Honda Van Nuys

Got charged $160 for 15 min work time So I went to Honda Keys and I wanted to get my seat buckle get fixed, because I have srs error for it. As I was told its under lifetime warranty. It w So I went to Honda Keys and I wanted to get my seat buckle get fixed, because I have srs error for it. As I was told its under lifetime warranty. It was true and they fixed it for free. The only reason I'm giving 4 stats is, because I had small issue with one of employees about pricing, but their menage helped me solve that issue and they did fix my buckle. More

Very happy Had service performed twice at this service location. They're always pleasant and don't keep me waiting longer than the estimated time given for rep Had service performed twice at this service location. They're always pleasant and don't keep me waiting longer than the estimated time given for repairs. I will continue to go here for all service needed on my car. Very pleased. More

SHABBY CUSTOMER SERVICE The car I brought in for service is my third Accord. For years I had my Hondas serviced here, when it was Miller Honda and John Minor was my super-st The car I brought in for service is my third Accord. For years I had my Hondas serviced here, when it was Miller Honda and John Minor was my super-star advisor. So sad that he left but I understand why now. Things changed when Keys took over and it clearly wasn't for the better. I arrived on time for my 10:00 a.m. appointment for a recall inspection, which should have taken 30 minutes; however, the service advisor (Jonelle) said she needed the car for 2 hours. I said I would wait. At 11:55 a.m. I found Jonelle and she said she would check on the car. She came back to me and said, "they now need to run a 35-minutes computer program to make sure it's okay." What could I do? I had to wait. HERE IS THE PROBLEM: ACCORDING TO THE SERVICE RECORDS, THE MECHANIC DIDN'T RECEIVE MY CAR UNTIL 12:00 P.M. JONELLE MADE IT SEEM LIKE THEY NEEDED AN ADDITIONAL 35 MINUTES BUT IT WAS FOR THE JOB ITSELF. IF I HADN'T CHECKED ON THE STATUS IT WOULDN'T HAVE GOTTEN DONE. SHABBY CUSTOMER SERVICE. More

Excellent As Always The Van Nuys Service center is top notch. The agents are always friendly and knowledgeable and the work is high quality. I highly recommend them. The Van Nuys Service center is top notch. The agents are always friendly and knowledgeable and the work is high quality. I highly recommend them. More

Great and knowledgeable customer service! Miguel took the time to analyze my car problems and the came up with cost effective timely solutions. He also would keep in touch with me on a regula Miguel took the time to analyze my car problems and the came up with cost effective timely solutions. He also would keep in touch with me on a regular basis updating me on repair status More

Leasing Honda Civic 2019 Greatly satisfied with Hilary Mascarenhas’s professionalism, excellent people skills, and service. He made us feel like a family. We would highly reco Greatly satisfied with Hilary Mascarenhas’s professionalism, excellent people skills, and service. He made us feel like a family. We would highly recommend this dealership to everybody to come and have the same excellent experience that we had. More

Excellent Service!!!! My Honda Accord has been serviced By Keyes exclusively. They were close to my Work which made Service very convenient for me. I always am offered a Ub My Honda Accord has been serviced By Keyes exclusively. They were close to my Work which made Service very convenient for me. I always am offered a Uber to take me to work, and it was EASY to drop off with my scheduled appointments. The Best PART, my Service Advisor Omar.....always does an amazing job. Keeps me updated about my Vehicle, and has the right combination of professionalism with a personal touch. All of the people who work in Service make me feel like I am important and a valued Client.....My Vehicle is always clean, and a fresh bottle of water waiting for me when I pick up. Nice work Omar and all of the staff in Service! Thank You More

Sloppy service Went for a scheduled oil change, thinking I would be done in 45mins to an hour (had an appointment even). Surprise! I had to wait more than 3 hours an Went for a scheduled oil change, thinking I would be done in 45mins to an hour (had an appointment even). Surprise! I had to wait more than 3 hours and after pressing them a couple of times, it was done. Their explanation? Oh, we were backed up. Heard that many times before. More

Miguel in service is just plain awesome! Miguel has been taking care of my 2003 Honda Pilot almost from the beginning and is always helpful, courteous and never stressed - even when everythin Miguel has been taking care of my 2003 Honda Pilot almost from the beginning and is always helpful, courteous and never stressed - even when everything around him is. Highly recommend Miguel !!! More

Almost perfect Keyes Hondad in Sepulveda! Great service adviser Christian. He updated me promptly, arranged my transportation & courteous. However, when I picked up my car, someone (Not Chris Great service adviser Christian. He updated me promptly, arranged my transportation & courteous. However, when I picked up my car, someone (Not Christian) pointed my car and just handed my key and left the protective plastic seat cover & dirty paper. I removed and cleaned it myself. Overall, still a great Honda Service place. More