Honda Van Nuys

SERVICE DEPT IS EFFICIENT AND COURTEOUS. TAKES THE EXTRA STEP.FOR WHEN PROVIDING SERVICE i HAVE USED THIS SERVICE DEPT FOR MANY YEARS SERVICING 3 CARS PURC DEPT IS EFFICIENT AND COURTEOUS. TAKES THE EXTRA STEP.FOR WHEN PROVIDING SERVICE i HAVE USED THIS SERVICE DEPT FOR MANY YEARS SERVICING 3 CARS PURCHASED AT THIS DEALER, More

So fast and courteous I was checked in fast and had the Lift pick me up in 5 min and then picked up my car dyer work to convenient I was checked in fast and had the Lift pick me up in 5 min and then picked up my car dyer work to convenient More

I take my Honda elsewhere; here's why. I have taken my Hondas elsewhere for servicing over the twenty years that I have owned them because I have found dealerships...not all, but some...wil I have taken my Hondas elsewhere for servicing over the twenty years that I have owned them because I have found dealerships...not all, but some...will price gouge and recommend unnecessary services. Upon receiving a recall notice though I am basically hamstrung to visit a dealer. This issue concerned the Takata airbags and a persistent red light on my dashboard indicating a problem AFTER I had taken the car into Keyes due to the recall. When I called to make a follow-up appointment, the individual I spoke to acknowledged that their technicians had obviously done something wrong when fixing the passenger side bag and that the follow up appointment would only take (roughly) an hour. Arriving for my appointment at the Keyes Honda service desk, Omar's (I didn't get a last name) attitude was arrogant and immediately accusatory, insinuating that I might have done something to cause the problem and there might be a payment due. He was unwilling to say that my car would take less time to fix a single airbag issue...caused by their technicians in the first place...that it took for the technicians to replace BOTH airbags initially; he was discourteous in the extreme. Omar smilingly told me there were so many people ahead of me in line even though I was early for my appointment that it would take maybe three hours to get me my car back, forcing me to reschedule my day. Even though they were so busy as to quote a three hour wait, they took my car up to the service bay before I'd even finished my conversation with Omar. When they brought my car down from the service bay at this first follow-up appointment, they'd washed it for some reason...and had done "something" to it, because my rear lights were both out. I called the service dept. supervisor, Vanessa (last name unknown...and I'm 99% certain that's her first name...whatever, she's the head of the service dept.) Vanessa was inept and snarky as she discussed the situation, which was shocking...but shouldn't have been. I ultimately had to go to the overall head of the dealership who apologized...and did little else. When I finally got my car back at the rescheduled, second appointment, Vanessa boldfaced told me that there was NO red dashboard light when they looked at it...essentially telling me that for weeks I'd been seeing something that wasn't there. Fortunately, I have a brilliant service dude who's helped me save thousands of dollars over the lives of my Hondas, is courteous, is honest and is quick. More

Great experience I took my car in for a recall and they went above and beyond my expectations to make sure I am taken care of. I will be back for future services. Th I took my car in for a recall and they went above and beyond my expectations to make sure I am taken care of. I will be back for future services. Thank you Miguel! More

Honda recall/Excellent service I came in for a Honda recall. I had never been to this service center and they were by far the most professional service center I have been to. It wa I came in for a Honda recall. I had never been to this service center and they were by far the most professional service center I have been to. It was clean, service advisors were professional and very knowledgeable. What I liked is that they took care of my issue and did not try to sell me any other service. They provided transportation to and from the service center if I needed it. This was a big plus. They also washed my car when service was completed. I am definitely a return customer. More

Excellen Service Most attentive and friendly staff. My service was completed in a timely manner and I was kept apprised as to what needed to be done. I highly recomm Most attentive and friendly staff. My service was completed in a timely manner and I was kept apprised as to what needed to be done. I highly recommend this service center and will continue to schedule my appointments here. More

Excellent customer service! They have very good customer service! Omar was very nice, friendly and the service was excellent! I am Definitely coming back and recomending this pl They have very good customer service! Omar was very nice, friendly and the service was excellent! I am Definitely coming back and recomending this place! More

Excellent customer service Came in to check oil change previously done incorrectly by another mechanic and the service given at Keyes Honda and Miguel went above and beyond my r Came in to check oil change previously done incorrectly by another mechanic and the service given at Keyes Honda and Miguel went above and beyond my request and expectations. I sincerely appreciate the detailed quality service offered at Keyes and by Miguel and will be sure to come back for my car’s future needs. More

Great Place, Fenomenal Service Department!!! This place is fantastic! I showed up to my appointment to get my battery checked which was failing and there was no wait at all. I was greated by a ve This place is fantastic! I showed up to my appointment to get my battery checked which was failing and there was no wait at all. I was greated by a very pleasant girl who took me to Allen Rostamo who was the kindest and most helpful gentleman; he told me I needed a new battery. My car was under warranty so obviously this came at no cost to me. They put in the new one in less than 40 minutes while I waited in a quiet, very comfortable area stacked with coffee, popcorn, fruit and tea, and I left a happy costumer. I would definitely service my car here again and totally recommend this place. More

I recommend After my first visit, I am sure that I will keep coming back to this Honda Care dealership. Quality service, quick reception, and a complimentary car- After my first visit, I am sure that I will keep coming back to this Honda Care dealership. Quality service, quick reception, and a complimentary car-wash. All I have to say is thank you again for the oil-change, it was easy! More