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Honda of Cleveland Heights

Cleveland Heights, OH

4.4
3,225 Reviews
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2953 Mayfield Rd

Cleveland Heights, OH

44118

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Showing 3,225 reviews

July 02, 2026

I recently had a great experience working with DJ at Honda of Cleveland Heights. DJ was knowledgeable and helpful in working with us and allowing us to purchase the car that we wanted. Both DJ and Dimit More

by FB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David "DJ" Jackson
Jul 02, 2026 -

Honda of Cleveland Heights responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that DJ and Dimitri provided you with such a knowledgeable, helpful, and transparent car-buying experience. Our team is committed to making the process as smooth and enjoyable as possible, and it's great to know they helped you find the perfect vehicle while taking the time to explain all of your options. We truly appreciate your recommendation and your trust in Honda of Cleveland Heights. Congratulations on your new car, and we look forward to serving you again in the future!

July 02, 2026

I recently had a great experience working with DJ at Honda of Cleveland Heights. DJ was knowledgeable and helpful in working with us and allowing us to purchase the car that we wanted. Both DJ and Dimit More

by FB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David "DJ" Jackson
Jul 02, 2026 -

Honda of Cleveland Heights responded

Thank you for your fantastic 5-star review! We're so glad to hear that DJ and Dimitri made your car-buying experience a great one. Providing knowledgeable guidance, clear communication, and helping our customers find the right vehicle are always our top priorities. We truly appreciate your recommendation and your kind words about our team. Congratulations on your new vehicle, and thank you for choosing Honda of Cleveland Heights. We look forward to seeing you again!

June 29, 2026

Lamar help me purchase a great vehicle. Thanks again for the support and team efforts More

by Williered245
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lamar
Jun 30, 2026 -

Honda of Cleveland Heights responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that Lamar helped you find a great vehicle and made your experience a positive one. We'll be sure to share your kind words with Lamar and the rest of the team—they'll truly appreciate the recognition. Thank you for choosing us, and we wish you many happy miles in your new vehicle!

June 05, 2026

I have been a customer of this service department for the past 10 years and trusted them with significant engine repairs, including four engine rebuilds. Unfortunately, despite these major repairs and numero More

by Paintersblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jun 05, 2026 -

Honda of Cleveland Heights responded

Thank you for sharing your feedback and for trusting our service department with your vehicle over the past decade. We recognize that earning a customer's confidence takes years, and we are disappointed to learn that your recent experiences have left you questioning the repairs performed. We understand your frustration with continuing mechanical issues after multiple major repairs and service visits. While we strive to diagnose and resolve concerns accurately, it is clear that we have not met your expectations. Your comments have been shared with our management team for review. We would appreciate the opportunity to speak with you directly, review the history of the repairs, and better understand the ongoing concerns with your vehicle. Thank you again for bringing this matter to our attention. We value your long-term relationship with our dealership and hope to have the chance to address your concerns personally.

May 04, 2026

Liars. Traded in my vehicle and they told me I could not transfer my plates to the used vehicle I was purchasing (BMV and police told me this is incorrect). More

by C Strine
Recommend Dealer
No
Employees Worked With
Ramone, Frank
May 05, 2026 -

Honda of Cleveland Heights responded

Hi, I’m really sorry to hear about your experience, I understand how frustrating and concerning this must be, especially with the plate issue and unexpected battery cost. We definitely want to make this right. Please give us a call directly at 216-532-1456 so we can look into the plate situation, the turnpike charges, and your concerns about the vehicle. We’ll make sure you speak with a manager and get the follow-up you deserve. Thank you for bringing this to our attention we’re here to help resolve it.

January 30, 2026

My Name is Nedra Nichols and my experience today at Honda of Cleveland Heights was awesome, I had the most helpful service coordinator that I’ve had since I have been a customer, I have had good experiences More

by Kynxbeautyandwellness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
Jan 30, 2026 -

Kynxbeautyandwellness responded

Ask For Ricardo when ever you are at Honda of Cleveland Heights service department, he’s very professional,polite and knowledgeable he truly cares about the customers it was a pleasure working with him today .

Mar 09, 2026 -

Honda of Cleveland Heights responded

Dear Nedra, Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience with us at Honda of Cleveland Heights. We're thrilled to hear that Ricardo made such a positive impression during your visit. Providing clear answers, patience, and exceptional customer care is exactly the level of service we strive for, and it’s great to know Ricardo delivered that for you. We will be sure to pass along your kind words to him—recognition like this means a lot to our team. It’s also great to hear that you’ve consistently had good experiences with us over the years. We value your continued trust and are grateful to have you as part of the Honda of Cleveland Heights family. We look forward to welcoming you back for your next visit! The Honda of Cleveland Heights Team

January 05, 2026

Adam Was great to work with on our visit. Will Definitely be returning for my next vehicle to Honda of Cleveland Heights! More

by JDM for life
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam and Baha
Mar 04, 2026 -

Honda of Cleveland Heights responded

Thank you so much for the 5-star review! We’re thrilled to hear that Adam & Baha made your visit a great experience. We can’t wait to welcome you back for your next vehicle at Honda of Cleveland Heights. Congratulations on your new car, and we’re always here to help whenever you need us! Elena

December 15, 2025

Sold them a car and six weeks later no check. Numerous calls with no resolution. More

by wlwrth
Recommend Dealer
No
Employees Worked With
Do not recall
Mar 06, 2026 -

Honda of Cleveland Heights responded

We’re very sorry to hear about the issues you’ve experienced. Please email our accounting team directly at accountingasu@northcoastauto.com and we’ll make sure this gets resolved promptly. Thank you for your patience.

December 12, 2025

Very difficult to reach on the phone. Customer service reps are often in different state and/or country. This is even applicable to the service department. Just placed six calls to the More

by Cheyenne
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Never got through on phone line
Mar 06, 2026 -

Honda of Cleveland Heights responded

Thank you for your feedback. We sincerely apologize for the difficulties you’ve experienced reaching our team and for any inconvenience this has caused. We’re working to improve our communication and phone support so that our customers can get timely assistance. We appreciate your patience and hope to provide a smoother experience moving forward.

November 30, 2025

Adam is the salesman we worked with. His efforts to get us a decent deal on our lease were the MAIN reason we leased our Honda CR-V Hybrid from Honda of Cleveland Heights. He was also ve More

by Cindy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Palmer
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