Honda of Cleveland Heights

Terrible customer service was told by Raj Tulam that he was done with us and to stop calling the dealership after we were promised a $100 gift card for our car. We were promised a $100 gift card for the in was done with us and to stop calling the dealership after we were promised a $100 gift card for our car. We were promised a $100 gift card for the inconvenience of our car being constantly tooken back ,it first started October 4th as we were buying our car they then go to say that we aren't able to take it home that day due to a part that they needed. We weren't told that UNTIL we were signing the final documents for the car. Mind you this is just something that should take no longer than 3 days ,at least that was what we were told. October 16th we received our car from the dealership, haven't even been gone from the dealership no more than a hour before another issue occurred. The splash sheild was then hanging but it wasn't hanging when we test drove the car nor was it hanging the before service. That means service caused the damage and then allowed it to be driven by the customer. Which is very unprofessional, if you caused a problem it should have been brought to someone's attention and fixed. Furthermore, the dealership ended up taking our car back again for another 2 weeks. We received a texting stating that our car is fixed and ready. We pick the car up drive it for a day before ANOTHER issue occurs, out of the blue the check engine light comes on we kindly send a text to our sales person Stevi. I'm not sure as to why a ENGINE light came on. They then take our car for a week or so on October 28th. We received our car back on November 14tgh, the day the tags expire as well as a empty tank. We then kindly ask the dealership are we able to get gas considering we just filled the loaner car that was provided to us with a full tank of gas. Just to receive our car back on E. They give us a problem with that , we literally have to beg for a half a tank of gas. We were told that our gift card would be MAILED to us. We insisted on receiving one in person because of this major inconvenience. November 16th we reached out to the dealership about this major inconvenience and was told by Raj Tulam that he was done with us and to stop calling the dealership. More

Vlad was great to work with and answered all are questions. I would use him for my car needs again. questions. I would use him for my car needs again. More

Andy was very professional and knowledgeable. The buying process was very smooth. Glad we made the trip! The buying process was very smooth. Glad we made the trip! More

Purchasing my vehicle with Jeff was smooth & flawless. It was worth the drive from Michigan. It was worth the drive from Michigan. More

I cannot say enough thank you to Wendy McPherson. She was amazing. Completely helpful and honest! Had the best experience. Thank you again so much! She was amazing. Completely helpful and honest! Had the best experience. Thank you again so much! More

Great experience. Wendy was absolutely wonderful. My husband and I came in knowing that we wanted an Odyssey and she was able to get us what we wanted at the price poi Wendy was absolutely wonderful. My husband and I came in knowing that we wanted an Odyssey and she was able to get us what we wanted at the price point we wanted. We were unfortunately purchasing a new car due to our previous vehicle unexpectedly having major mechanical issues and she was able to provide us a stress free experience (which I appreciate at 8 month pregnant). Couldn’t recommend more! More

I had an amazing experience with my sale’s representative, Joshua, at Honda of Cleveland heights. He was very helpful and took all the time to explain all the features of 2020 Honda civic. I h representative, Joshua, at Honda of Cleveland heights. He was very helpful and took all the time to explain all the features of 2020 Honda civic. I highly recommend, Joshua, he did an awesome job. More

Amazing sales representative got me in and out and was great buying experience ask for cello you want be disappointed great buying experience ask for cello you want be disappointed More

I bought two cars from Joshua in the month of September I appreciate josh worked with me and I'm happy with my vehicles appreciate josh worked with me and I'm happy with my vehicles More

Joshua was a true pleasure to work with. Answered all of my questions and he made it an easy process Answered all of my questions and he made it an easy process More