Honda Village

I have never had a bad experience at Honda Village in Newton. Their customer service is excellant. They have an extremely busy service area but always take the time to answer a question or explain in lay Newton. Their customer service is excellant. They have an extremely busy service area but always take the time to answer a question or explain in layman's terms the problem with my car. The transport service is so convenient and allows me to go to work and not have to take a day off due to car repairs. Their driver Nick is very friendly and entertaining. Hats off to Honda Village! Management should be proud of their staff. More

I found Honda Village to be very customer centric. They kept asking if there was anything else I needed. They provided me with a loaner car...very promptly and called me at my office when the repair was co kept asking if there was anything else I needed. They provided me with a loaner car...very promptly and called me at my office when the repair was completed. Very efficient. They did not try to upsell me to other needless repairs...they seemed to be very interested in only doing what I needed. More

I have been a customer for over ten years. My husband and I both use the service department and now so does our new driving son with his second hand car. Their service department has the friendliest and and I both use the service department and now so does our new driving son with his second hand car. Their service department has the friendliest and most knowledgable service people and staff. They explain everything to you and you always feel you are getting top quality service and parts. It is one of the reasons we go back continually, send our family and friends to them and bought my CRV from them. More

The service support staff at Honda Village has always been very kind, upfront and prompt when dealing with my car. I have always been satisfied with the quality of work that has been provided (oil chang been very kind, upfront and prompt when dealing with my car. I have always been satisfied with the quality of work that has been provided (oil change, head light replacement). I recommend the service department at Honda Village to others. More

I've owned 4 Hondas over the past 25 years or so. Honda Village has always been a pleasure to deal with at every level. You are doing something right as everyone has that "how can I help" attitude, plus t Village has always been a pleasure to deal with at every level. You are doing something right as everyone has that "how can I help" attitude, plus they know their stuff. I must single out the service area for above and beyond mention. I'm hardly a car person, but must say through many years of routine and emergency work, I have always been treated very well. It is about both the car itself and the people behind it, and your service area is the reason I am a very satisfied customer. More

I got the quote from the internet and they hold the price well. After I agreed the price, they pushed me to pay the down payment without financial detail (rate…) When the time that I need to sign the documen well. After I agreed the price, they pushed me to pay the down payment without financial detail (rate…) When the time that I need to sign the document, they put me in the room without the enough light, talking with me other stuff, so I could not pay attention that they charged some financial insurance to the purchase agreement. Also the rate is more 2% higher than market rate. And put me in 5 years loan which I do not need. Car delivery process is clean. they do have the small lot, so make sure you make the appoitment to them to get the car there before you come in. it is the dealship, so even it is good experience in the beginning, pay attention all the details. More

We had really bad experience with a dealer rep. We felt we were very pressured to buy a car. Did not show other options like leasing, instead gave very high downpayment option for leasing, though the their we were very pressured to buy a car. Did not show other options like leasing, instead gave very high downpayment option for leasing, though the their own website ad had significanty low down payment. He made us to write a check for our offer when we said we will be paying cash, as if he did not belive we will not keep up with our offer. We ended up not buying there, and the rep seemed very annoyed, not even a fake smile!!I will never reccomend Hondavillage to anyone. More

Bait and switch at its best. Like most of us with hectic lives, I do the majority of my shopping / research on line. Did a test drive there and had a reasonable deal worked out in writing and on the phone lives, I do the majority of my shopping / research on line. Did a test drive there and had a reasonable deal worked out in writing and on the phone with sales rep. When I went to ink the deal, it changed by $1000. Needless to say I left and will never go back. Be careful. More

I had an appointment this morning a 9AM for an oil change service. I arrived at 8:45AM, siad I would wait for my vehicle. I was told it would take less than an hour. I decided to wait for an hour and 15 minu service. I arrived at 8:45AM, siad I would wait for my vehicle. I was told it would take less than an hour. I decided to wait for an hour and 15 minutes before checking on the status, at that time I was told that it had not been attended to yetand it would take another 45 minutes to be serviced. Needless to say I waisted 2 hours waiting for the service to be completed. I feel that this express service is not up to your standard. Arnold Rutzer 403-282-4270 More

Very mixed experience. About as different from any other dealership that I've ever visited. Truly a small place atmosphere, doesn't at all strike you like a business. But they are so low key that you don' dealership that I've ever visited. Truly a small place atmosphere, doesn't at all strike you like a business. But they are so low key that you don't feel pressured at all. I'd sort of call them the keystone cops because promised dates kept getting missed, in many cases I knew far more about the cars (have had many Hondas) than they did. Didn't build confidence in terms of professionalism, yet there was something homey, nice, about being there, and the sales guy was so much not a salesguy that I enjoyed him. In the last analysis, they knew that I was price-oriented and came to what I needed. Unlike the big dealers, there's really no place to park, they have very small front filled with cars they keep moving all around to not block each other. If I objectively sat back and thought through what I'd want in a dealership, I probably would have bought elsewhere, yet because they were such a strange place, I felt surprisingly comfortable and bought my new Civic there. My real concern is now the fact that they are so strange, can I really trust them to give me truly professional-level service on the car? Then again, we all know that the big guys seem better than they turn out to be in the service arena, so maybe Honda Village will turn out just fine. More