Honda Village

I have been a loyal customer of Honda since 1995 and had the privilege of driving different models of Honda automobiles such as Honda Accord 1988, Honda Accord wagon 1997, and Honda Odyssey 2002. Based o the privilege of driving different models of Honda automobiles such as Honda Accord 1988, Honda Accord wagon 1997, and Honda Odyssey 2002. Based on a generally ‘beyond-the-mark’ quality of Honda automobiles and an exceptional customer service of different Honda dealerships in Indiana as well as in Massachusetts, I had placed a general query about buying a Honda Civic-Hybrid 2008 over internet on May 12, 2008. On May 14, 2008, I actually had an appointment with ‘Honda Village’ dealership in Newton MA to test-drive the vehicle and discuss the deal. My initial experience with the three sales personnel I met with there (Neil Grossman, Jason Flynn, and Anthony) was good. The initial color choices I had given to these sales personnel were either ‘Opal Silver Blue Metallic’ or ‘Galaxy Gray Metallic’. Also, I was informed that even though I mentioned certain color choices at the time of the deal, I could always change them later if that would be the outcome of my discussion with my spouse who was not present there. However, one of the sales personnel, Jason Flynn, came back saying that my color choices were not available for the price I was ready to negotiate. He told that I could either get ‘Alabaster Silver Metallic’ or ‘Magnetic Pearl’ colored vehicle for a lesser price they were offering (still higher than my offer) if I could finalize the deal right there. Also, he had a nerve to advise to me that for the price I was ready to offer (which was still above the base price of the vehicle after subtracting the invoice price and the Dealer Holdback), I should go with some other car and not a hybrid. At this point, I had to make it clear to him that I was in the market to buy a new hybrid car and nothing else. The bottom line is that, I was ready to make a deal on May 14, 2008 itself provided ‘Honda Village’ agreed to the price in writing and allowed me to change the color choices if the outcome of my discussion with my spouse about it was so. As this request was conveyed to the General Sales Manager of the dealership, Bob Levenson; he just furiously refused to go ahead with the sale, called me a ‘liar’, and asked me to get out of the dealership. All this rude treatment, because according to him, ‘I had wasted time of his sales personnel’. When I reminded him that this was not how a customer was to be treated at a Honda dealership, he once again ordered me to get out, '...out of my property.’ in his exact words. Further, when I told his subordinates about how rude his treatment to a customer was, Bob Levenson yelled at me that my words did not carry any value there and once again ordered that I get on the street at once. I have already filed a written complaint about this entire incident with Honda Automobiles. I just thought of bringing it to the attention of other buyers. This is certainly not the way a customer should be treated and is definitely not a Honda value. With this devastating experience, I would definitely rethink before setting my foot into ANY Honda dealership or even recommending a Honda vehicle to anyone else. More

I brough my 1999 accord ex v6 in for a 100k tune up I was charged over $1300 for the service but the work they did was not completed. When I got the car back I drove for a month the ehgine was almost deae so charged over $1300 for the service but the work they did was not completed. When I got the car back I drove for a month the ehgine was almost deae some time I can not even start the car even the engine started but shut off, I gring my car to a near by auto shop they told me that the anti-freeze was low. What did they do to the car for $1300? More

I contacted HondaVillage because I was looking for a specific make & model not in stock at the first dealership I stopped by. HondaVillage told me they had it on the lot. I was asked to be very specif specific make & model not in stock at the first dealership I stopped by. HondaVillage told me they had it on the lot. I was asked to be very specific about the time I would arrive so that I could meet with the most qualified salesperson, Mike. When I arrived on time, I met with Jorge, who told me he’d been employed for 2 months and who later shared that had not yet passed all his professional exams for this job. Jorge told me they didn’t have this car on the lot. I explained that I only wanted to obtain pricing information, having once already taken the car out for a test drive. He insisted that I drive a model higher than the one I wanted to purchase on the test drive. I accepted because I didn’t want to upset someone who was eventually going to control a portion of the cost of the car. Upon returning, I explained that I was a first time car buyer and that I needed to see all the numbers (cost, add on fees, APR) prior to committing to any agreement. I was handed a vehicle purchase agreement. I asked if this was always the process. Jorge said yes. I asked if this was the only way for me to get financing information. Jorge said yes. I said I’d prefer a credit check form only because I was not ready to make a commitment. Jorge again told me I had to complete the sale paperwork to get financing information but that it was fully refundable and he understood my request. I again asked if this was reversible. Jorge said yes. Not entirely convinced, I asked if I could return this car because I am only filling out this paperwork, to get financial options. Jorge said yes again. He said I couldn’t meet with Joe until I filled out the purchase request. I met with the business manager, Joe, who told me my credit score allowed a certain APR. I told him I would plan to finance with a company through Lending Tree which might offer better rates. He told me Honda Village would not accept a check from this kind of online company. Sensing my disinterest in Honda financing, he told me he could change the offer and give me a better APR. I explained to Joe & Jorge that I needed time to think, this being a big decision for me & first new car purchase & left the dealership. I came back the next day and said I wasn’t sure about the price and I was not in agreement with my financing options. I met with yet another salesperson who would not meet the price I wanted for the car. I wasn’t sure I was getting a fair price and I said I’d come back, same day, if I wanted to buy. The general manager called me 3 minutes after I had left. He was irate and described the situation was like “holding a gun to [his] head” and told me I wasn’t going to get my money back and I needed to come back and work out the numbers with Jorge if I didn’t want to lose the deposit. I re-entered the dealership and met with the General Manager. He spent about 10 minutes berating me on the sales floor telling me that I owed Jorge this money because he had spent over an hour with me the day prior. I stated my lack of interest in dealing with this dealership due to 1) financing being less favorable than I had hoped 2) price being less favorable than I had hoped 3) confusing changes to what my financing offer could be from Honda 4) pressure over having to sign a purchase agreement to get APR information 5) being harassed about the deposit and general discomfort dealing with the manager 6) dislike of the general process. He called me into his office and told me for the 6th and 7th time that I wasn’t going to get my money back because I was a bad person for trying to check competitors prices. Finally he relented and told me it would all happen automatically and my deposit would be returned. It wasn’t. I called for a week and spoke with 2 business managers and was then reimbursed. More

I first got an internet quote about Honda Odyssey EX-L from Dina Hori. I was very excited to go to the dealership, and ask anthony (sale rep) for the qouted price. After he talked to his manager, he told from Dina Hori. I was very excited to go to the dealership, and ask anthony (sale rep) for the qouted price. After he talked to his manager, he told me the internet quote was a mistake, and raised the sale price for $500. Because it was last day of president sale and we are expecting our second baby soon. I took the deal, but I failed I was cheated. I contacted Dina later, and she told me the price she gave me was legitimate. I think the whole dealership was playing low-ball. Very bad experience, and I will never go back again for the business. More

This is by far the worst Honda dealership I have ever visited. Their sales staff is slimy and the service folks take pride in ripping people off. They use ‘scare’ tactics to try and pry money out of yo visited. Their sales staff is slimy and the service folks take pride in ripping people off. They use ‘scare’ tactics to try and pry money out of your wallet, such as: you live in New England, the driving conditions are considered “severe”, thus you should: change your rear differential fluid every 7,500 miles, transmission fluid every 7,500, etc. Don’t waste your money, just follow the instruction booklet (car manual) Honda engineers wrote and you will be just fine. Anyway, at every turn, these folks work very hard to take your money. More

In July 2007, my wife and I test drove a Pilot and liked it. Natalie was very nice, but new and naive. Then came time to negotiate. I told them right away that I had about one hour before I had to leave be it. Natalie was very nice, but new and naive. Then came time to negotiate. I told them right away that I had about one hour before I had to leave because I had to take my kid to a birthday party. Initially their numbers weren't even close to ours. About 1/2 hour later, they finally came down to our figure. We agreed on the deal and started the paperwork. I asked them how much longer it would be and they advised one hour. I said that I could stay about twenty more minutes, complete some paperwork, then come back after the birthday party to finish. They said "If you walk out now, then the deal's off the table". I replied that we have a deal, and that we already started the paperwork and nothing's changed. They repeated that if I leave, "deal's off". I asked if they were aware that they were making me choose between taking my five year old to a party he was promised or stay and get a car from them. They said, yes, we know. I said goodbye and left. After the party I went to Clair Honda and got a good deal and drove the car off the lot. Ironically, the next day, a salesman from Honda Village called back and asked me to come back. I advised them that I was driving my brand new Honda and would never go back to Honda Village. More

This is the WORST dealership. I ended up returning my vehicle, and going to another dealership. After negotiations and signing documents, they took forever (more than a week) to locate the vehicle, which vehicle, and going to another dealership. After negotiations and signing documents, they took forever (more than a week) to locate the vehicle, which they claimed was very far away (I later learned the vehicle was purchased from a dealership just a few miles away). They attempted to change my original financing agreement that I'd already signed, and tried to pressure me into signing new documents. The sales manager was extremely rude, and even physically threatening. He tried to snatch the original paperwork away. They have very dishonest sales practices, and even after the car was returned, the downpayment was never given back. I had to put a stop payment on the check. It also took more than 2 weeks for them to return the car plates in order for me to be able to cancel the insurance policy. In sum, avoid this dealership! More

We were looking for a (very hard to find at that time) Honda Fit manual transmission to test drive and called around to several dealerships who all told us honestly that they did not have any available. Honda Fit manual transmission to test drive and called around to several dealerships who all told us honestly that they did not have any available. We then called Honda Village and the salesperson assured us that they had one available that we could test drive. We asked him to confirm this in a few different ways ("Are you SURE? We're looking for a manual transmission Honda Fit, not automatic") because we were kinda skeptical. He said Yes, so we drove down. Lo and behold, of course they didn't have one and had no plans of getting one in anytime soon. But how convenient, they had an automatic Honda Fit that we were welcome to look at. Isn't this behavior illegal (if not, it should be). We were understandably pretty angry but could do nothing about it since we had completely wasted a trip back and forth form the dealership, but at least we can now write this review and warn other folks to stay away from this kind of slime. More

The dealer is (1) dishonest and (2) rude. I went to this The dealer is (1) dishonest and (2) rude. I went to this dealer because I got a quote though email. Then I did a drive test of a CRV and then bargain The dealer is (1) dishonest and (2) rude. I went to this dealer because I got a quote though email. Then I did a drive test of a CRV and then bargain the prices. Later we talked about the color and they insisted me to do the payment work. I said I want to see the new CRV. They said it is in stock about 10 miles away and can not get it here today. Then next day evening (raining), I called the sales man Svet several times to make sure it is in the dealer office. But when I drove a long way and arrived, I found it is the one I tested yesterday with high mileages and some scratch. Because it is a long way for me to get to the dealer office, I want to get $100 back for fix the scratch problem. A few minutes later, the manager is very rude and said to me this car has already been sold and you can get another new CRV here a few days later. Cheating! I did not want to talk more with this dealer, and just left. More

Hi have a huge complaint letter that I wrote to the General Manager of Honda Village (her name is Christine Caron, fyi), but that is too long to paste here. In summary, after a price for the new car General Manager of Honda Village (her name is Christine Caron, fyi), but that is too long to paste here. In summary, after a price for the new car and my trade-in car were established, I realized that the sales person never gave me a receipt of the Purchase Agreement. When I received it via fax from the Honda Village Sales department, I realized that it was missing a manager signature (making the document null), and that there was a line in the document about trade-ins being subject to a 30-day re-appraisal. After I had been informed that my car would not likely come in for another 30 days, I took upon myself to visit the dealership once more to: 1) Get the Purchase Agreement signed 2) Clarify in what way I would be protected against having my trade-in car re-valued after 30 days When I was confronted by the sales person, Dan Whitehouse, that is when the customer service experience began its decline, straight into the gutter. Dan said that he would sign the Purchase Agreement, but would not amend the contract – a decision I had no problem with. I simply asked for my $2000 deposit back. From the moment I walked in the door, he treated me rudely, but now, having announced my deposit withdrawal, he didn’t even see fit to give me anymore of his time. He quickly turned his back on me and said that the refund would show up on my receipt. I had to ask him *three times* for a hand written receipt of the deposit, something that would take only seconds to furnish. I was there for another 20 minutes watching him as he busied himself with nothing, making a show of delaying my receipt. When I finally knocked on the office door, where he and the other sales managers were joking about my withdrawal from purchasing the vehicle, he rudely snapped at me and spoke to me in a tone which was not befitting of any professional business man. Then as I turned away to give him the “5 minutes he needed to write out the receipt,” I heard another sales person in the office quip to Dan, “You should write more slowly.” Then they all had a good laugh at it. I shouted into the office and gave them the finger, and Edwin came out and threatened to call the police on me." Um, ok, I'm the customer who's being toyed with and made to wait for 20 minutes while the sales people get their rocks off, and they are going to call the police on *me.* Dan came out, tossed the receipt at me saying that dealing with me was a "waste of time." I was told to leave through the side door. That's some customer service. I think they should all be fired. More