Honda Village

This is by far the worst Honda dealership I have ever visited. Their sales staff is slimy and the service folks take pride in ripping people off. They use ‘scare’ tactics to try and pry money out of yo visited. Their sales staff is slimy and the service folks take pride in ripping people off. They use ‘scare’ tactics to try and pry money out of your wallet, such as: you live in New England, the driving conditions are considered “severe”, thus you should: change your rear differential fluid every 7,500 miles, transmission fluid every 7,500, etc. Don’t waste your money, just follow the instruction booklet (car manual) Honda engineers wrote and you will be just fine. Anyway, at every turn, these folks work very hard to take your money. More

In July 2007, my wife and I test drove a Pilot and liked it. Natalie was very nice, but new and naive. Then came time to negotiate. I told them right away that I had about one hour before I had to leave be it. Natalie was very nice, but new and naive. Then came time to negotiate. I told them right away that I had about one hour before I had to leave because I had to take my kid to a birthday party. Initially their numbers weren't even close to ours. About 1/2 hour later, they finally came down to our figure. We agreed on the deal and started the paperwork. I asked them how much longer it would be and they advised one hour. I said that I could stay about twenty more minutes, complete some paperwork, then come back after the birthday party to finish. They said "If you walk out now, then the deal's off the table". I replied that we have a deal, and that we already started the paperwork and nothing's changed. They repeated that if I leave, "deal's off". I asked if they were aware that they were making me choose between taking my five year old to a party he was promised or stay and get a car from them. They said, yes, we know. I said goodbye and left. After the party I went to Clair Honda and got a good deal and drove the car off the lot. Ironically, the next day, a salesman from Honda Village called back and asked me to come back. I advised them that I was driving my brand new Honda and would never go back to Honda Village. More

This is the WORST dealership. I ended up returning my vehicle, and going to another dealership. After negotiations and signing documents, they took forever (more than a week) to locate the vehicle, which vehicle, and going to another dealership. After negotiations and signing documents, they took forever (more than a week) to locate the vehicle, which they claimed was very far away (I later learned the vehicle was purchased from a dealership just a few miles away). They attempted to change my original financing agreement that I'd already signed, and tried to pressure me into signing new documents. The sales manager was extremely rude, and even physically threatening. He tried to snatch the original paperwork away. They have very dishonest sales practices, and even after the car was returned, the downpayment was never given back. I had to put a stop payment on the check. It also took more than 2 weeks for them to return the car plates in order for me to be able to cancel the insurance policy. In sum, avoid this dealership! More

We were looking for a (very hard to find at that time) Honda Fit manual transmission to test drive and called around to several dealerships who all told us honestly that they did not have any available. Honda Fit manual transmission to test drive and called around to several dealerships who all told us honestly that they did not have any available. We then called Honda Village and the salesperson assured us that they had one available that we could test drive. We asked him to confirm this in a few different ways ("Are you SURE? We're looking for a manual transmission Honda Fit, not automatic") because we were kinda skeptical. He said Yes, so we drove down. Lo and behold, of course they didn't have one and had no plans of getting one in anytime soon. But how convenient, they had an automatic Honda Fit that we were welcome to look at. Isn't this behavior illegal (if not, it should be). We were understandably pretty angry but could do nothing about it since we had completely wasted a trip back and forth form the dealership, but at least we can now write this review and warn other folks to stay away from this kind of slime. More

The dealer is (1) dishonest and (2) rude. I went to this The dealer is (1) dishonest and (2) rude. I went to this dealer because I got a quote though email. Then I did a drive test of a CRV and then bargain The dealer is (1) dishonest and (2) rude. I went to this dealer because I got a quote though email. Then I did a drive test of a CRV and then bargain the prices. Later we talked about the color and they insisted me to do the payment work. I said I want to see the new CRV. They said it is in stock about 10 miles away and can not get it here today. Then next day evening (raining), I called the sales man Svet several times to make sure it is in the dealer office. But when I drove a long way and arrived, I found it is the one I tested yesterday with high mileages and some scratch. Because it is a long way for me to get to the dealer office, I want to get $100 back for fix the scratch problem. A few minutes later, the manager is very rude and said to me this car has already been sold and you can get another new CRV here a few days later. Cheating! I did not want to talk more with this dealer, and just left. More

Hi have a huge complaint letter that I wrote to the General Manager of Honda Village (her name is Christine Caron, fyi), but that is too long to paste here. In summary, after a price for the new car General Manager of Honda Village (her name is Christine Caron, fyi), but that is too long to paste here. In summary, after a price for the new car and my trade-in car were established, I realized that the sales person never gave me a receipt of the Purchase Agreement. When I received it via fax from the Honda Village Sales department, I realized that it was missing a manager signature (making the document null), and that there was a line in the document about trade-ins being subject to a 30-day re-appraisal. After I had been informed that my car would not likely come in for another 30 days, I took upon myself to visit the dealership once more to: 1) Get the Purchase Agreement signed 2) Clarify in what way I would be protected against having my trade-in car re-valued after 30 days When I was confronted by the sales person, Dan Whitehouse, that is when the customer service experience began its decline, straight into the gutter. Dan said that he would sign the Purchase Agreement, but would not amend the contract – a decision I had no problem with. I simply asked for my $2000 deposit back. From the moment I walked in the door, he treated me rudely, but now, having announced my deposit withdrawal, he didn’t even see fit to give me anymore of his time. He quickly turned his back on me and said that the refund would show up on my receipt. I had to ask him *three times* for a hand written receipt of the deposit, something that would take only seconds to furnish. I was there for another 20 minutes watching him as he busied himself with nothing, making a show of delaying my receipt. When I finally knocked on the office door, where he and the other sales managers were joking about my withdrawal from purchasing the vehicle, he rudely snapped at me and spoke to me in a tone which was not befitting of any professional business man. Then as I turned away to give him the “5 minutes he needed to write out the receipt,” I heard another sales person in the office quip to Dan, “You should write more slowly.” Then they all had a good laugh at it. I shouted into the office and gave them the finger, and Edwin came out and threatened to call the police on me." Um, ok, I'm the customer who's being toyed with and made to wait for 20 minutes while the sales people get their rocks off, and they are going to call the police on *me.* Dan came out, tossed the receipt at me saying that dealing with me was a "waste of time." I was told to leave through the side door. That's some customer service. I think they should all be fired. More

Against my own better judgement, I stopped by this dealership because I was in the area. I had asked them several times for an OTD quote for a Honda Odyssey, and Nick had replyed that he would easily dealership because I was in the area. I had asked them several times for an OTD quote for a Honda Odyssey, and Nick had replyed that he would easily be able to work with my price point... Got there, and was quickly passed off to a young person who knew that the car had four wheels -- not too knowledgeable. I explained that all I wanted to know was did they have my color and style in stock, and what was the OTD quote. They insisted that I drive a car -- I had already done so, and all I wanted was an OTD price. NOPE. The Sales Manager came over and said that I really needed to drive the car before they could talk about the cost. I explained that I was in a hurry, had already driven the car, and knew the style I wanted. All I wanted was an OTD price. He refused to give me a price, so I simply left, and headed down the road to another dealer, where I made my purchase! More

I just bought a new Honda Fit at this dealership (even after reading the scathing reviews on this site!), and all I can say is that you can't believe everything you read. Natalie Inozil was completely pro after reading the scathing reviews on this site!), and all I can say is that you can't believe everything you read. Natalie Inozil was completely professional, courteous, and respectful. They did everything they could to make the transaction speedy and easy on me, even working hard to allow me to take the car home on my birthday! Apparently, this review won't see the light of day for 36 months, but I hope someday someone reads it and decides to make up their own mind. More

We had a real bad experience at this dealer. We already knew what model we wanted since this is our fourth Honda car that we bought in the last 12 years; in addition, we already had an Internet quote from knew what model we wanted since this is our fourth Honda car that we bought in the last 12 years; in addition, we already had an Internet quote from that dealership on the price of the car. On Friday, August 10 several sales associates greeted us and eventually we dealt with a Sales Manager named Michael Cosgrove. Once we agreed on a price and made a down payment he referred us to Ms. Natalie Inozil to work out the paperwork and miscellaneous details. This was the last time that Mr. Cosgrove even tried to help us solve the subsequent problems we encountered. The car was supposed to be ready for delivery in the early afternoon of Tuesday, August 14. To our surprise the paperwork was not fully completed, our insurance company had not been notified of the purchase, the cargo net, floor mats and the rear cup holders were not installed and a complimentary $25 gift certificate for test driving the new car was not available. After a couple of hours of waiting we were told that the cargo net could not be installed because of missing parts. We agreed that on Friday, August 17 all paperwork would be ready, the cargo net will be installed and that they will have the gift certificate available to us. I am sorry to inform you that none of that was done. We arrived at the dealer in the early afternoon of Friday 17. We knew that Ms. Inozil was not going to be there, but she had told us that she would leave all the paperwork and documentation in the front desk and that we should ask for “Dan”. The paperwork and Dan were nowhere to be found. A sales associate took our purchase contract (the only document that we could use to drive that car until the paperwork was completed) to look for the paperwork and after more that an hour he was unable to find the paperwork and disappeared without returning our purchase contract to us. At that point a Business Manager, Mr. Edwin Cifuentes, decided to try to help us. After a least one more hour of waiting, (obviously our time is very valuable) Mr. Cifuentes was able to locate the paperwork necessary to get the sticker, but he informed us that the gift certificate is still not available and that the cargo net could not be installed because we were supposed to have an appointment. Both Mr. Cifuentes and Ms. Inozil had promised that the gift certificate would be mailed to us. Up to date we haven’t received it. He offered to talk to the General Sales Manager, Mr. Bob Levenson about this and to suggest to him to offer us some kind of compensation for our troubles and inconvenience. Mr.Levenson didn’t even have the courtesy to call us and offer an apology. On August 20, I had to go back to the dealer and I wasted another 2 hours while they finally installed the cargo net. On August 25, I spoke with Mr. Cifuentes twice about the missing gift certificate and the possible compensation and he informed me that as far as Honda Village is concerned, this case is closed. It looks like that once Honda Village makes a sale, they have no interest in serving a repeat customer (we bought a Honda Accord there 3 years ago) and that the concept of Customer Service is simply unknown to them. We sent a copy of this letter to the owner of the dealership and haven't received any reply as of yet. More

I bought a used Honda Civic from these guys years ago (pre-CarFax, if that's any indication) I was recently rear-ended in an accident which totalled the car. When the insurance adjuster looked at it, h (pre-CarFax, if that's any indication) I was recently rear-ended in an accident which totalled the car. When the insurance adjuster looked at it, he said "you know this car was in a major accident before, right?" I said no... apparently, the car should have been totalled and sold to me as a salvage vehicle. It was sold to me with a clean title by Honda Village with no mention that it had been in an accident. I recently called Honda Village to ask them about their business practices and the sales manager said to me, "Well, it sounds like you got several years out of the car, so why are you complaining?" May the buyer beware. More