Honda of Chantilly

WARNING: Financial Deception, Vehicle Negligence, and Gross Managerial Misconduct I highly advise prospective buyers to avoid this dealership. My experience was an absolute failure of process, financi Gross Managerial Misconduct I highly advise prospective buyers to avoid this dealership. My experience was an absolute failure of process, financial integrity, and basic customer service. 1. Financial Bait-and-Switch and Credit Abuse The sales process was compromised by a material breach of contract. I had a clear agreement for a 60-month term at 0% APR. On the day of delivery, this was unilaterally changed to a substantially worse 48-month term, a classic bait-and-switch executed at the final hour. Furthermore, the finance department executed three separate, unnecessary hard inquiries against my credit file in rapid succession, resulting in avoidable negative credit impact. 2. Gross Vehicle Negligence and Damage My new vehicle had an immaculate, pre-delivery black paint finish. Recognizing this, I issued explicit verbal instructions to multiple sales associates that the vehicle was not to be washed or put through any car wash. I was assured this instruction would be followed. Despite these guarantees, the vehicle was presented for delivery with the paint surface extensively marred, scratched, and covered in severe swirl marks. This indicates gross negligence and the use of a detrimental, substandard washing process by dealership staff, directly damaging a brand-new vehicle. 3. Arrogant Managerial Abandonment When I contacted General Sales Manager Ziad regarding the dealer-induced damage, he immediately denied liability, falsely claiming the marring was "factory standard." Following his instruction, I incurred a mandatory three-hour round trip to return the vehicle for inspection. I was then met by General Manager Jamal Edmonds, whose conduct was dismissive, unhelpful, and consistently unprofessional. Jamal minimized the damage, attributing the extensive marring to the vehicle's color and "normal" conditions. He refused to authorize professional third-party paint correction, instead offering only a non-guaranteed "hand buff" by in-house detailers he himself admitted would not yield a satisfactory result. He then suggested I was "better off doing it myself." His final, non-committal suggestion was to "participate in overseeing the quotes" for external work, without any binding commitment to contribution or reimbursement. Jamal concluded the interaction by stating he would be out of the office for the next two weeks and explicitly refused to designate any alternative management contact to handle the urgent and outstanding issue, effectively abandoning the resolution process. He then terminated the conversation by walking away and leaving me hanging after I asked if there was anyone else who can help, demonstrating a complete disregard for customer satisfaction and managerial responsibility. The cumulative failures from financial dishonesty to gross negligence to the arrogant abandonment by General Manager Jamal Edmonds demonstrate a severe and systemic lack of integrity. This dealership shows zero effort to correct problems they create. Avoid at all costs. More

I had an excellent experience with Honda of Chantilly. I connected with Ali Mezher earlier this month and we communicated by phone and text several times so he could fully understand what I was looking fo I connected with Ali Mezher earlier this month and we communicated by phone and text several times so he could fully understand what I was looking for and the price range I had in mind. I scheduled an appointment to come in but ended up arriving early—Ali was still able to accommodate me and made the entire process quick and seamless. He was completely professional, and I highly recommend both him and Honda of Chantilly. More

Our family has had a great experience at this dealership. From our purchase with DollyRose who was fantastic through the entire process, to working with Francis and Rebecca in the Sales Dept. to our recent v From our purchase with DollyRose who was fantastic through the entire process, to working with Francis and Rebecca in the Sales Dept. to our recent visit to the Service Dept. and working with Matt. Everyone went above and beyond to make a fair deal for our purchase and then make sure the car was taken care of after we purchased. It's been one of the best car purchase experiences in a long history of dealing with Honda dealerships. Highly recommend. And if you're shopping, ask for DollyRose when you go, she's the best. More

Noman made my car-buying experience smooth and stress-free. They were knowledgeable, patient, and truly listened to what I needed. I highly recommend [Name] if you're looking for a friendly and tr stress-free. They were knowledgeable, patient, and truly listened to what I needed. I highly recommend [Name] if you're looking for a friendly and trustworthy salesperson! More

The purchase was smooth. They made it very easy to go through. Nicely explained and compared all the trim as i wanted. Great service!! They made it very easy to go through. Nicely explained and compared all the trim as i wanted. Great service!! More

Unacceptable Service & Deceptive Practices at Honda of Chantilly I purchased a Honda Accord Sport from Honda of Chantilly at the end of last year. A few weeks later, my blind spot monitoring system fai Chantilly I purchased a Honda Accord Sport from Honda of Chantilly at the end of last year. A few weeks later, my blind spot monitoring system failed, and my salesperson assured me it would be covered under warranty. Unacceptable Service Experience 1️⃣ Misleading Information & Lack of Transparency I arrived at the service department expecting a warranty-covered repair, as my salesperson indicated. The service advisor had me sign a diagnostic test form without mentioning a $200 fee if the issue wasn’t covered. At no point was this charge disclosed upfront. 2️⃣ Unreasonable Wait & Poor Communication I waited 6 hours at the dealership with no clear updates. Only after this long wait was I told the issue wasn’t covered and I would have to pay for repairs. 3️⃣ Refusal to Release My Car & Emotional Distress I decided to file an insurance claim instead of paying out-of-pocket. Despite this, they demanded $200 for the diagnostic test. After arguing, they lowered it to $140, but I still refused to pay for a misleading charge. The manager was rude, dismissive, and unprofessional, treating me like I was at fault. 4️⃣ Holding My Car Until I Filed an Insurance Claim They refused to release my car until I completed the insurance claim. I repeatedly explained I was feeling unwell and needed to go home. Eventually, they offered another vehicle to take me home, but the experience was already mentally exhausting. Deceptive Sales Practices – Canceling My Service & Tire Packages When I bought my car, they upsold me a service & tire package, claiming it would be useful. When I needed it, they said it does not cover my issue. These add-on packages are a scam, designed to take extra money from customers. I will be canceling both packages immediately. Who Is Responsible? This is a systemic issue at Honda of Chantilly & Pohanka Automotive Group. The dealership’s management promotes misleading tactics, lack of transparency, and disrespectful treatment. Next Steps ✅ I will file an insurance claim to resolve my car’s issue. ✅ I will escalate my complaint to Honda Corporate. ✅ I will never return to Honda of Chantilly and will warn others against them. Final Thoughts ❌ Worst dealership experience ever. ❌ Lack of honesty, excessive wait times, and unfair charges. ❌ They held my car hostage until I filed an insurance claim. ❌ I regret buying from them & will escalate to the Better Business Bureau (BBB). ⚠️ If you plan to visit this dealership, BEWARE. Get everything in writing, and don’t trust their word. More

Honda of Chantilly made buying my first car extremely easy and made sure to help me get the best price compared to other dealers! easy and made sure to help me get the best price compared to other dealers! More