Honda of Chantilly

Our family has had a great experience at this dealership. From our purchase with DollyRose who was fantastic through the entire process, to working with Francis and Rebecca in the Sales Dept. to our recent v From our purchase with DollyRose who was fantastic through the entire process, to working with Francis and Rebecca in the Sales Dept. to our recent visit to the Service Dept. and working with Matt. Everyone went above and beyond to make a fair deal for our purchase and then make sure the car was taken care of after we purchased. It's been one of the best car purchase experiences in a long history of dealing with Honda dealerships. Highly recommend. And if you're shopping, ask for DollyRose when you go, she's the best. More

Noman made my car-buying experience smooth and stress-free. They were knowledgeable, patient, and truly listened to what I needed. I highly recommend [Name] if you're looking for a friendly and tr stress-free. They were knowledgeable, patient, and truly listened to what I needed. I highly recommend [Name] if you're looking for a friendly and trustworthy salesperson! More

The purchase was smooth. They made it very easy to go through. Nicely explained and compared all the trim as i wanted. Great service!! They made it very easy to go through. Nicely explained and compared all the trim as i wanted. Great service!! More

Unacceptable Service & Deceptive Practices at Honda of Chantilly I purchased a Honda Accord Sport from Honda of Chantilly at the end of last year. A few weeks later, my blind spot monitoring system fai Chantilly I purchased a Honda Accord Sport from Honda of Chantilly at the end of last year. A few weeks later, my blind spot monitoring system failed, and my salesperson assured me it would be covered under warranty. Unacceptable Service Experience 1️⃣ Misleading Information & Lack of Transparency I arrived at the service department expecting a warranty-covered repair, as my salesperson indicated. The service advisor had me sign a diagnostic test form without mentioning a $200 fee if the issue wasn’t covered. At no point was this charge disclosed upfront. 2️⃣ Unreasonable Wait & Poor Communication I waited 6 hours at the dealership with no clear updates. Only after this long wait was I told the issue wasn’t covered and I would have to pay for repairs. 3️⃣ Refusal to Release My Car & Emotional Distress I decided to file an insurance claim instead of paying out-of-pocket. Despite this, they demanded $200 for the diagnostic test. After arguing, they lowered it to $140, but I still refused to pay for a misleading charge. The manager was rude, dismissive, and unprofessional, treating me like I was at fault. 4️⃣ Holding My Car Until I Filed an Insurance Claim They refused to release my car until I completed the insurance claim. I repeatedly explained I was feeling unwell and needed to go home. Eventually, they offered another vehicle to take me home, but the experience was already mentally exhausting. Deceptive Sales Practices – Canceling My Service & Tire Packages When I bought my car, they upsold me a service & tire package, claiming it would be useful. When I needed it, they said it does not cover my issue. These add-on packages are a scam, designed to take extra money from customers. I will be canceling both packages immediately. Who Is Responsible? This is a systemic issue at Honda of Chantilly & Pohanka Automotive Group. The dealership’s management promotes misleading tactics, lack of transparency, and disrespectful treatment. Next Steps ✅ I will file an insurance claim to resolve my car’s issue. ✅ I will escalate my complaint to Honda Corporate. ✅ I will never return to Honda of Chantilly and will warn others against them. Final Thoughts ❌ Worst dealership experience ever. ❌ Lack of honesty, excessive wait times, and unfair charges. ❌ They held my car hostage until I filed an insurance claim. ❌ I regret buying from them & will escalate to the Better Business Bureau (BBB). ⚠️ If you plan to visit this dealership, BEWARE. Get everything in writing, and don’t trust their word. More

Honda of Chantilly made buying my first car extremely easy and made sure to help me get the best price compared to other dealers! easy and made sure to help me get the best price compared to other dealers! More

Excellent service! Great place to shop! We also trust Honda brand vehicles because of its incredible reliability. Our experience with this brand is through Acura MDXs w Great place to shop! We also trust Honda brand vehicles because of its incredible reliability. Our experience with this brand is through Acura MDXs which are also made by Honda. This time, we decided to purchase/lease a 2024 Honda Accord. We are very pleased with our decision. A big shout out to Alexis, who worked with us most of the time, and also Tyson, who were a fantastic help as well, and the store manager’ at the end of the deal, who took the time to explain in detail about our new car deal. We highly recommend them! More

Bunch of uncooperative people. I am very disappointed with these people. If you call them, they answer, but then they say they will call you back and never do.” I am very disappointed with these people. If you call them, they answer, but then they say they will call you back and never do.” More