the first day I drove it brand new off the lot. It isn't always inexpensive to have it repaired at a dealership, but I always know I get genuine Honda Parts and the mechanics working on my car are the most knowledgeable about my car. More

honset & excellent service I have been taking my Civic here for 5 yrs now, they are honest, and giving me excellent service. Every time I check in to Miguel, he always giving m I have been taking my Civic here for 5 yrs now, they are honest, and giving me excellent service. Every time I check in to Miguel, he always giving me the best service! I really highly recommend this place and him to anyone. More

Car Maintenance Mark was wonderful to work with very professional. My car got serviced and he recommended additional items my car needed. Great customer service! Wi Mark was wonderful to work with very professional. My car got serviced and he recommended additional items my car needed. Great customer service! Will continue to take my car to Keyes :) More

Service on my car due to Recall Keyes Honda Service Center personnel very polite, competent, efficient. Waiting room clean with nice amenities such as coffee, cookies, fruit making a Keyes Honda Service Center personnel very polite, competent, efficient. Waiting room clean with nice amenities such as coffee, cookies, fruit making any wait time pleasant. More

Trustworthy I have been taking my CRV here for service for the past four years. They are always courteous and The service for my car is always timely. I have been taking my CRV here for service for the past four years. They are always courteous and The service for my car is always timely. More

Disconcerting First I called for appointment and asked that I be told if van could be fixed within the one week I could leave it at the dealer. The person on the ph First I called for appointment and asked that I be told if van could be fixed within the one week I could leave it at the dealer. The person on the phone kept telling me I had to bring it in first. I explained I did not want to make an unnecessary trip if the CD player could not be replaced in one week. She ultimately simply hung up on me. So I made the appointment on line. When I went to dealer I was assured it would be ready in one week. When I then checked the day before picking it up, I was told they did NOT have the new CD player and it would NOT be ready. When I said I would pick it up anyway and forget the CD player, I got a message within 5 minutes that they had suddenly found the CD player and it would be ready. I was told their Fed X had just arrived although earlier I was told they had received their Fed X for the day and there was no CD player. Why they used 5 day Fed X rather than 2 day, was never explained. Jonelle was efficient and seems good at the details of her job but her customer relations skills are not very good. She is cold and officious, but as I said, seem competent at the other essentials of her job. In general, the service facility seems well run and my previous experiences have been good, but this one was quite problematical and the initial telephone service was dreadful. More