Honda West

the last sevice completed there was done well the last service completed there included an oil and filter change as well as inspection, and front brakes. I am very satisfied with my service adv the last service completed there included an oil and filter change as well as inspection, and front brakes. I am very satisfied with my service advisor named "adam." he was very good at explaining what needed to be done and informed me that the front brakes were in need of replacement. his promise to have the vehicle ready by a given time was beaten by 15 minutes. so he is a man of his word and very good at what he does. from a past experience I do have a problem with the service manager who charged me $70 for a starter replacement when the car was approximately 300 miles out of warranty. horrible customer service by this service manager and it has cost this dealer future business with new Hondas I have purchased along with family and friends. unfortunately when I brought this fiasco to the attention of the "general manager" he said no problem and that the dealership would absorb the cost because of all the new vehicles I had purchased or leased there. I was unable to reach him (the general manager) on the day of this repair and so the $70 charge stood. the general manager obviously knows what the term customer service means and the cost of acquisition for a new customer. maybe he should relay that to his other managers. to be clear it has nothing to do with the $70 and everything to do with treating customers right. albeit, the car was approximately 300 miles out of warranty there was a easy fix to avoid this charge and making me an unhappy customer. there are exceptions to every rule. it has already cost this dealership two new vehicle sales and definitely will cost them more. the only reason I went there for service is because that is where this car was leased. the other cars go back to the dealership where purchased. great general manager and horrible service manager. hope none of you have to deal with this service manager who didn't even come out to explain his position to me, instead sending out one of his lackeys... it's the principal here not the money, $70 doesn't change anyone's life... More

Good dealership for service on my new Ridgeline Have a 2017 Ridgeline that needed a few adjustments and Honda West took care of them pronto. And Adam took care of me on the annual oil change (I don Have a 2017 Ridgeline that needed a few adjustments and Honda West took care of them pronto. And Adam took care of me on the annual oil change (I don’t drive it a ton but I love this truck). More

Was pleased with how quick and pleasant my experience was. Went in for a 2015 Camaro I saw listed on Autotrader. Marisa was quick to respond to my email requesting information. Marco was helpful and pleasant. Went in for a 2015 Camaro I saw listed on Autotrader. Marisa was quick to respond to my email requesting information. Marco was helpful and pleasant. The process was quicker than I expected. They also were able to get me a better loan from my own bank then they offered me earlier when I tried to set up financing before going to the dealership. More

Oil and filter change My service agent Karla is who i always go to and she has treated me well for the years that i have owned a CRV and CIVIC. Thanks again for the excell My service agent Karla is who i always go to and she has treated me well for the years that i have owned a CRV and CIVIC. Thanks again for the excellent service provided. More

good experience, attention to customer and not rush or push Good experience, good attention to customers and very helpful, no pressure sales. Good negotiation with purchase price. Very friendly staff and offere Good experience, good attention to customers and very helpful, no pressure sales. Good negotiation with purchase price. Very friendly staff and offered any help in future needs. More

Honda West Ted and Jesus, they 're both very nice to me. I like their service very much. I loved Honda West. Thanks for helping me find a nice car! Ted and Jesus, they 're both very nice to me. I like their service very much. I loved Honda West. Thanks for helping me find a nice car! More

Looking for a new set of wheels? Go see Khoa! Was looking for a Ridgeline and a different buying experience. Khoa was amazing! He didn’t hustle or pressure me into getting the car. He answered eve Was looking for a Ridgeline and a different buying experience. Khoa was amazing! He didn’t hustle or pressure me into getting the car. He answered every had, and wasn’t uptight like other salesmen. His sales manager and finance manager involved with my transaction were so easy to deal with and made my whole buying experience go by so fast. I would definitely purchase my new Honda from Honda West again. More

Karl in Maintenance and servicing amazing woman Maintenance and servicing amazing woman Karl gets you in and out. Very nice I do not go in unless I’m dealing with her. Every time I had Any maintenan Maintenance and servicing amazing woman Karl gets you in and out. Very nice I do not go in unless I’m dealing with her. Every time I had Any maintenance or service done on my vehicle thank you Karl More

Fast, professional and courteous Honda West is one of the most professional dealers in the business. Their sales and service departments are top notch. Between Kenny Franchek in serv Honda West is one of the most professional dealers in the business. Their sales and service departments are top notch. Between Kenny Franchek in service and Greg Larson in sales, you couldn't ask for a better team. More

Bought New Honda Civic Hatchback Sport I was shopping in the market for a new civic sport hatchback. Brian and Jesus were accommodating and the transaction process was smooth. I got a goo I was shopping in the market for a new civic sport hatchback. Brian and Jesus were accommodating and the transaction process was smooth. I got a good fair price deal for the car and absolutely loving my brand new car! More