Honda Westborough

I enjoyed working with Ricado and would recommend him to others if they are interested in buying a Honda in the future. It also helped that he speaks my language. others if they are interested in buying a Honda in the future. It also helped that he speaks my language. More

My experience with the staff and service of Herb Chambers Honda of Westboro was nothing like I had expected. I'm a young woman and I was shopping alone for a car for the first time, but I knew exactly wha Honda of Westboro was nothing like I had expected. I'm a young woman and I was shopping alone for a car for the first time, but I knew exactly what I was looking for. On my visit I was hoping to browse their inventory and maybe test drive a car or two. I did not want to be pressured into a car that I didnt't want or couldn't afford. When I walked into the dealership, the woman working the front reception desk was very approachable, friendly and helpful. My salesman, Anthony Kent, basically created what I felt was a customized car-shopping experience. He was very patient and is knowledgeable when it comes to the ins and outs of Honda's (and other vehicle makes/models). Most importantly, he took the time to listen and wrote notes on all of the specific things I was looking for in a car. I test drove two cars that day, and returned a couple days later with my parents to begin the paperwork process on the second car that I test drove. My parents are tough negotiators but that was the first time I witnessed them NOT having to play hard-ball! At the end of the negotiation,my father shook Anthony's hand and said "If I ever need to buy another Honda, I'm coming to you." My father is also a salesmen and has been for over 30 years, he wouldn't have said that if he didn't truly mean it. I could tell that my parents where pleased with their experience. I was in my new car in less than a week from the day I took the initial test drive. All the while, I thought it was great that Anthony kept in touch and kept me updated on things I needed to know about the car and the paperwork process and was readily available to answer any question that I had. Whether on the phone or in person, he made sure I was happy and accomodated. Ultimately, I feel as though the cars sell themselves. I was looking for something very specific that I literally could have purchased at any dealership, but I know for a fact that my experience would not have been the same anywhere else and definitely would not be possible if it werent for the exceptional service of the staff. Thank you! More

Tony was very good guy. Very knowledgable and professional. He has good approach and respect for the needs of the customers. He was very helpful on 2 occasions during my visit. Thanks, Nara professional. He has good approach and respect for the needs of the customers. He was very helpful on 2 occasions during my visit. Thanks, Narayana Pariti More

Rich was excellent to work with all around. We ended up leasing a vehicle and purchasing a new vehicle as well with his assistance. He was very professional and always returned any calls right away to ans leasing a vehicle and purchasing a new vehicle as well with his assistance. He was very professional and always returned any calls right away to answer our questions. He deserves 5 stars in every way! Thanks, Heather & Andy Flaherty More

I’ve been going to Herb Chambers Honda of Westborough for many years now and am very happy with their overall service. My car is now over 7 yrs old and running well. They have great hours and a shuttle servi many years now and am very happy with their overall service. My car is now over 7 yrs old and running well. They have great hours and a shuttle service which is ideal, wireless access so I can work if I remain there. I have been to a few other service centers but keep returning to this Honda dealer. The prices are fair. I’ve asked for quotes and Honda is usually the same price and with a coupon from them, I actually save money. Oil changes, they never ask me to buy a new filter or upgrade my package. They have my car health on file, they review everything they did and make recommendations that make sense and never try to over sell. I recently had to get new tires and did see tires cheaper elsewhere, but because of time and convenience, bought them from Honda. A bit overpriced on the tires, but buying them there I didn’t have to pay for mounting and rotating them, and they even took my old tires to dispose of, and again, I had one of their coupons. So for the convenience, which is priceless to me, tires, I paid the same price I would have if I had gotten them elsewhere. And their customer service is wonderful and responsive. They call when they say they will, and are helpful when you have questions. More

I was in the market for a certified pre-owned, $17k, with good gas mileage, so Honda seemed like a natural choice. The price offer was higher than I was willing to pay(nearly $400 a month!), especially becau good gas mileage, so Honda seemed like a natural choice. The price offer was higher than I was willing to pay(nearly $400 a month!), especially because I have excellent credit (nearly 800), and was putting a 1/3 of the cost of the car as a down payment. They did not disclose the APR to me, or my credit score. Upon shopping further, and having a wonderful experience at Patrick Subaru (who offered the same car/year/LESS miles for $2k cheaper), it turns out Herb Chambers was offering me 16% APR, compared to 5% down the street. If you're trying to save a buck, you won't save it here. I should've have listened the reviews saying Herb Chambers is money hungry. They were right. More

I recently worked with Tony Ngo to resolve an issue with my tire and as always he was a pleasure to work with. Tony always goes out of his way to make sure all of my service questions & needs are met. Tony' my tire and as always he was a pleasure to work with. Tony always goes out of his way to make sure all of my service questions & needs are met. Tony's attention to customer satisfaction is very much appreciated More

Just over a month ago I visited this dealership with my wife. We worked with Jim sweeney in sales. I told him up front that we were not ready to buy and he did not seem to mind. We appreciated that very mu wife. We worked with Jim sweeney in sales. I told him up front that we were not ready to buy and he did not seem to mind. We appreciated that very much. He showed us a CRV and a Pilot and let us drive them both. He answered our questions, gave us an idea of what to expect to pay and said he would follow up. We had not looked at the Acuras yet. He called twice to check in with us leaving a pleasant message each time. We decided to go with the CRV and Jim made the process very easy when we returned. He also let us know that they were short handed in the finance dept so it may take a while for the paperwork but that went as quick as I've experienced at other dealers. Again,we appreciated his input -we expected to be there much longer than it actually was. Thank you to Jim and the finance guy (sorry, forget his name) More

It was a pleasure to return to the dealership for my second purchase from Jim Sweeney: he makes the car buying experience simple, straightforward, and fun. The best part was how quickly he helped me fin second purchase from Jim Sweeney: he makes the car buying experience simple, straightforward, and fun. The best part was how quickly he helped me find the right car for my budget without all the back and forth bull that happens at every other dealer. I will be reccomemding Jim and Herb Chambers to everyone I talk to! More

I had the pleasure of working with Jim Sweeney a few years back, he was professional and personable. The sale went quite smoothly, as I was able to drive away with the car I wanted. Recently, a friend years back, he was professional and personable. The sale went quite smoothly, as I was able to drive away with the car I wanted. Recently, a friend of mine was in the market looking for a Honda Pilot, I did not hesitate to recommend Jim. He was able to provide the same top notch service and she was driving her Honda pilot that same week. More