Honda of Chantilly

Just bought a Honda pilot yesterday. They matched the price from another dealer. So figured got a great price. And this is where they get you -- they nickel and dime you with all the accessories that other dealers include with the car. And the list is long and in small print so unless you read it carefully, you won't know that wheel locks are part of the "accessory" list. I'm surprised the engine is not on there as well. Wheel locks as an accessory on 20" Honda rims, really? I have bought so many Hondas over the years and this is the first dealer that said it is an accessory. And I only found out that my 20" black rims didn't have them after I came home. So the next day, I go back thinking that I could just ask for them by showing them that other dealers just include them (3 random, different dealers) for the exact same car. Nope! I spoke with the GM and didn't make me feel like a valued customer who just spent 40K on a car. Felt more like a sucker, "you bought the car and now you ask for something..." The message was I have to pay for them, sorry. Didn't seem like they care if they lose loyal customers. If you're in the market for a Honda, go elsewhere -- like Fairfax Rosenthal. I bought a Honda accord there and a much better experience. The only thing going was the new sales person I dealt with -- very nice. AGAIN, avoid this dealership -- after you purchase -- you'll be treated like 2nd class. I certainly felt like it.

This is my first time buying with Honda Chantilly, and it will definitely be my last. I bought a car here not so long ago, I had some issues (one factory key and one fake key, Hole side door). I called back to talk with sale manager -Jamal Edmonds-. and was trying to contact customer service i was being ignore (Rene, Jonsome . Just got the car, no follow up to see how I’m doing with the car. It’s took me 3days to get I touch with one of them to talk but they say oh i can take it to Lexus dealer ship get it done and pay for it? Also during the test drive, I was already feeling uncomfortable because of covid19, I wanted to keep 6 feet apart but I didn’t get that chance. The sale man -Renee- sit next to me and put one of his hand to cover a big Hole by side door. Please help me! ⭐️

Amin was excellent. He checked my car in and provided timely updates until the maintenance was performed and completed on my car. I was very satisfied on how quick I received my car back. I highly recommend him if you are taking your car here. Awesome experience!!!

Many thanks to Velinda Price, Parsa Yazdani, and Jay Palani for our new Honda CR-V. Thank you especially for your outstanding and very professional customer service!

I purchased a 2018 Accord. The purchase process was seamless and as easy as I could have asked for. My disappointment with Honda is with 3 issues Masking of a smoke odor that was not noticed until after purchase Rattle at front passenger door (which was fixed) Rear deck rattle which hasn’t been fixed and Honda denies is there. I KNOW what I hear. Additionally , a quick on line search and you can see it is a regular issue. At any rate , No one likes to purchase a smoking rattling car.

Jamal Edmonds General manager is Best customer service patient and kind trying his best to any Issue to solve problems or Any concern I recommend it .... Service in Honda of Chantilly very friendly they know what they doing

Katie in the service department is always a pleasure to work with! I’ve brought my car to have service done several times. Very professional and always provides a top notch experience!

I worked with Heyner Lopez (Sales rep) I have nothing but happiness as I worked with him and Jared the financial rep. They both helped me out tremendously, giving me a good deal and good interest rate. I recommend anyone to look for there help

Five stars ⭐️ for the sales person Haner Lopez for his exceptional service but delearship manager has bad attitude with us no stars for GM 👎 g

I want to thank Ishaq Mir for helping us in getting a golden deal on new 2020 Honda CRV. He provided a great and excellent customer service. Thank you for getting us this deal.