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Honda of Cleveland Heights
Cleveland Heights, OH
3,215 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 3:00 AM
Tuesday 7:30 AM - 3:00 AM
Wednesday 7:30 AM - 3:00 AM
Thursday 7:30 AM - 3:00 AM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 3,215 reviews
August 09, 2017
Georgiann Perno and the Service Department I've dealt with Motorcars Honda for over 25 years. I return because of the excellent service and sales departments. Georgiann Perno is the best! O I've dealt with Motorcars Honda for over 25 years. I return because of the excellent service and sales departments. Georgiann Perno is the best! On a 10 point scale, where 10 is the best, she's an 11! More
by chrisclv
Employees Worked With
Georgiann Perno
August 07, 2017
Very smooth transition The process of purchasing our vehicle here was very smooth! Chris was very helpful in completing all the steps in a timely manner and gave us his undi The process of purchasing our vehicle here was very smooth! Chris was very helpful in completing all the steps in a timely manner and gave us his undivided attention. In addition, he made sure we were able to view and test drive the vehicle of interest which was much appreciated. The benefits of purchasing a vehicle here are great such as the lifetime warranty available. More
by Mitchell
Employees Worked With
Chris Daugherty
August 07, 2017
Quick and easy Traded in my Civic for an upgrade and received good offer on trade as a returning customer to the dealership. Nice to see a dealership that values loy Traded in my Civic for an upgrade and received good offer on trade as a returning customer to the dealership. Nice to see a dealership that values loyalty! Dealt with salesperson Ramo who was responsive to our needs and made for a quick day at the dealership. More
by CAVS in 6
Employees Worked With
Ramo Paulic
August 05, 2017
Wonderful Service My experience was absolutely wonderful! Ramo Paulic, was extremely helpful through the whole process.. Thank you to everyone who helped make the proce My experience was absolutely wonderful! Ramo Paulic, was extremely helpful through the whole process.. Thank you to everyone who helped make the process go smoothly.. everyone went out of their way to help out, especially Mr. Ramo Paulic. More
by mama bear
Employees Worked With
Ramo Paulic , Jim Waterwash
August 04, 2017
Very good experience We are very happy with our purchase. When we went into Motorcars, the car was not in stock but Joe B was able to locate the exact car we wanted. Overa We are very happy with our purchase. When we went into Motorcars, the car was not in stock but Joe B was able to locate the exact car we wanted. Overall experience was very positive. More
by CT
Employees Worked With
Joe Bencivenni
August 04, 2017
A great asset Ramo left a voicemail on my phone a week ago. Because of his absence, I had to deal with another gentleman to my satisfaction. (A 2017 CR-V EX was pur Ramo left a voicemail on my phone a week ago. Because of his absence, I had to deal with another gentleman to my satisfaction. (A 2017 CR-V EX was purchased.) However Ramo and I had great interaction in the past, his return was more than welcome and his pro-active attitude was much appreciated. I had a confusion on a refund check for the last two months, during which I was traveling abroad most of the time. So, Ramo's coming back was timely. And he stood up to my issue and got it clarified/resolved within 2 days. Kudos to having such a great asset in your lineup! More
by HFL
Employees Worked With
Ramo Paulic
August 04, 2017
Great experience I had an excellent experience leasing a CRV! The whole process was quick and easy and Ramo was supportive in finding me the exact vehicle I desired! I had an excellent experience leasing a CRV! The whole process was quick and easy and Ramo was supportive in finding me the exact vehicle I desired! More
by Hoffman.659
Employees Worked With
Ramo Paulic
August 03, 2017
All Around Great Experience Joe was very helpfull and easy going through oit the whole process, he didnt try to upsale me like most sales reps would. The car is in great to perf Joe was very helpfull and easy going through oit the whole process, he didnt try to upsale me like most sales reps would. The car is in great to perfect condition amd there has been no issues thus far. so i have no complaints on the whole ordeal. More
by Tim_Wise77
Employees Worked With
Joe Bencivenni, Jim Waterwash
August 03, 2017
Should Have Been Much Better Stopped in to look at a used Honda Odyssey. Worked with Ramo, who's a nice guy but was unfortunately not knowlegeable about the vehicle I was testing- Stopped in to look at a used Honda Odyssey. Worked with Ramo, who's a nice guy but was unfortunately not knowlegeable about the vehicle I was testing-nore on this shortly. It was a good enough expierience to buy the van. Jim handled all the finance work and papers quickly and effectively, which seems to be rare at dealerships these days, He's another good guy. Out the door, the issues began. During the wait to have papers signed and the obligatory tour of the solar-powered lot and fancy service department, nobody took the time to detail the van. All the stickers had to be removed and the carpet cleaned on my own. Not a huge deal, as its a used vehicle, but the MAJOR issue was the dealership advertising the Odyssey had satellite radio (in its online ad, on the sticker and during the test drive). Turns out, the vehicle was only "satellite READY" and required a dealer-installed receiver. Hoping a dealership that had stellar reviews would bend over backward to make it right, I called the salesperson to address the problem. After an apology and a "let me talk to my manager," the used car sales manager, Vinson, called me and was so unbelieveably rude and condescending. I referenced dealership's high standards and could not believe that his only recourse was to ask for the vehicle to be returned. I asked to be made whole with the dealership installing the radio kit since it was their advertising mistake, but they flatly refused, offering me either $200 to do it myself or $250 toward their service department making the nearly $500 installation. I can't believe the owner of a longtime dealership with their advertising budget, high-tech service department and extravagant solar array would be SO CHEAP as to fight a customer over $500! In the end, I took the $200 because I don't ever want to deal with Motorcars again. If you must go there, see Ramo. He's a good guy who's wasting his skills working for Motorcars. He'd fit right in at Jay Honda in Bedford, a place that had my business before and will again. Same goes for Jim, he's a car sales lifer who knows his stuff. They can keep Vinson. More
by C_Squared_77
Employees Worked With
Ramo Paulic, Vinson Treharne, Jim Waterwash, Trevor Gile
August 02, 2017
Motorcars Honda..awesome I appreciate talking with Georgiann in service that I have dealt with and trust for years! They work to save you money when possible on repairs & main I appreciate talking with Georgiann in service that I have dealt with and trust for years! They work to save you money when possible on repairs & maintenance.She had one of the salesmen,Bob,talk and show me the Honda HRV that I am interested in. He was very knowledgeable and helpful. More
by Pamster
Employees Worked With
Georgian in service, Bob Howard
