Honda of Clear Lake

INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT TRUST ANY INITIAL INFORMATION YOU RECEIVE!!! On 3 occasions over a 2 day period I was told I INCREDIBLY DECEPTIVE BUSINESS PRACTICES!!!! DO NOT TRUST ANY INITIAL INFORMATION YOU RECEIVE!!! On 3 occasions over a 2 day period I was told I was completely pre-approved, even given amount I was pre-approved for. Upon arrival to complete purchase, I was told that since I had an existing loan on a vehicle, they could not approve the purchase! I drove 35 miles for nothing! They obviously knew the sale would not be completed since they had already run a credit report on me and could obviously see the existing car loan! Why would they have someone go to make the purchase when they knew it would not occur? A total waste of time for me and the dealership employees!!! DEALERSHIP NOT RECOMMENDED UNDER ANY CIRCUMSTANCES!!!!! More

This is the 2nd time we have tried to buy a vehicle from this location. We have purchased 4 vehicles in the last 4 years but NONE have been from them. Both times we came in, they were rude. The Salesman Hat this location. We have purchased 4 vehicles in the last 4 years but NONE have been from them. Both times we came in, they were rude. The Salesman Hata this time was actually helpful and nice. But the salesmanager Bennett was rude and totally unprofessional by making comments about "loving open and shut deals and being able to sale the car I wanted to 10 other people at HIS price...and was I being difficult due to other bad experiences??" He also laughed at us and continued talking about us as we were leaving. Then the GM asked us to come back and when we agreed the same salesmanager tried talking to us again and when we asked to speak to someone else...Bennett got offended and told us to leave his dealership and to never return and walked us out and opened the door. --We left and went to David Mcdavid and within 10 minutes made the same deal for the car we wanted minus the extra $500 Clear Lake Honda wanted to charge us for some ad-ons we didn't want called"dots" (we still don't know what these things were) I wouldn't buy a car from them now even if they paid US to. Their ego gets in the way of doing business. I feel sorry for the saleman that works there. More

I had a great experience this morning. I was half asleep and when I walked in the service dept to get my oil changed, (free oil changes for the life of my car) I was startled by a friendly face with my serv and when I walked in the service dept to get my oil changed, (free oil changes for the life of my car) I was startled by a friendly face with my service order and a pen saying "Good morning Ms. B*******, I just need to sign here and we'll get you started." I was very pleased and 40 min later I was on my way back home! Thanks guys for the good work! Always very professional and courteous! More

I took my car in for routine maintenance and had never been to this Honda dealership before. I was expecting the same old, same old in service. The time involved in getting to a dealership early to drop been to this Honda dealership before. I was expecting the same old, same old in service. The time involved in getting to a dealership early to drop off and take time off work to pick up and planning a day with no car is typically inconvenient and no fun. I was VERY pleasantly surprised to find that Honda of Clear Lake had a free loaner car for me! It took just mere minutes to get checked in and on the road to work in my loaner. My service coordinator, Carlos, was incredibly courteous and did an outstanding job keeping me up to date on the progress of my service. Although they had to keep my car overnight due to unexpected wear on belts and hoses, I never felt inconvenienced or taken advantage of. They were extremely accommodating about finishing my car in plenty of time for me to pick it up without my having to leave work early or rush to get to Honda before they closed. I travel all over the city for work and will always be sure my future maintenance coordinates with work appointments in Clear Lake so I can bring my car back here. I have also told many of my excellent experience there. More

I went to this dealership to purchase a new/used vehicle. The price on the WINDOW STICKER was $20,999 for a 2007 Nissan Murano on the used lot. I was told that this was what I would pay but then after a "b The price on the WINDOW STICKER was $20,999 for a 2007 Nissan Murano on the used lot. I was told that this was what I would pay but then after a "bait & switch" of the paperwork I paid $24,400 + $2000 for some BS extended warranty that I didn't even want. When my husband called them on it they denied everything. This dealership is a joke and all I got was ROYALLY SCREWED. I got a vehicle that they lied to me about just about everything to do with! More

My 2008 Honda has defective paint and should be under warranty but they are trying to tell me the paint is cracking because of rain?? Yes, you heard it, don't let your car get rained on. I called America warranty but they are trying to tell me the paint is cracking because of rain?? Yes, you heard it, don't let your car get rained on. I called American Honda because I simply wanted a second opinion and they told me the car was looked at by people who did not look at my car. In fact they were not even at the dealership when we were there. The dealership lied to the investigator to keep from repainting the hood of a civic. They are crooks!!!! More

i been working with greg and twine in used cars...i had the worst experience. u can imagen..i tryed to get a truck.they told me i was approved.so they gave us the truck, we drove the truck for about a week the worst experience. u can imagen..i tryed to get a truck.they told me i was approved.so they gave us the truck, we drove the truck for about a week. then we gat a phone call from greg the sale person. that i need to returned the truck cause. they said the bank did not approved me. so my husband returned the truck on the next day. it was sunday 07/25. i spoke to twine about my down payment he said they will returned my money first thing monday morning 07/26/10..when i call thursday 07/29/10 he say they forgat...what a service you guy suck..or it that how u guys mgr. treat cust.SUCK. SUCK. SUCK...IF I WOULD HAVE THE POWER YOU GUYS WOULD NOT BE OPEN...AND I GAT A BETTER TRUCK FROM CHAMPION FOR MORE MONEY $19000.00..YOUR LOST More

Nothing but professional grade A+ liars!!! My salesperson was not the issue what so ever. It was the person named El Holguin who called me up the day before saying I was approved for a used vehic salesperson was not the issue what so ever. It was the person named El Holguin who called me up the day before saying I was approved for a used vehicle. So I nicely drove through an hour an a half worth of traffic just to pick out an vehicle. When i got there all the sale people greeted us when we came in. Ok cool, nice customer service. Our sales person seemed kind of nervous but also new. No problem. The problem was when I filled out the application it was a complete different story. They said they couldnt help me I needed a co-signer and so. No when good o'l El Holguin talked to me, she told me everything was good from my end just come on down and pick a car. So i asked to speak to El Holguin and guess who decided not to see me. Same as when I ask to speak to the general manager, they decided not to go get him. Now from this experiance with Honda Of Clear Lake, I recommend no one to even bother giving them business. I really had to turn the other cheek, just to make my way out of there. Professional Liars and cons!!!! More

We have purchased several vehicles from this dealership and will continue to do so. Every person that we have dealt with there has been highly professional, friendly and knowledgeable. They are all good and will continue to do so. Every person that we have dealt with there has been highly professional, friendly and knowledgeable. They are all good men and a pleasure to deal with. We highly reccommend them to our friends and anyone that we hear talking about purchasing a vehicle either new or used. To us, going anywhere else is not near as good. There service department is excellent and efficient as well. This is all around our favorite dealership and no, we are not related to anyone there. They make you feel like part of their family. We would rate them a BIG 10!!!!!!!!!!!!!! More

I chose this dealership only because this was the closest one to my house, boy was this a bad move on my part. At first I thought they really wanted to help, they talked a good game about customer service an one to my house, boy was this a bad move on my part. At first I thought they really wanted to help, they talked a good game about customer service and price but it was all for show. I did my research with other cars but chose Honda for their quality. I am in the military and so is my son for whom I purchased this car. They gave me there best price of $20,000.00 and told them I needed to keep looking. I am a USAA member and found that they have a dealership program for its members even if you don’t finance through them. Gillman Honda was going to sell me the same car for $18,500.00, but they are 25 miles away from my house. I took this price, with the verified e-mail, back to Honda of Clear Lake and told them if they would match this price I would purchase the car the next day, Will and Ruben talked it over with the person that approves the deals and said it could be done so I told Ruben to expect me in the morning. Fully expecting to drive away with my new car, I had my neighbor drop me off before he went to work. I have had some bad experiences buying a car before but this was by far the worst. From the moment I stepped foot in the dealership that day it was bad. Nobody knew I was coming in, nobody I had dealt with was around and It took them 30 minutes to get me help and the deal we came up with was out the window because they said no one had written it down, so I walked away. Halfway home the manager called me and told me that could make the deal but I told him I was walking home and not about to walk back so he sent Will Hensel to get me. I thought everything would be ok after that, but it was only the beginning. The finance guy I had been dealing with, Ruben Flores, did not come in that day and nobody knew when he was going to show up so they pawn me off on another person. I did not get his card and I do not remember his name and believe me I wish I did. He was a very friendly guy when I sat down and we chatted a bit before we got down to business but after he tried to sell me an extended warranty and I turned it down his demeanor changed, gone was the helpful attitude and friendly smile. Before I knew it a flurry of paperwork started flying about on his desk ready for my signature, it felt like he just wanted to get it over with. Turns out they did a bait and switch on me and overcharged me $2000.00 on the price of the vehicle which I did not find out until later after it was too late and the vehicle was mine. I fully expected to pay for tax, title and license fees but this was over and above these fees. This was the most disorganized dealership I have been in. I have more if you need it, and believe me it is not good! If you want more please contact me. More