Honda World

Above and Beyond My Expectations Back in 2014 I leased a new Honda Accord at Honda World (then Sam Swope Honda) and my sales representative was Marshall Dean. I was immediately imp Back in 2014 I leased a new Honda Accord at Honda World (then Sam Swope Honda) and my sales representative was Marshall Dean. I was immediately impressed with Marshall because he was so down to earth, attentive to what I was looking for, AND he was not aggressive or pushy while I was on the car lot. This was my biggest concern when I made the decision to start shopping for a new car. So you can imagine how relieved I was having him working with me. I drove away that day with my Honda, extremely happy with my car as well as the superb service I received from Marshall as well as everyone involved in this purchase (lease). However, this is only a small part of my story - it only gets better. When I leased my car in 2014 my credit was excellent and has been for many years. In 2015 I became ill and had to leave work on FMLA for a few months. The major portion of this time was leave without pay because I had exhausted my sick and annual leave going to medical appointments. My medical issue was incurred while on active duty in the Navy and which I am 90% Service Connected. I was able to retire from the Navy after seventeen years and have worked full time at the local VA Medical Center since my retirement in 1997. Unfortunately, I was forced to file Chapter 13 bankruptcy but was allowed to keep my house and the Honda. When the lease ended in September of this year I knew it would be a long shot to purchase it due to my credit. But again, Marshall Dean worked with me and there are not enough words to tell you how this man kept me from feeling humiliated, demeaned or embarrassed. He was on the phone daily doing everything possible to help me buy this car. He not only had to find someone willing to finance the car BUT also agree to the interest rate allowed by the Bankruptcy Court. The allowable interest rate was 3% lower than what the financial company was asking but Marshall worked his magic and they approved it. Marshall was on the phone with me almost daily keeping me updated and providing guidance on the paperwork I needed and giving me encouragement. I can tell you much more about what a terrific person Marshall is, but I think you clearly have an idea of what a valuable individual you have representing your company. Lastly and to me, most importantly, Marshall made it possible for me to have a reliable car which I know will keep me on the road for quite a long time. I am 59 years old, divorced and still working full time. Without this car I would not be able to work and could very possibly lose my home. My job at the Veterans Administration Medical Center is 22 miles one way and a bus just would not get me there on time. I was in tears as I drove off the lot with my car, and I truly believe a different scenario would have taken place if not for Mr. Dean. I will absolutely recommend this dealership, and Marshall Dean, to anyone I know that is in the market for a car. My sincerest regards, Carol Wells More

Professional Service The service performed for my car was explained well and the advisor, Micah Pangburn, was very pleasant and professional in answering my questions. Wor The service performed for my car was explained well and the advisor, Micah Pangburn, was very pleasant and professional in answering my questions. Work was done within the time frame given to me. More

Fast, professional, honest Even without an appointment, I got into the maintenance area and was received by an associate very quickly. She was polite, competent and well-inform Even without an appointment, I got into the maintenance area and was received by an associate very quickly. She was polite, competent and well-informed. I decided to wait for the checks and maintenance needed in the comfortable waiting room, replete with free coffee and the latest daily newspapers. While I had been informed that the maintenance and checks needed could take up to three hours, it was only about two hours before I was on the way home in my newly conditioned Honda. The bill for the inspection and routine maintenance was remarkably low -- less than $75.00. Thank God for Honda World and its thriftyness and its expert and cordial staff More

Did My Homework My husband and I were looking for a new or used vehicle as mine was 12 years old with high miles. Once we found a car we were interested in online, I My husband and I were looking for a new or used vehicle as mine was 12 years old with high miles. Once we found a car we were interested in online, I reached out over the internet to Honda World. Arthur Wilson sent me an email promptly. I was in the area prior to the day that I thought that I could make it in so I dropped by. Arthur greeted me at the door. He was just the one I was looking for because not only had I done my research on my car, I had done my research on him as well! ( 5 star rated dealer) He pulled the car around for me so I could see it. A day or two later my husband made an appointment to drive the car. He had it parked up front for us on hold ready to go. He was very easy to work with, gave us all the information that we needed and made our experience both pleasant and fun. We ended up purchasing the car and I am so happy with both my new ride and the experience that we had ( now I can party like it's 1999). He even filled the tank for us. I recommend looking him up if you are at Honda World! More

Great service and affordable. We got a reminder notice phone call took out car in and was done efficiently and for a very good price. We have had three cars from Honda world and a We got a reminder notice phone call took out car in and was done efficiently and for a very good price. We have had three cars from Honda world and all have been very pleasant transactions from the beginning. More

Technology support Holly Pitt was immensely helpful to my husband and me today. She was knowledgeable and patient helping us to use our phone and ipad with the car ‘s fu Holly Pitt was immensely helpful to my husband and me today. She was knowledgeable and patient helping us to use our phone and ipad with the car ‘s functions. She showed us other helpful things too. Thank you, Holly! More

Worked with me Cody was very friendly and got help when I asked for him to honor Goodyear's quote. He first got Rachel (I think) and then they had Dale come over b Cody was very friendly and got help when I asked for him to honor Goodyear's quote. He first got Rachel (I think) and then they had Dale come over because Rachel could not authorize how much I needed them to come down. Dale explained to me why he could not come down to what Goodyear quoted but we compromised together and came up with a price that was acceptable to me. I really wanted to stay with Honda World but money is now an issue for me because I recently retired and now on a fixed income. Shopping around for the best price is paramount to me. Car was fixed in a timely fashion. While I was in the waiting room I had trouble getting tea. Cashier (didn't get name) came over and helped me. I appreciate how attentive everyone was. I have bought my last two cars from you guys and when I am ready to buy again, I will come see you because of your willingness to help me. More

Comfortable purchasing I am very satisfied with my Honda dealer--Lewis Ray because he is kind and patient. Since first time I met him this May I didn't buy anything until la I am very satisfied with my Honda dealer--Lewis Ray because he is kind and patient. Since first time I met him this May I didn't buy anything until last week. During this 5 months he never push me. Even when he is not sure I will buy the car or not he came to pick me up at the airport. And he is not a hard sell person. He just explained the car clearly and let me make the choice. So he is a salesman who makes client feel comfortable. More

Arthur Wilson is awesome! I have had several cars over the years and have worked with several salesman but Arthur Wilson was the friendliest and most helpful salesman we've eve I have had several cars over the years and have worked with several salesman but Arthur Wilson was the friendliest and most helpful salesman we've ever experienced. He went above and beyond to make sure that we were satisfied More

DK is amazing! DK helped me find the perfect vehicle and wasn’t like other car dealers who pressure people into a car. I had a great experience. DK helped me find the perfect vehicle and wasn’t like other car dealers who pressure people into a car. I had a great experience. More