Honda of Cleveland Heights

Avoid Honda Cleveland Heights — In My Opinion, This Is Not a Dealership You Can Trust In my experience, Honda Cleveland Heights operates in a way that prioritizes profit over professionalism and custom Not a Dealership You Can Trust In my experience, Honda Cleveland Heights operates in a way that prioritizes profit over professionalism and customer trust. On Monday, June 15, 2025, I went in to purchase a 2022 Honda Odyssey Elite. I spent several hours with Roman (the salesperson) and James (the sales manager) going over all the details. I was ready to pay full asking price — not a single dollar was discounted. The only difference was that I chose to use my own credit union financing rather than their in-house option, which had a higher interest rate. When it came time to finalize the deal, that's when things changed. In my opinion, Roman acted abruptly and unprofessionally — he removed the paperwork from in front of me and told me, “The deal’s off.” I was confused and concerned, especially since I hadn’t asked for anything out of the ordinary. I escalated the situation to James, who assured me the deal would be honored. After another long wait, Roman handed me the paperwork again, and James confirmed that I could bring in the check from my credit union when it arrived and that the vehicle would be ready for pickup. By Wednesday, June 18, 2025 around noon, I called to follow up. To my shock, I received a call back from Roman informing me that they had sold the vehicle to someone else. I received no courtesy call, no warning, and no professional communication beforehand. In my opinion, this was a total breach of the trust established during the sales process. To be clear: I had already initiated the financing from my credit union I had secured insurance and was preparing for pickup I was fully prepared to pay the listed price in full The only apparent issue was that I declined to use their financing Based on my experience, this dealership is more concerned with internal profit structures than doing right by the customer. Roman’s conduct during the process and James’s failure to follow through on what was promised made it clear to me that this is not a team I would ever want to do business with again. My recommendation is to take your business elsewhere. There are plenty of reputable dealers in Northeast Ohio — this, in my opinion, is not one of them. More

I brought my wife in to get her a new car and we walked out with a new car! No hassle, pretty easy process, and friendly conversation… all thanks to Adam! Thank you Adam for your friendly demeanor and hosp out with a new car! No hassle, pretty easy process, and friendly conversation… all thanks to Adam! Thank you Adam for your friendly demeanor and hospitality, it means a lot :) More

5 Stars – Excellent Car Buying Experience with Austin! I had a fantastic experience buying my car from Austin at Honda of Cleveland Heights. From the moment I walked in, Austin was friendly, profession I had a fantastic experience buying my car from Austin at Honda of Cleveland Heights. From the moment I walked in, Austin was friendly, professional, and incredibly knowledgeable. He made the entire process smooth and stress-free, answering all my questions with patience and honesty. What really stood out was his genuine desire to help me find the right car—not just make a sale. He listened to what I needed, offered great suggestions, and never made me feel pressured. The paperwork was straightforward, and he walked me through every step clearly. If you're looking to buy a car and want someone who truly puts the customer first, I highly recommend asking for Austin. Thanks again for the excellent service—I love my new car! More

Vlad & Bahaa were great. Would highly recommend for any future vehicle purchases. A great atmosphere, sales team, and experience! Would highly recommend for any future vehicle purchases. A great atmosphere, sales team, and experience! More

Adam was great to work with. We're very happy with our CRV. Very pleased with the service. We're very happy with our CRV. Very pleased with the service. More

Michael Dorony is the best! Couldn’t have made the process any easier. I will look for him next time I need a vehicle. Couldn’t have made the process any easier. I will look for him next time I need a vehicle. More

Had a great experience with Michael Dorony purchasing a vehicle for our son. Would highly recommend for any future vehicle purchases. A great atmosphere, sales team, and experience! vehicle for our son. Would highly recommend for any future vehicle purchases. A great atmosphere, sales team, and experience! More

Everyone in the dealership was nice & friendly ! The Salesman Cello was very good he made my car buying process smooth he made sure I hit the vehicle that was best fit for me ! The Salesman Cello was very good he made my car buying process smooth he made sure I hit the vehicle that was best fit for me ! More

The sales person Ramone was great I really appreciated how the finance manager was willing to talk to me before I chose a vehicle. My sales person went above and beyond to provide me with a great sales e how the finance manager was willing to talk to me before I chose a vehicle. My sales person went above and beyond to provide me with a great sales experiencing to make sure that I was not only comfortable with my vehicle purchased. He went above and beyond to make sure that it was a great.Experience More

Austin was a wonderful sales consultant! I had an easy, great experience and he was so helpful and attentive. I never felt pushed or pressured, and they provided really great customer servic I had an easy, great experience and he was so helpful and attentive. I never felt pushed or pressured, and they provided really great customer service! Thank you, Austin, for all of your help in making this buying process smooth and pleasant! More