Honda Van Nuys

Great service. I had a great experience getting service over at Keyes. Tina was a great help when I brought my Pilot in for service. Friendly and efficient, Tina had I had a great experience getting service over at Keyes. Tina was a great help when I brought my Pilot in for service. Friendly and efficient, Tina had a ride lined up for me to return home, and my car was finished early. The ease of getting a car serviced is a big plus. I will be back! JF Sherman Oaks More

The Best Service Omar helped me out for the second time in a row. He was just as helpful as he was the last time. Always quick, friendly and efficient. I am very happy Omar helped me out for the second time in a row. He was just as helpful as he was the last time. Always quick, friendly and efficient. I am very happy with the customer service at this location. I will definitely be coming back. More

Vibration Problems Resolved Have a 2011 CRV that had vibration problems. Went to what is now Keyes Honda to get repair under extended warranty. The mechanics determined that the Have a 2011 CRV that had vibration problems. Went to what is now Keyes Honda to get repair under extended warranty. The mechanics determined that the problem was in the transmission, but insurance company denied repair. Worked with Oscar and Allen, who worked hard to make sure the insurance company held up to the contract. End result - new transmission and the car runs like new. More

Honest & Respectful I was treated with such respect and courtesy over the phone, when I came in to drop off my car, and when I picked it up. Allen is a friendly, helpful I was treated with such respect and courtesy over the phone, when I came in to drop off my car, and when I picked it up. Allen is a friendly, helpful technician who quoted me honest prices and did not try to upsell me. I will definitely go back here! More

Excellent fast service Oscar was my service advisor and he was thorough, knowledgeable, and very respectful. I went in for a regular oil and filter change. I waited for th Oscar was my service advisor and he was thorough, knowledgeable, and very respectful. I went in for a regular oil and filter change. I waited for the car to be serviced since Oscar said it would take about 1 1/2 hours. They finished before the time indicated and checked everything else on the vehicle too. It was a pleasant and easy experience and a good price too! I will recommend Keyes Honda service to everyone. More

Great purchase experience I recently purchased a new Honda Ridgeline . Our salesperson John Taylor, was excellent, along with all the other staff we dealt with. Purchases proce I recently purchased a new Honda Ridgeline . Our salesperson John Taylor, was excellent, along with all the other staff we dealt with. Purchases process was very straightforward. Would definably purchase here again. More

Average Service The check in/pick up system is chaotic. You wander into the service area, and hope someone recognizes you. Other dealers I have been to have a very ea The check in/pick up system is chaotic. You wander into the service area, and hope someone recognizes you. Other dealers I have been to have a very easy check in and pick up process. Too expensive. It's close to work, but would only use in emergency. Staff is very helpful, friendly and knowledgeable, No complaints there. Whoever the service manager is needs to bring order to the check-in and the pick-up. More

Always Great Jonelle Craig and her team did a great job. Make your life simple and go here. Fast and easy and they got me home and back. Thank you, Keyes Honda! Jonelle Craig and her team did a great job. Make your life simple and go here. Fast and easy and they got me home and back. Thank you, Keyes Honda! More

horrible experience Horrible experience I had. Probably my worst ever while car shopping. I was looking for a CPO 2014 Honda CR-V and I found a good one on their online Horrible experience I had. Probably my worst ever while car shopping. I was looking for a CPO 2014 Honda CR-V and I found a good one on their online website. Went to see the car the very same day, took a test drive, liked the car and thought of buying it right there. But no, the sales guy had different plans. During discussion, he kept on saying me that this car is already discounted for 2000$ from market price, but I showed him web listing on my phone of almost identical CR-Vs in nearby Honda stores at the same or lesser price, for which he had no answers. So, at the end of day after 30 mins or so of his antics, we couldn't agree on a price. Till this point it's alright, not always these deals come to a common grounds but the worst part was during the conversation, the guy was first not attentive at all (which never happened to me while buying a car), he was unstable. I mean, during car negotiations, he'll just get up and say "someone will buy this car and let me come back", he'll leave and come back after 5-10 minutes. He said that he'll check with finance and he'll go back to his system and on giving a side look I could see that he's just killing time on his systems and sending random emails to customers. He probably talked with finance team once in this time, but went out in middle of negotiation at least 5 times or so leaving me alone on table. This was horribly rude, my worst experience not just in car buying but in other stuffs too. At the end, we discussed that I'll go ahead & check a similar car in Honda Glendale and we'll talk tomorrow if I don't get that other car. On rethinking, I actually never went to Honda Glendale, because my heart was on this car. So, next day, instead of waiting for his call, I tried calling him myself, I fell in love with that car. But my awesomest sales rep guy picked up my call and said that he'll call me in some time. From that point, he kept on ignoring all my calls, probably put me in ignore list, but I honestly don't know why. He was acting as if I am gonna get the car selling bonuses, not him, no responsibility whatsoever. We even called the store number and the operator got him called to me once only to say that he'll again call me later. I was in need of a car, but after calling him so many times, I took a friend who's expert in cars and after work we actually just went to the store. He was trying to hide there also, awesome bloody customer service. We finally, agreed on a common ground and we discussed about financing options. I just asked him about some payment options like if I put 5,000 down then what will be my rates and the guy went to unstable state again, "someone will buy this car" and I was fed up at this point and put him back to his place. On discussing all the finance and supposedly running a credit report (my credit score is 'Excellent' btw), he said "we cannot give you that rate". I (and even my friend) was pissed off and I said "ok, why did you say 2 minutes back that you agreed it with Finance" ... horrible experience ... still, I said "ok, tell me the final price which you can offer, we've wasted enough time already". His went in again and came back after 5-10 mins and said "$100 off" on the listed price, before he himself said $1000 off. At this moment, I realized that my time is just getting wasted here by him and I stormed out of store. I really liked that car and to be honest I would've still bought it at the listed price, but I hated my entire experience here, including sales guys' attitude and that's why I didn't buy. From there, we went to Glendale Honda, bought almost an identical car and actually paid a lil more than what was offered here, but that deal got done in less than 2 hours with very to-the-point discussion. More

Vanessa P and her crew are the best Over the years I have always had not the best experience in servicing a car at a dealership and until my Honda have shied away from this and used inde Over the years I have always had not the best experience in servicing a car at a dealership and until my Honda have shied away from this and used independent mechanics. When I saw the Honda pricing for the most part was super competitive I decided to give them a try and was pleasantly surprised. Vanessa P and her staff have been incredible with everything from routine oil changes to strange car problems. Communication is easy, and car is always ready on time. More