Honda Westborough - Service Center

Herb Chambers in Westborough was exceptionally today. Jody and the well experienced auto techs diagnosed my fuel tank issue and safely fixed my problem. I have been going for my services for years and I Jody and the well experienced auto techs diagnosed my fuel tank issue and safely fixed my problem. I have been going for my services for years and I will continue. Thank you for keeping me safe and my Honda Pilot running at top efficiency. More

Thank you Cameron to make it easy, pleasant and professional for me and my Honda Civic. Extra steps appreciated, I picked up my car clean with full tank of gas👍. Great service! Thank you to professional for me and my Honda Civic. Extra steps appreciated, I picked up my car clean with full tank of gas👍. Great service! Thank you to everyone who worked hard on my Civic More

The last week of June I took my Honda Odyssey to Herb Chambers of Westborough to have the rear passenger sliding door fixed. I had the driver passenger door fixed during April vacation. I’ve had the van Chambers of Westborough to have the rear passenger sliding door fixed. I had the driver passenger door fixed during April vacation. I’ve had the van for 8 years so these things are going to wear out. This is expected. What is unexpected is that Herb Chambers Honda of Westborough scratched and dented my car with what I assume was the lift that was used during the repair. They didn’t tell me about the damage and I saw it and brought it to their attention. We left the car with them (6/26/2021) for two weeks while we were on vacation. We returned on Monday (7/12/2021), I called and they hadn’t fixed it. They told me that they would have it ready for Friday (7/16/2021), they explained “the dent guy” came on Fridays. Well, “the dent guy” didn’t fix it. They buffed the panel(??) and seemed to think I should be appeased, but they fixed nothing. I’ve included pictures. Would you be satisfied? They offered $200 off a future service. The sliding door repair was $1300+. Note: I had two of these repairs since April and both sway bars replaced. I’ve spent close to $4000 in repairs since April 2021. For both services, I had to bring the car back as it wasn’t properly repaired. I am a reasonable person, I understand mistakes are made, Covid happened, maybe they have new staff? But now, after they have damaged my car and have not fixed it, I am not comfortable taking my car back to Herb Chambers Honda of Westborough for any service so the $200 future service credit is worthless to me. I still expect to be made whole on the damage Herb Chambers of Westborough did to my car. I’m planning to contact my insurance company and whoever else I need to. I am concerned there is a larger problem at this service department due to the fact that when I brought my car for service in April to get the driver side passenger sliding door fixed and a noise in the front end fixed, I had to bring it back immediately because the front in noise was not fixed. On the first try they fixed the passenger sway bar, but on the drive home, there was still a disturbing noise. I had to turn around and take the car back and turns out it needed the driver side sway bar. It seems to me that a simple road test after the initial repair would have found this issue and then they could have called me and told me of the additional repair. Instead, I had to take the car in for an additional day. This is not germane to the problem at hand. I simply raise this issue here to point out why I’ve lost faith in Herb Chambers of Westborough’s service department. Not only have I not received the service I expect, but they’ve also damaged my Honda Odyssey. In conclusion, Herb Chambers of Westborough scratched and dented my car. I’ve spoken with Jody and Matt, waited three weeks while they had the car in their possession. They have not fixed the damage, or really even attempted to provide an acceptable remedy. More

ALWAYS EFFICIENT, COURTEOUS. I FEEL THEY ARE RELIABLE AND HONEST. NEVER HAD PROBLEMS OR ISSUES AT THIS DEALERSHIP. EASY TO BOOK APPOINTMENTS AND GREAT HOURS. INDOOR ATMOSPHERE CLEAN. CONVENIENT LOCATION FO HONEST. NEVER HAD PROBLEMS OR ISSUES AT THIS DEALERSHIP. EASY TO BOOK APPOINTMENTS AND GREAT HOURS. INDOOR ATMOSPHERE CLEAN. CONVENIENT LOCATION FOR ME. More

Been a customer of this dealership for 15 years now through two vehicles and the service is always top notch. Recently my wife’s 2011 Pilot needed some work and a part was on backorder and it may have through two vehicles and the service is always top notch. Recently my wife’s 2011 Pilot needed some work and a part was on backorder and it may have interfered with our vacation plans but Randy was able to procure the part for us and have it installed in time for us to take it. He also always explains in detail any and all recommended maintenance with the benefits and potential pitfalls that may happen if it is not done and I never feel like I am being sold unnecessary items. Highest recommendation for Randy and the service department at Herb Chambers Honda in Westborough. More

Always a great experience with parts, service, and sales. Everyone you deal with professional and goes above and beyond for the customer. This is my second vehicle from them. Everyone you deal with professional and goes above and beyond for the customer. This is my second vehicle from them. More

Jody is very friendly to me. And he is very knowledgeable about the model of my car. I asked him questions about letter codes showing up on the dashboard for a while. He explained to me about them and reset about the model of my car. I asked him questions about letter codes showing up on the dashboard for a while. He explained to me about them and reset them to the state I am familiar. The inspection got done quickly as well. Great experience! More

Jody was very instrumental in making everything run smoothly Service did a great job and I am very pleased I waited during the appointment and was also pleased with her speedily things were performe smoothly Service did a great job and I am very pleased I waited during the appointment and was also pleased with her speedily things were performed More

I brought my car in for an oil change and Jodie was very helpful and got me in-and-out of there within an hour helpful and got me in-and-out of there within an hour More

The, honest, personal and professional service Cameron brings to the dealership is outstanding. He is Concise, knowledgeable and friendly. I have met two maybe three people at this dealership that I felt brings to the dealership is outstanding. He is Concise, knowledgeable and friendly. I have met two maybe three people at this dealership that I felt had these attributes. More