Honda of Clear Lake

I had my check engine light come on today on my 2010 Honda CR-V. I was a bit nervous since I am older and the primary caregiver for my wife who is going into the hospital again on Monday morning to ge Honda CR-V. I was a bit nervous since I am older and the primary caregiver for my wife who is going into the hospital again on Monday morning to get her third surgery in as many months. I didn't want to risk getting stuck. So, I went to Honda Clear Lake since I have done business with them since 1980. As you can see from the repair estimate, they wanted to charge me $311 for what they called various evaporative emissions systems codes. As you can see they also identified another $2500 in so-called required maintenance. I waited for 2.5 hours to receive this estimate and there were three other people in the waiting area. After being presented with the estimate I questioned the $311 and it turns out that it was $100 for a new fuel cap and $200 for labor to read the codes. As stressed as I was, I agreed to the repair since I am the primary caregiver for my wife and she is disabled at home. I was told that the repair could not be completed until noon on Saturday and that they would have to get me a loaner vehicle. I was asked for my license, my insurance and they also needed to put a temporary $200 charge on my credit card for the loaner. I had gotten loaner vehicles through Honda Clear Lake in the past and had never been asked for a deposit. That seemed unfair to me since they were keeping my vehicle and I had been a customer for 45 years. The manager came out and explained to me that was the policy and there was no flexibility. I begrudgingly agreed to the $200 deposit and the manager walked away and I told him that was no way to do business. He turned and said, "you know what, I will not repair your car and you can leave". I left and went to Auto Zone on El Dorado Blvd. The manager came to my car, read the code causing the check engine light and said it was just a faulty gas cap. She gave me a new gas gap for free since I had purchased a cap from them previously. I asked the manager of the Auto Zone if they could clear the code and she informed me that after a few miles that the code would clear on its own. Honda Clear Lake informed me that the $311 was required because of the necessary reading and analysis of the codes to determine the exact repair and also the cost to clear the code. Unless Auto Zone is wrong, I believe that Honda Clear Lake is simply taking advantage of Senior customers by being less than transparent in their sales practices regarding repair estimates. I had a another run in with Honda Clear Lake when they relocated to their new League City location. When I purchased my 2010 CR-V I had lifetime free oil changes. Every time that I have come to the new location since they told me that the free oil changes were no longer honored by the new owner. I produce paperwork every time I get an oil change and they begrudgingly honor it. The manager has made it clear that I am am not welcome back to Honda Clear Lake and to me this is a conscious effort to dodge the free oil change for life commitment made when I purchased the vehicle in 2010. I am mortified by the treatment I received and I think that they need to be called out for this treatment which clearly damages the Honda brand name and the Honda Clear Lake dealership. More

Buyers beware! Honda of Clear Lake employs employees who are clueless about cars. They’ll wear you down with endless waiting times. I’ve witnessed my sales associat Honda of Clear Lake employs employees who are clueless about cars. They’ll wear you down with endless waiting times. I’ve witnessed my sales associate on his phone multiple times, completely detached from his work. They aggressively push every add-on in the book, claiming that “items cannot be removed.” To make matters worse, they neglected to perform a pre-delivery inspection on my brand-new car. I discovered several issues even before leaving the dealership. At that point, they have your money, so they simply tell you to “step aside and make an appointment to get it fixed.” This dealership is an absolute disgrace. The people there are awful, and the service is even worse. Save yourself the headache and shop elsewhere. More

Beware! Terrible treatment of a military service member and extended delays in getting the car fixed. My son was deployed to Texas and on the way out there Terrible treatment of a military service member and extended delays in getting the car fixed. My son was deployed to Texas and on the way out there, the car ended up with a blown head gasket. They refused to give my son a loaner vehicle because he had a driver's license and insurance from Florida, where is lives. We paid for premium warranty for any issues, however, this only covered 10 days of rental vehicle. It took the dealership 32 days to get the vehicle fixed. We called many times and spoke with Ted, Eddie, and wayne, to find out what was taking so long and why there were so many delays. It should not take 32 days to get the head gasket fixed. We tried to speak with the general manager and could never speak with Keith. Spoke with customer service member Raheel and he said he would look into the matter and he never returned our call either. Terrible treatment, shameful to treat our military members or anyone this way! More

I set up a service appointment to get a recall done as well as an oil change. I called to confirm the time it would take and they said about 3 hours. I arrived and while talking to the service guy. He tol well as an oil change. I called to confirm the time it would take and they said about 3 hours. I arrived and while talking to the service guy. He told me it would take about 4 days because they're behind on vehicles and I could rent a car for $20 a day. I will pretty much never bring a vehicle here ever. More

Made a reservation a week in advance for a safety recall issue. Noted in the reservation that I would wait while the work was done. Drove to the dealership in pouring rain at 8:00 am only to be told that issue. Noted in the reservation that I would wait while the work was done. Drove to the dealership in pouring rain at 8:00 am only to be told that I would have to leave the vehicle for minimum 2 days. No loaner available. Service tech blamed it on being very busy with recalls but then what's the point of making a reservation. He said they had the part but not the time. They sent me 3 texts confirming my appt but never communicated that I would have to leave the car for 2 days. Will NEVER bring my car to them for anything again. More

Don 't buy an HRV. Outrageous traffic and road noise. You will be sorry! And nobody at Dealer really cares if you paid cash and are disappointed. Used retirement mo Outrageous traffic and road noise. You will be sorry! And nobody at Dealer really cares if you paid cash and are disappointed. Used retirement money. What a sap I am More

Horrible place ! ! This dealership is ran by a bunch of losers!! Buy a car here and they will lie to you and make you think you are getting such a good deal! Go to ano ! This dealership is ran by a bunch of losers!! Buy a car here and they will lie to you and make you think you are getting such a good deal! Go to another Honda dealership there are so many that have more choices and are ran by actual smart people! The people here are not good people trust me. More

I would give them zero stars if available. The service department is extremely rude and slow. They knew that an open recall was the cause of our A/C compressor failure, it was even confirmed b The service department is extremely rude and slow. They knew that an open recall was the cause of our A/C compressor failure, it was even confirmed by a third party mechanic. Days later we get the runaround, and bill for diagnostic and are told we need more diagnostics for another 700+. After presenting what was told to us by the third party mechanic I was asked "are you a master mechanic?" In addition they stated Honda wouldnt cover the repair because it was only for the compressor shaft seal, not a siezed compressor. Not the one covered in oil from the compressor shaft seal that leaked. We took it back to the other mechanic for repair and will never return. More

I made an appointment for 9 AM and was there early. After 2 hours and 14 minutes they finally started working on getting me a new ignition key. 3 hours and 15 minutes and over $300 for a new ignition k After 2 hours and 14 minutes they finally started working on getting me a new ignition key. 3 hours and 15 minutes and over $300 for a new ignition key, I won't ever be back. Like another reviewer said, What's the sense in making an appointment if they just place your vehicle at the end of the line and you sit and wait? More

4 / 5 times I’ve have a bad experiences there in your service department. I won’t be back ever. service department. I won’t be back ever. More