I recently purchased a 2022 Honda CR-V from Serra Honda, - Leibole
I recently purchased a 2022 Honda CR-V from Serra Honda, and overall I can confidently say it was worth the experience. This was actually my first time buying a car from a dealership, so it was a big decision for me. I drove about an hour and a half to get there because they offered me an honest deal and a fair price, and I’m really glad I made the trip. Steve was very kind, professional, and made the entire process smooth and straightforward.
A few days after the purchase, I noticed condensation forming inside one of the headlights. I reported it almost immediately, but unfortunately there was a delay in follow-up, which was frustrating at the time. As the issue persisted, I eventually had it inspected and was told it was a factory seal defect.
However, this is where I really want to highlight the dealership. Once management got involved, they stepped in, took ownership of the situation, and made things right. They replaced the headlight at no cost to me and handled everything professionally. On top of that, they even returned the car washed, which I really appreciated.
Things don’t always go perfectly, but what matters is how a business responds when something goes wrong. In my case, Serra Honda stood behind their customer and resolved the issue fairly.
Overall, I’m very satisfied with how everything turned out, and I would definitely recommend them, especially for anyone willing to make the drive for a good deal, honest pricing, and solid customer service.
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