Honda of Clear Lake

The service was done quickly and met my expectations. Charlie was friendly and very responsive to my questions. He also kept me informed about the status of the service. Charlie was friendly and very responsive to my questions. He also kept me informed about the status of the service. More

We had gone to another dealer ship Community Honda. It was a nightmare. Tony helped us get our vehicle to your service center and had it fixed in no time. He kept us up dated and was very helpful. Great S was a nightmare. Tony helped us get our vehicle to your service center and had it fixed in no time. He kept us up dated and was very helpful. Great Service. More

Dealer website allows me to make service appointment on-line and reduces the time spent getting my car serviced. Once at the dealer, it is nice to sit back and enjoy drinking coffee while reading the Ch on-line and reduces the time spent getting my car serviced. Once at the dealer, it is nice to sit back and enjoy drinking coffee while reading the Chronicle. The best thing, I trust the dealer mechanics are going to do a great job. More

Everything was great he explained all the work they did in detail. The work was done in a timely manner and Eddie was prompt in letting me know that my car was ready. He is a great customer service oriente in detail. The work was done in a timely manner and Eddie was prompt in letting me know that my car was ready. He is a great customer service oriented employee. Thank you Eddie!!! More

my honda ridgeline ,we bought new --it now has 100.000 miles on it and my wife is the soul driver of this vehicle--my wife is over 75 yrs young---i have been at eng. tech. at the johnson space center for miles on it and my wife is the soul driver of this vehicle--my wife is over 75 yrs young---i have been at eng. tech. at the johnson space center for over 40 yrs-----no a little bit about mechanical things----this vehical has had all routine maintance checks and has had no problems,which is why i think my wife can continune driving this vehical and myself feel she is safe and protected----all of the above was pointed out to troy ,and he seemed to be as concerned as i that everything was checked out and ready for the road, great job troy and thanks for your concern. More

Customer service was great. Everything was explained in detail and was handled very profesionally. They catered to my son and I as we waited and the wait was shorter than expected. Would reccomend them to detail and was handled very profesionally. They catered to my son and I as we waited and the wait was shorter than expected. Would reccomend them to anyone needing to have their honda serviced. More

As always, great service - thanks to Orey Hebert. No surprises and everything is fixed correctly. Will definitely come back for service and to look at new cars. surprises and everything is fixed correctly. Will definitely come back for service and to look at new cars. More

Time for my 12-year-old Honda to have some serious repairs made. I used the dealer so I could schedule online, get a loaner vehicle, know they'd have needed diagnostic equipment, be done by mechanic repairs made. I used the dealer so I could schedule online, get a loaner vehicle, know they'd have needed diagnostic equipment, be done by mechanic trained on Hondas, get Honda parts and have Honda company as a last resort if there were problems. I realized I wouldn’t get the best price. The job was done well. The customer service person, Eddie Guilloy, was polite, helpful and gave me discounts. I was 100% satisfied. More

Was working back and forth with internet manager Will Hensel for a few weeks on a V6 Accord coupe and had settled on the only white one on their lot for which he quoted me by email a full out the door pr Hensel for a few weeks on a V6 Accord coupe and had settled on the only white one on their lot for which he quoted me by email a full out the door price. Made an appointment to see him but when I arrived, he was not available for one reason or another. I was then given Viresh Patel who was very helpful and courteous in test driving the vehicle with me. After test driving and going back in to finalize deal, ended up being told that price quoted was not correct since he (Will) did not factor in the dealer installed items. This infuriated me since I had printed even Will's email with full out the door price and thought that we were already past this and instead was faced with a price thousands more than expected. I left the dealership without negotiating one cent and with a very negative impression of Will Hensel in particular as he did not seem interested in honoring his own written price quote (dunno which is possibly worse, him not knowing full details about an item he is selling or him being deceptive in quoting one price just to get you in the door). I ended up buying a V6 Accord coupe instead from Gillman Honda at Fortbend whose folks know how to be upfront on pricing and how to treat customers. I will never come back to Honda Clear Lake and will make sure friends, colleagues and family know to stay clear of this dealer as well. Salesman Viresh was the only positive person I came in contact with and he in fact also called me a few days later to offer me the same unit at a lower price (but this was still above what was quoted to me by Will Hensel) to which I declined having already contacted Gillman Honda instead with an offer to buy there instead. More

I have not been able to buy any of my last four Honda vehicles from this dealer. They are always too high on price. The last time I tried to buy from them I was played in the usual salesman pitch. I h vehicles from this dealer. They are always too high on price. The last time I tried to buy from them I was played in the usual salesman pitch. I had been by to look at cars several days earlier. The salesman called me back and said that if we would come down that evening and buy the car that he would "make it worth my time." He did not. He jerked us around and would not negotiate from invoice, kept saying "what do you want your payment to be" Would not meet any reasonable offer with a counter offer. We bought the car for invoice a few days later at Honda of lake jackson. The previous times we had tried to purchase a car at Honda of Clearlake we had left and bought at David McDavid, Ron Carter(used), and Honda of Kingwood. I would recommend any of these dealerships. I constantly get service from Honda of Clearlake, and buy parts from them. These sides of the business is excellent. If only the Retail part of the dealership would take a hint from their service department and not play games and refuse to make a reasonable deal. Dealing with Honda of Clearlake is a joke, and should only be used for entertainment purposes. Later, DB. More