Honda Van Nuys

Flawless repair service From my service with Miguel to the Service Director Vanessa all were top notch all the way! The follow up and length of service repair was excellent. From my service with Miguel to the Service Director Vanessa all were top notch all the way! The follow up and length of service repair was excellent. I will recommend Keyes Honda to all I speak with. Many thanks to the team at Keyes Honda for repairing my 2013 Honda Accord. More

Dishonesty and Misleading In fact I asked several times to talk with the general manager of Keyes. I haven't heard back from him or any one else. I have very bad experience wit In fact I asked several times to talk with the general manager of Keyes. I haven't heard back from him or any one else. I have very bad experience with the service department. Service consultant Norbert W. Bajder was very rude, disrespectful, dishonest and wasn't able to answer very simple question "did you use Honda recommend engine oil for my Accord which is (5w30) or 5w20 as he stated in his paper work. Finally, he referred me to his supervisor to correct the paper work only without admitting that she used the correct oil for my car. In addition, Mr. Bajder tried to mislead me when I asked him why the final cost reached $48.95 and your advertising coupon was $34.95, his respond was extra taxes. After waiting for more than 2 and half hours waiting for my oil change after the supervisor claimed that she doesn't have 5W30 and they need to order it for another place which doesn't make any sense to me when her parts department stated to me this is not true "we have 5W30". In fact I used to deal with the previous dealer Miller Honda for years without any problems. After my bad experience with Keyes my car doesn't running smother like before, furthermore and I discovered that there is oil leaks which I haven't before I take the car to the dealer to change my oil. I don't recommend this dealer for anyone and I'll consider all my options to protect my rights and to put an end to this behaviors. More

Very satisfied There is nothing but great things I can say about this service department, they are always on time, promptly, professional and friendly, I will alway There is nothing but great things I can say about this service department, they are always on time, promptly, professional and friendly, I will alway come here and I always recommend this service department More

Honda CRV service Ease in making an appointment! I decided to wait & was given an estimated time. I always request for my service advisor, Miguel Cuenca and he makes me Ease in making an appointment! I decided to wait & was given an estimated time. I always request for my service advisor, Miguel Cuenca and he makes me feel important! There’s water, coffee, fruits & cookies available while waiting More

Always the Best! I prefer to take my Honda to the dealership service center, and Keyes Honda service center is always excellent for my needs. They communicate well, I prefer to take my Honda to the dealership service center, and Keyes Honda service center is always excellent for my needs. They communicate well, are always friendly, never bully me into repairs I don't want, and their service center is consistently clean and pleasant for waiting. Their rates are reasonable and they explain the services and rates very clearly. More

They don't do they work. The service center does not complete the work they charge for. I came in for routine maintenance with tire rotation and the tires were not rotated. Th The service center does not complete the work they charge for. I came in for routine maintenance with tire rotation and the tires were not rotated. Then they gave me endless headaches trying to get it done. It makes me wonder what else they are not doing. More

Replaced ignition coils I will always recommend this Service Center. Hands down the best service advisors in this location. They know how to take care of you and most of al I will always recommend this Service Center. Hands down the best service advisors in this location. They know how to take care of you and most of all how to take care of your car. More

Airbag Replacement The Service Center on Sepulveda was fantastic. Tina at Service was nice and fast at getting me in quickly and getting me a Lift to the car center on The Service Center on Sepulveda was fantastic. Tina at Service was nice and fast at getting me in quickly and getting me a Lift to the car center on VanNuys so I could view some new models while I waited. More

Excellent service I took my 2007 Honda Pilot in for a check up and an oil change to the service department. I received nothing but quality and professional service fro I took my 2007 Honda Pilot in for a check up and an oil change to the service department. I received nothing but quality and professional service from all the staff. Omar was my service representative. It turns out that during the inspection I needed something I didn’t come in for that was dangerous to be left alone. I decided to get it fixed and he kept me updated on the status of my car throughout the day with emails and calls. I was able to pick up my car before the end of the day and I was thrilled that the car was now safe to drive again. Picking up my car was fast and easy. I received the same great service I had had in the morning. More

A class act all the way I have coming here since it was under the Miller name. Keyes Honda keeps adding features, like the simple online inspection review and approval proces I have coming here since it was under the Miller name. Keyes Honda keeps adding features, like the simple online inspection review and approval process via OwnerCare. My service advisor helped me decide what suggested added services were really needed immediately. More