During my recent vehicle purchase at Honda of Champaign, the sales staff and sales manager were friendly and honest. They accommodated my needs and special requests. Communication and attentiveness were excellent.
I was misled by the service adviser whose stated that I would need to purchase and install the trailer wiring separately. Further research on my own by consulting the Honda press release, and confirmation by a different Honda dealer, proved that the wiring would already be on the vehicle when delivered since it was the AWD model.
The buying experience was good up to that point, but then went sour during the meeting with the business manager. I wished he would have asked a simple question up front, "Are you interested in purchasing an extended warranty or service contract?" It would have saved me a great deal of time and anxiety. Instead, I got a drawn out sales pitch for additional warranty products that I found to be quite annoying.
There was a paint flaw on the new vehicle that was missed during the prep, but it was remedied by the service department before I left the dealership.
The amount offered to me for my trade-in was about one third of the NADA average trade-in value, so naturally I declined.
The dealership staff asked me in person and then in a subsequent email to give them 100% or 5 star review ratings. I find this to be presumptuous, and I wonder if this practice taints some of the dealer ratings in general.
Overall, I can recommend Honda of Champaign, but there were several minor issues that made it less than a perfect experience.