Honda of Cleveland Heights

I had a great experience working with Nick J. I did my homework before going there and was already pre approved for financing. I told him what i wanted and what i didnt want. On the test drive he I did my homework before going there and was already pre approved for financing. I told him what i wanted and what i didnt want. On the test drive he was looking for other cars. I picked the 2nd one!! He wasnt pushy and was fun to work with and talk to. He kept me informed worked it out for me!!! I will be recommending him. It's also a clean and friendly place. He told me to call him anytime with questions about the car..he may regret that...hahaha More

⭐ 1-Star Review – Extremely Disappointed with Honda of Cleveland Heights I never thought I would be leaving a 1-star review for Honda of Cleveland Heights. I’ve purchased two vehicles from this dealers Cleveland Heights I never thought I would be leaving a 1-star review for Honda of Cleveland Heights. I’ve purchased two vehicles from this dealership in the last year and a half and had always had good experiences. I recommended them to my son, who is active-duty military, because I genuinely trusted this dealership. Unfortunately, this experience completely changed my opinion. Before making the hour drive, we called and made a straightforward offer for a specific out-the-door price. They came back $700 higher. We went to the dealership, spoke with the sales staff, and ultimately spoke with the General Manager to see if they would work with us and earn the sale. They refused to come down the additional $700. When we explained that we had our own financing, the General Manager’s exact words were essentially: “USAA or anything like that, we won’t come down.” That means Navy Federal, USAA, or other outside financing was apparently a deal breaker when it came to negotiating the price. So because we chose to use our own financing instead of financing through the dealership, they were unwilling to move $700 on the vehicle. What makes this even more disappointing is that this was for my active-duty son. After already purchasing two vehicles from Honda of Cleveland Heights, I recommended them to him because I thought they were a dealership that valued repeat customers and supported the military. I was wrong. And to add insult to injury, the vehicle wasn’t even Honda Certified Pre-Owned. I completely understand that dealerships need to make money. I’m not asking anyone to sell a vehicle at a loss. But when you’re willing to lose a repeat customer, another sale, and future referrals over $700, that’s a business decision. And when an active-duty service member comes in to purchase a vehicle and the dealership won’t work with him simply because he’s using his own military-associated financing, it certainly doesn’t leave the impression of being a military-friendly dealership. I’ve recommended Honda of Cleveland Heights to people for years. I will never recommend them again. We drove an hour, came prepared to buy, had financing already secured, and were only asking for another $700 off the deal. Honda of Cleveland Heights chose $700 over a repeat customer and a military family. That’s their choice. Taking our business elsewhere is ours. More

I recently had a great experience working with DJ at Honda of Cleveland Heights. DJ was knowledgeable and helpful in working with us and allowing us to purchase the car that we wanted. Both DJ and Dimit Honda of Cleveland Heights. DJ was knowledgeable and helpful in working with us and allowing us to purchase the car that we wanted. Both DJ and Dimitri (sales manager) were helpful in explaining all of the different options. I would recommend DJ for your next car buying experience. More

Lamar help me purchase a great vehicle. Thanks again for the support and team efforts Thanks again for the support and team efforts More

I have been a customer of this service department for the past 10 years and trusted them with significant engine repairs, including four engine rebuilds. Unfortunately, despite these major repairs and numero past 10 years and trusted them with significant engine repairs, including four engine rebuilds. Unfortunately, despite these major repairs and numerous service visits, my vehicle continues to experience serious mechanical issues within months. After investing considerable time and money, I am left questioning whether the underlying problem was ever properly diagnosed or resolved. I hope dealership management will review the work of the service department. More

Liars. Traded in my vehicle and they told me I could not transfer my plates to the used vehicle I was purchasing (BMV and police told me this is incorrect). Traded in my vehicle and they told me I could not transfer my plates to the used vehicle I was purchasing (BMV and police told me this is incorrect). so I had to pay more money. Ramon (sp?) said he couldn’t get my plates off and would mail them to me (never did, and now I am getting bills from the PA turnpike with those plates on a different car). Also, I had to get a new car battery (cost over $200) within a month of getting the vehicle. Called to try and speak with a manager and was told it would just go to voicemail. Did not even have the opportunity to leave a voicemail because they just hung up on me. Called back and Frank said he would work on it, but have not heard back. I would avoid this dealership. More

My Name is Nedra Nichols and my experience today at Honda of Cleveland Heights was awesome, I had the most helpful service coordinator that I’ve had since I have been a customer, I have had good experiences of Cleveland Heights was awesome, I had the most helpful service coordinator that I’ve had since I have been a customer, I have had good experiences before and good service coordinators , but Ricardo was exceptionally helpful and patient with me he answered all my questions made things that I didn’t understand clearly!!! If you are a customer of Honda of Cleveland Heights ask for Ricardo he’s extremely professional and knowledgeable and most importantly he’s kind my visit today was very pleasant. More

Adam Was great to work with on our visit. Will Definitely be returning for my next vehicle to Honda of Cleveland Heights! Will Definitely be returning for my next vehicle to Honda of Cleveland Heights! More

Sold them a car and six weeks later no check. Numerous calls with no resolution. Numerous calls with no resolution. More

Very difficult to reach on the phone. Customer service reps are often in different state and/or country. This is even applicable to the service department. Just placed six calls to the Customer service reps are often in different state and/or country. This is even applicable to the service department. Just placed six calls to the service department and their phone puts me on hold then states that the number is not working. This was the creme de la creme as Motorcars. Unfortunately, since ownership changed the service has taken a turn for the worst. More