Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Honda of Cleveland Heights
Cleveland Heights, OH
3,215 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 3:00 AM
Tuesday 7:30 AM - 3:00 AM
Wednesday 7:30 AM - 3:00 AM
Thursday 7:30 AM - 3:00 AM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 10:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 3,215 reviews
August 16, 2017
Another great service We've worked with motor cars for several years and this was by far our best experience. Vernell and Brian both went above and beyond to make the trans We've worked with motor cars for several years and this was by far our best experience. Vernell and Brian both went above and beyond to make the transaction as quick and easy as possible. The customer service here beats other dealers hands down. More
by Reneeeeee
Employees Worked With
Samantha Finch, Vernell Ivy
August 15, 2017
Outstanding customer service from start to finish From the initial phone call to this dealership to driving off the lot with our new car this has been THE ABSOLUTE BEST experience when buying a car we From the initial phone call to this dealership to driving off the lot with our new car this has been THE ABSOLUTE BEST experience when buying a car we have ever had, and we have bought quite a few cars between us . No pressure, very professional yet relaxed, Chris Daugherty made our night! He answered all our questions, knew the product, and coordinated the transaction seamlessly. We were very impressed with everyone we came in contact at this dealership, everyone was so friendly and pleasant.There was one gentleman at the front desk who thanked us for buying our car from them, now that is fantastic customer service from the entire team. Gotta tell you WE WILL BE BACK! And we tell all of our friends More
by Judy M Trenkamp
Employees Worked With
Xavier, in financ, Chris Daugherty
August 14, 2017
Good Experience Car buying is generally a very annoying experience. Chris did a great job. He was very helpful. I will recommend him and the dealership to others Car buying is generally a very annoying experience. Chris did a great job. He was very helpful. I will recommend him and the dealership to others More
by pasword9
Employees Worked With
Chris Daugherty
August 14, 2017
Great experience Jeff was very friendly and knowledgeable, and provided updated info every step of the process. I would definitely recommend him to others in the futur Jeff was very friendly and knowledgeable, and provided updated info every step of the process. I would definitely recommend him to others in the future. More
by Sue
Employees Worked With
Jeff Berlin
August 14, 2017
Thank you, Vernell! Vernell was not only extremely professional and knowledgeable, but also fun to work with. She made the process easy and fast while still covering all Vernell was not only extremely professional and knowledgeable, but also fun to work with. She made the process easy and fast while still covering all of the things we needed to know and do - and our insurance company even complimented her skills! Thank you, Vernell, for making this an easy process! More
by Marilyn Brannen
Employees Worked With
someone from finance, Vernell Ivy
August 14, 2017
Great service Mike is a great salesman. He worked an amazing deal and he didn't have much to work with. I like that he went above and beyond to make sure I got the Mike is a great salesman. He worked an amazing deal and he didn't have much to work with. I like that he went above and beyond to make sure I got the car of my dreams. More
by dabell615
Employees Worked With
Derek from Toyota, Michael Lesko, Nick Nadjusak
August 13, 2017
Easy and fair We were looking for a safe and reliable used car for our son to use for school. We were not going to buy the greatest and most expensive car on the lo We were looking for a safe and reliable used car for our son to use for school. We were not going to buy the greatest and most expensive car on the lot, just a good used car. Our salesman was Tyler Gilles. I have to say he was very good and a welcome break from typical car salesmen. He did not pressure us and was very willing to hear us out on our scope and goals. We never felt like he was up-selling us. He helped us find a good used Civic and was very easy work with throughout the process of sorting our trade and taking care of some minor work the new(er) car needed. There was never a feeling of frustration or hurry even when details of the transaction changed midway through the process. Honest, pleasant and fair process. More
by CivicBuyer
Employees Worked With
Tyler Gilles, Jim Waterwash
August 12, 2017
Have a good Experience with Sales Rep Jed I found the staff very helpful and couteous. Jed went out of the way to help me address an issue which was happening intermittently & was not identifi I found the staff very helpful and couteous. Jed went out of the way to help me address an issue which was happening intermittently & was not identified during my earlier visit. More
by Jidjaya
Employees Worked With
Jed
August 11, 2017
Lack of Communication I worked with Sayed Raza over on the Toyota side since I started there, but the car I wanted was on the Honda side. I am very diasapointed in his serv I worked with Sayed Raza over on the Toyota side since I started there, but the car I wanted was on the Honda side. I am very diasapointed in his service. I felt rushed and during the buying process I had no idea what was going on. There was a lot of waiting, but I didn't know what I was waiting for or how long it may be. My car was supposed to be ready a certain day, but it wasn't and I never received a call. I had to call Sayed several times to finally get a call back. Both of the keys I was given had very low batteries. This was such a headache to stand in the heat with a baby for several minutes as I try to open my car by pressing many many times before it unlocks. When I picked up my car Sayed rushed me out of there. I felt I didn't have the time to make sure everything was in place. When I bought my car I dealt with the finance manager. He never thanked me for buying and I had to ask when to pay since I was writing a check. I had also worked with Derek Roberts on the Toyota side. He was very nice! He was also helpful and friendly. He was the only person that made me feel happy to have bought the car from you. If I could have just dealt with him that would have been amazing. I love my car, but it was very stressful to work with your team (minus Derek). I don't feel like my business was appreciated at all. More
by clepriusowner
Employees Worked With
Sayed Raza, Derek Roberts, Jim Waterwash
August 09, 2017
Fantastic I found the staff very courteous and informed, all my questions were answered. The most important part about buying a new car, for me is trusting the I found the staff very courteous and informed, all my questions were answered. The most important part about buying a new car, for me is trusting the. Sales person. I am pleased to say I was able to trust my sales person and I am very happy with my purchase. More
by Marge.r
Employees Worked With
Joe Bencivenni
