Honda World

Holly’s Help Excellent - professional and pleasant. Most important, knowledgeable about my vehicle. Holly was so comforting in my concern about the trouble with m Excellent - professional and pleasant. Most important, knowledgeable about my vehicle. Holly was so comforting in my concern about the trouble with my Bluetooth issue. She said “Don’t worry. I will let you know when it’s time to worry. I got this!” More

Good experience overall with Honda World and their staff. Would like to have a more expedited purchasing process with less back and forth with managers. overall with Honda World and their staff. Would like to have a more expedited purchasing process with less back and forth with managers. More

Marshall Dean We spent a lot of time with Marshall trying to decide which car to purchase. He was very patient and helpful. We trusted his opinions and would highly We spent a lot of time with Marshall trying to decide which car to purchase. He was very patient and helpful. We trusted his opinions and would highly recommend seeking help from Marshall. Excellent! More

Amazing Sales Staff and Top Notch Service! Marshall Dean provided excellent customer service! His knowledge base is vast and his willingness to go the extra mile was above reproach! I wouldn't Marshall Dean provided excellent customer service! His knowledge base is vast and his willingness to go the extra mile was above reproach! I wouldn't go anywhere else! More

Laid back and low stress I had never gone to purchase a brand new car for myself and I was nervous. Nick was so easy to work with and was so knowledgeable that after a few min I had never gone to purchase a brand new car for myself and I was nervous. Nick was so easy to work with and was so knowledgeable that after a few minutes, I was at ease with the process, from drive testing, asking questions, and running through all the details. The car I really wanted wasn't available that day, but Nick kept me informed the whole time about where it was being built, as it was being transported, and when it was ready for me to pick up. I would definitely recommend family and friends to go see Nick. More

Great sales staff, horrible finance staff My fiancé and I came in to buy a 2018 Civic EX-L. Brian Trimble was our sales associate and we were beyond satisfied with his customer service. Brian My fiancé and I came in to buy a 2018 Civic EX-L. Brian Trimble was our sales associate and we were beyond satisfied with his customer service. Brian allowed us to take our time to pick out the best car for us, gave us a great price on the car, and was so helpful and friendly throughout the process. We will definitely be going through Brian on future Honda purchases (which we plan on doing here shortly again). However, the woman who helped us in finance was absolutely atrocious. Unfortunately, I cannot recall her name at this point, but when we return to Honda World in the fall to purchase another vehicle, we will refuse to work with her during the finance portion. She was incredibly rude the entire time, tried to hide extra fees on things she was trying to sell us, and acted like we needed to hurry because she had no time for us. She acted annoyed that my fiancé read over the entire contract to make sure we were purchasing what Brian promised us. She never gave us options on the monthly payment of just the car, and would only give us prices on what the monthly payment would be if we added in extra services. When my fiancé asked for the price of JUST the car monthly, she snapped at him with an answer and then continued to go on and on about other services we were not trying to get. She also tried to convince us to do twice monthly payments, WITHOUT telling us there was a $400 fee associated. Luckily, my fiancé read over everything before signing and saw the fee. She acted annoyed once we decided to not go with that payment plan, because she thought she had sold us on it with an extra $400 fee tacked on we didn't know about. Throughout our experience with her she made little offensive comments toward my fiancé, and it enraged us. We had such a great experience at Honda World up until this point, and we refuse to purchase another car from Honda World if she is our only option to work with for finance. Absolutely horrible customer service, and really should not be selling cars to people. More

excellent service I never liked the car buying experience of my past, and didn’t expect any different but Honda World and Brian Trimble surprised me and gave the best c I never liked the car buying experience of my past, and didn’t expect any different but Honda World and Brian Trimble surprised me and gave the best customer service and it didn’t end when I brought the car. They pointed out a scratch to the paint that they are fixing, invited me to attend a class they offer once a month to learn the Tech and operating details of the car and the Honda maintenance department. Before I drove off they had another gentleman sit with me in the car and answer any questions about the internal functions of the car. I am very impressed. Thank you!!! More

Thank You Nick! Great dealing with Nick, he takes the time to thoroughly answer all questions. I will definitely seek him out the next time we are purchasing another Great dealing with Nick, he takes the time to thoroughly answer all questions. I will definitely seek him out the next time we are purchasing another vehicle. More

Great experience Great customer service! Jeremy did a great job of helping me find the car I wanted, he made it easy! I am loving my new car Great customer service! Jeremy did a great job of helping me find the car I wanted, he made it easy! I am loving my new car More

Best experience ever buying a car I just wanted to say thank you to our awesome sales rep Nick Woodson and the rest of the team at Louisville Honda World. This was the easiest and most I just wanted to say thank you to our awesome sales rep Nick Woodson and the rest of the team at Louisville Honda World. This was the easiest and most enjoyable car buying experience we have been involved with. We love the vehicle and highly recommend Honda World to anyone looking for a great car and even better buying experience. Thanks again!! More