Honda Van Nuys

Vanessa P and her crew are the best Over the years I have always had not the best experience in servicing a car at a dealership and until my Honda have shied away from this and used inde Over the years I have always had not the best experience in servicing a car at a dealership and until my Honda have shied away from this and used independent mechanics. When I saw the Honda pricing for the most part was super competitive I decided to give them a try and was pleasantly surprised. Vanessa P and her staff have been incredible with everything from routine oil changes to strange car problems. Communication is easy, and car is always ready on time. More

Airbag Recall Thank you Allen Rostamo for taking me in so quick, and taking care of my car! Hope to work with you again next time, you are the best! 😃👍🏼 Thank you Allen Rostamo for taking me in so quick, and taking care of my car! Hope to work with you again next time, you are the best! 😃👍🏼 More

Great service The gentleman that helped me was nice and explained everything clearly . The waiting room was comfortable and loved the fact that there was compliment The gentleman that helped me was nice and explained everything clearly . The waiting room was comfortable and loved the fact that there was complimentary snacks and coffee. They also saved me a car wash so I would definitely recommend this place ! More

Did not gave my vehicle in good condition. My car was working fine before I took it for an airbag recall. After that day, my car did not worked how it was before. Dashboard gauges were not work My car was working fine before I took it for an airbag recall. After that day, my car did not worked how it was before. Dashboard gauges were not working, most of my fuses were blown, my car was running poorly. Next day, took it back for a diagnostic test, technician found a few problems that I have encountered, but could not find the main issue. Service advisor claim that all that the technician did was change the airbag and did a few things with the dashboard. My car was working 100% before I took it to get an airbag recall. Technician also did not align my steering wheel well. I am very upset til this very day, once I gave them my key, I trusted them with my car. Now, I will refuse to go back. Overall, I manage to fix my car and resolve the issue that the technician could not figure out. More

As always amazing service Thank you Venesa for taking me in so quick, and taking care of my car every month with caring and respect, service was quick and the lyft back was fas Thank you Venesa for taking me in so quick, and taking care of my car every month with caring and respect, service was quick and the lyft back was fast, always happy to come back and get a service so professional, thanks Venesa 😘 More

Routine Maintenance Keyes Honda is great to deal with. I had some routine maintenance done and they did a perfect job. I had done an oil change at Jiffy Lube and they did Keyes Honda is great to deal with. I had some routine maintenance done and they did a perfect job. I had done an oil change at Jiffy Lube and they did not fill the oil all the way, Keyes caught their mistake and topped off my oil. Keyes also cleaned my temperature sensor so I was spared the cost of a new sensor. Overall they do not take advantage of you and they are reasonable in terms of price. In fact their oil change is a lot cheaper than Jiffy Lube. More

Battery replacement Without dispute they tested and discovered bad 2 years old battery and quickly replaced it by a new one. Warranty works! Also we got car back cleaned, Without dispute they tested and discovered bad 2 years old battery and quickly replaced it by a new one. Warranty works! Also we got car back cleaned, washed. Thanks a lot! More

My vehicle purchase Lenny Hernandez was my sales person. He went out of his away to assist me and the people who replaced him were not nearly as helpful. The manager Hila Lenny Hernandez was my sales person. He went out of his away to assist me and the people who replaced him were not nearly as helpful. The manager Hilary wasn’t willing to even attempt to make me happy. My experience improved once I sat with the financial manager. Her sense of humor was great and she had personable skills. Overall I would give Lenny a 5 out of 5, you should definitely ask for him. Julie Warr was the financial manager that helped me, she’d get a 5 out of 5 too. The other two I dealt with would receive a 3 (the replacement for Lenny) and a 2 for his manager Hilary. More

Excellent customer service experience The service department is excellent, Mr. Miguel provided fast and professional service. I highly recommend Mr. Miguel in the service department. He is The service department is excellent, Mr. Miguel provided fast and professional service. I highly recommend Mr. Miguel in the service department. He is extremely courteous, professional and very friendly person to deal with. Thanks you very much Mr. Miguel! More

Service Department is Excellent The service department is excellent, fast and has professional staff. I highly recommend Omar Cabrera in the service department. He is exceptionally The service department is excellent, fast and has professional staff. I highly recommend Omar Cabrera in the service department. He is exceptionally courteous, professional, fast and very nice to deal with. Thank you Omar! More