Honda West

Happy with Honda West and Javier I needed an oil change and had a coupon from the dealer. I did not need an appointment. Javier followed up afterwards to make sure I was satisfied wit I needed an oil change and had a coupon from the dealer. I did not need an appointment. Javier followed up afterwards to make sure I was satisfied with the service. More

Unethical Why can't I give 0 stars??? I live in Utah 2 hours away and I contacted them through the internet and explained the deal I would like. The internet ma Why can't I give 0 stars??? I live in Utah 2 hours away and I contacted them through the internet and explained the deal I would like. The internet manager (Theresa) said she couldn't discuss numbers but it sounded like we pretty much have a deal so come on it. So, I drove 2 hours to the dealership, when I got there not a single salesperson approached me. Then when I was asked if I needed help from what looked like the floor manager I said yes and he surprisingly said okay and then walked away, with what I thought was to get someone....then he returned and proceeded to talk to co workers as if I hadn't told him that I needed someone, 10 minutes earlier. THEN another gentleman asked if I needed help and when I told him yes, he also was surprised then I told him Theresa had told me to come in, he proceeded to get the salesperson that was assigned to me and we took the truck on a test drive. The truck had some flaws that weren't noticeable in the pictures but it still ran great. We went in and the salesman asked me what I was thinking. So i gave him a little higher offer than what I wanted, because that's how haggling and buying cars goes. I told him my credit score and he could use whoever he likes to finance it, mind you I don't need the financing (I actually have the asking price 5 times over sitting in my business account) I just want it to rebuild my credit. But when he told me they would come off the price 400$ and that's it. And when I said "hold on now, I was led to believe that we were pretty close to a deal (which was 700$ difference) he said "oh they (the internet lead manager) don't care if the deal happens or not, they'll tell you anything to get you in here. That's when I said okay well I wish we could make a deal (mind you I would have done it for a little more but the salesman apparently didn't want a sale) So I left. I would say my experience is unethical, dishonest and apparently people/customers don't matter to this company. More

Much better than Findlay I walked into Honda West in a tough situation - I had returned my leased vehicle to Findlay in Henderson and leased new vehicle through them. 5 days a I walked into Honda West in a tough situation - I had returned my leased vehicle to Findlay in Henderson and leased new vehicle through them. 5 days after I had signed the agreement they called and told me I would need to return the new lease unless I put an additional $2,000 down and that I would not receive my old vehicle. They put me in a very tough situation and I will never return to that store because of it. The following day I went into Honda West after speaking with Tina on the phone(who was very kind) and met with Greg(very straight up guy). I found myself in a much more comfortable place where everyone said hello and made the me feel welcome(unlike Findlay where the salesman would walk over to the manager and they would look over and point at me, which just made me feel uncomfortable). Honda West was extremely helpful with my situation, and I was even put into a nicer vehicle for a better price than Findlay. Go to Honda West because they are what all dealerships should strive to be! More

Excellent customer service. They have excellent customer service, very organized and friendly people/techs, i will definitely recommend to family and friends. I've taken my car t They have excellent customer service, very organized and friendly people/techs, i will definitely recommend to family and friends. I've taken my car there 5x and have not had any problems More

See Avery Avery promised me a lot of things. He delivered above and beyond my greatest expectations and kept me on my busy schedule. I love this place.. I lov Avery promised me a lot of things. He delivered above and beyond my greatest expectations and kept me on my busy schedule. I love this place.. I love the location, the people, the service and selection. They bought my car back for $1,000 less than what I paid for it. I am driving a new 2018 Honda Civic hatchback, black with sunroof, heated/cooled seats with all the amenities. I love my new car. Thanks Avery. More

Great service! We purchased our vehicle from Honda West a few months back. The windshield cracked recently and my service advisor, Kamanu Kajiwara, and the service We purchased our vehicle from Honda West a few months back. The windshield cracked recently and my service advisor, Kamanu Kajiwara, and the service director, Brian Haffey, checked to see if it would be covered under the warranty and took care of it. I had spoken to Harmony Rush on the phone and she got me in before closing so they could inspect the windshield. I can't say it enough how much I appreciate their help with my car and how easy they made it for me. More

Great Service Department Needed a new battery 3 months before my 36 month coverage was up. Expected to pay a prorated amount for the new battery and was very pleasantly surp Needed a new battery 3 months before my 36 month coverage was up. Expected to pay a prorated amount for the new battery and was very pleasantly surprised to receive a brand new battery free! The service writer, Javier was excellent and expedient. More

Great service Went in for my yearly oil change (only drive 5K annually). They were nice enough to let me bring in my oil and filter and only charge labor. Go see Went in for my yearly oil change (only drive 5K annually). They were nice enough to let me bring in my oil and filter and only charge labor. Go see Jonathan F. for your service needs, nice guy. Bought my new Ridgeline here too. More

The best car buying experience!! Brought my wife in to look just “look” at a new Honda , she was kind of nervous going to a dealership ...she haven’t been well and has not left the ho Brought my wife in to look just “look” at a new Honda , she was kind of nervous going to a dealership ...she haven’t been well and has not left the house or driven for almost 4 years. So to my surprise she loved the car, so we decided to purchase it. Greg and Gordon did a fantastic job .... none of this back and forth nonsense and none of that “my Manager” b.s..... we reached a price that I and the dealership were happy with in a pretty quick time and bought the car...... I can’t explain or they will never know how the way they treated us and how personal they were meant to me... My wife is so happy .... I haven’t seen her smile like that in over 4 years. she felt safe and comfortable and not stressed ..... I pray now that she drives the car.... thank you to all of you that were involved in the transaction. And special kudos to Mike the finance Mgr. ....thanks for the laughs in your office and professionalism... you have customers for life. More

Excellent Service Had service done for recall on backup camera software, work was done in timely manner. They also did fluid check and tire pressure check at no charge. Had service done for recall on backup camera software, work was done in timely manner. They also did fluid check and tire pressure check at no charge. Thanks to Pedro Garcia More